Avis Luxury 2 Bedroom Suite-Mins to EWR,Prudential, NYC

Thank you once again for choosing to stay with us, Kim! We are delighted to hear that you found the property nice and clean. Our top priority is the satisfaction of our guests, and we always emphasize the importance of reaching out to us with any questions or concerns. However, we are disappointed to learn from your review that you experienced these noise disturbances. We sincerely apologize for any inconvenience caused. However, you never brought these matters to our attention during your entire stay, even after we proactively reached out to ensure everything was going well. We could have promptly addressed these issues had we been informed. Regarding the area, our desire and hope is that we will receive fair reviews and ratings that reflect the living space, and not the things that we cannot control. For future reference, it would be greatly appreciated if you communicated all the issues you experience during your stay directly with your Hosts. This would provide them with an opportunity to address and resolve the problems, rather than solely mentioning them in your public review. We value your feedback and thank you for your understanding.