Note fondée sur 908 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,5 Service et personnel
3,3 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 nov. 2024
par un voyageur
Publié le 20 oct. 2024 sur Hotels
There was roaches everywhere!! I didn’t even stay the night. Bed full of roaches. Will never book there again!!
Commentaires de Gestion de l’hôtel
1 nov. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Amy, I appreciate you sharing your feedback following your stay at the Red Roof Inn PLUS+ Wilmington - Newark. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns we wish you all the best.Sincerely,NishayeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 20 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 oct. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Hello Francois,Thank you for sharing your feedback following your stay at the Red Roof Inn PLUS+ Wilmington - Newark with us. Your feedback was recently brought to our attention. In order to understand what prompted your 1/5 score, we would love to read more about your stay. It is through guest feedback that Red Roof is able to grow.Once again, we would like to thank you for your shared feedback. We look forward to hosting you again in the future.Sincerely,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Jonathan RediResponse Specialist, Gestion de l’hôtel
Hello Hajar, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WILMINGTON - NEWARK and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,JonathanRed Roof Management RediResponse Specialist
par un voyageur
Publié le 11 oct. 2024 sur Expedia
par un voyageur
Publié le 11 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Thank you Hajar, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Wilmington - Newark. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur
Roach infested.
Publié le 10 oct. 2024 sur HotelsCommentaires de Gestion de l’hôtel
12 oct. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Haisam, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ Wilmington - Newark we strive to provide all our guest with a positive experience, so I am disappointed to see your 4/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,CarlaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 10 oct. 2024 sur Expedia
Fantastic service from check-in, reception, the Very good experience here. I had to stay here for a night and I believe the kind woman at the front desk, showed kindness and had a huge heart.. they got me in early, upgraded my room for me without me asking since I wanted an upper floor. The coffee was good.. thank you Redroof staff you were all wonderful. The room was very clean and spacious I love the decorations of the room, bed was super comfy thank you
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear Hajar,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Wilmington - Newark. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our clean room, good coffee, fantastic service and the other kinds words you mentioned. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 8 oct. 2024 sur Expedia
They moved us two different rooms both infested with roaches they agreed to cancle and refund both room and 100 deposit but nothing has been credited to may account yet
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Cody, Thank you for leaving your feedback after your experience at RED ROOF PLUS+ WILMINGTON - NEWARK. Regarding the insects you described, we apologize for the unfavorable experience. Please note that we work with a pest control company who regularly treats the property for pests in accordance with industry standards. In regards to your refund it normally takes 7-14 business days. I have passed your comments to the hotel so they can work with the experts to make sure everything goes smoothly. At Red Roof, we want you to have confidence in our ability to prevent similar problems in the future. Please note that we value you as our guest very much and appreciate your patronage. Thank you for sharing your concerns and I wish you all the best for your future journeys. .Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 4 oct. 2024 sur Expedia
the staff was nice but the room was not up to par. the toilet was not flushing and the floor was sticky when walking
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Katty, We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Wilmington - Newark. It’s heartwarming to see that our amazing staff left an lastly impression during your visit. However, we sincerely apologize that our cleanliness did not meet your expectations. We understand how crucial a clean and welcoming environment is for our guests, and we regret any discomfort or inconvenience you experienced. Please rest assured that we take comments like yours very seriously and are already implementing measures to ensure our standards of cleanliness are not only met but exceeded. This includes additional training for our housekeeping team and a thorough review of our current practices. The Red Roof staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
