Note fondée sur 898 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,5 Service et personnel
3,4 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Is what it is
Publié le 2 août 2024 sur HotelsNothing to brag about, but as usual you get what you pay for at a $100 a night. Sketchy people roaming around. Front Desk charged me for a $100 deposit that took 3 days to get back to my CC which is odd because he it been a deposit hold it would’ve been returned back quicker. Besides that like I mentioned you get what you pay for.
Commentaires de Gestion de l’hôtel
5 août 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Dear Alexis,Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Wilmington - Newark. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the deposit process, the loitering and other listed concerns. Please accept our sincerest apologies for the impact these issues had on your experience, as this is not the standards we uphold here at Red Roof. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Jonathan RediResponse Specialist, Gestion de l’hôtel
Hello Martha, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WILMINGTON - NEWARK and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,JonathanRed Roof Management RediResponse Specialist
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Noisy, smoke smells, old
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Met, Thank you for telling us about your stay at the Red Roof Inn PLUS+ Wilmington - Newark. I am disappointed that your experience was less than ideal due to the issues you highlighted. Please accept our apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 25 juill. 2024 sur Expedia
This is not an actual hotel. It is an apartment complex for low income and families on Welfare. It felt like I spent 3 days in the projects. The building is run down. The rooms are dirty and outdated. There was a dead roach smashed on the wall, sticky floor, the room stank like mildew and cigarettes. Thye say its non-smoking, but people are smoking in those rooms.
The parking lot os filled with children dirty and no shoes running around up and down the halls and stairs. Thye are screaming, yelling and riding bikes. Some were fighting. Garbage in parking lot from the people who live there. Dirty homeless looking people in the parking lot at all hours sitting at picnic benches. Thye are smoking weed, doing drugs, drinking beer, listening to music. Not safe at all. People asking for money and cigarettes at all hours.
This "hotel" is off the highway, and it feels like its own dirty little city, isolated from everything else. The manager said he couldn't care as long as the people who lived there had money. If you like staying in a ghetto - you will LOVE it here! Worst experience of my life!
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Dear Tishamanda,I appreciate you sharing your feedback following your stay at the Red Roof PLUS+ Wilmington - Newark. I was saddened to read that your stay fell short of your expectations due to the cleanliness of the room and you encountered insects. Please know that we at Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 24 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Hello Natalye, Thank you for taking a moment to complete our survey. The staff at the Red Roof PLUS+ Wilmington - Newark and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 21 juill. 2024 sur Expedia
I had issues from the time i checked in ... plumbing issues .. found a roach in my room
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Laranda, Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Wilmington - Newark. I was saddened to read that your stay fell short of your expectations due to plumbing issues and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 19 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Saul. The staff and I at the Le Voyageur - a Red Collection Hotel were disappointed to see your 4/10 score following your stay. In order to understand what prompted your 4/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, GabrielleRed Roof Management RediResponse Specialist
par un voyageur
Publié le 14 juill. 2024 sur Expedia
The room was clean, but it had a strong smell of smoke even though it said smoke free and it also had a smell of humidity. The room was also different from the pictures. Much smaller than shown.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Tianna RediResponse Specialist, Gestion de l’hôtel
Dear Claudia, Thank you for taking the time to tell us about your stay at the Red Roof Inn PLUS+ Wilmington - Newark. It's good to read that you found the room to be clean. However, I do apologize for the odor of the room which hindered your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not achieve that with your visit.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 13 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Oshane RediResponse Specialist, Gestion de l’hôtel
Hello Meghan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WILMINGTON - NEWARK and I appreciate your score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Bordering on poor. Front desk insisted on a securi
Publié le 1 juill. 2024 sur HotelsCommentaires de Gestion de l’hôtel
2 juill. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Robert, We at the RED ROOF PLUS+ WILMINGTON - NEWARK are disappointed to have earned your poor scoring scoring of 4/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
