Note fondée sur 725 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Cedric
Publié le 13 janv. 2017 sur Hotels
par un voyageur
Cozy
Publié le 29 août 2024 sur HotelsI enjoyed the quaintness of the hotel. My room was cozy, clean and tidy. The staff was friendly and courteous.
Commentaires de Gestion de l’hôtel
29 août 2024 par Your friends from the DeBary Inn, Gestion de l’hôtel
Thank you for your kind words! We're delighted that you enjoyed the quaint charm of our hotel and found your room cozy, clean, and tidy. It’s great to hear that our staff made a positive impression on you. We look forward to welcoming you back for another wonderful stay!
par un voyageur
Cozy
Publié le 27 août 2024 sur HotelsI enjoyed the quaintness of the hotel. My room was cozy, clean and tidy. While the furnishings were not "antiques" they were old enough to add to the bygone era atmosphere of the facility. The breakfast was sufficient and served in a well lighted dining room which overlooked a small garden ; it could also be taken to the porch tables. The neighborhood is lovely and within walking distance to the train to NYC. The staff were very nice and accommodating.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Your friends at the DeBary Inn, Gestion de l’hôtel
Thank you so much for your kind review! We're thrilled to hear that you enjoyed the quaint charm of our hotel and found your room cozy and clean. It's wonderful to know that the furnishings contributed to the nostalgic atmosphere we aim to create. We're glad our breakfast options and garden views enhanced your stay, and that you appreciated the option to enjoy your meal on the porch. Our location is indeed perfect for a peaceful stay while being close to the train for easy access to NYC. We appreciate your kind words about our staff, and we hope to welcome you back soon!
par un voyageur
Publié le 16 août 2024 sur Expedia
Beautiful, quaint old inn with lovely breakfast, friendly staff. Surrounding neighborhood of downtown Summit is pretty and has dining and shopping options within walking distance. Would definitely stay there again.
Commentaires de Gestion de l’hôtel
29 août 2024 par Your friends from the DeBary Inn, Gestion de l’hôtel
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the charm of our inn, the breakfast, and the friendly service. It’s great to know that the surrounding neighborhood and its amenities added to your experience. We can’t wait to welcome you back for another stay. Safe travels until then!
par un voyageur
Publié le 4 août 2024 sur Expedia
Staff not so friendly
Commentaires de Gestion de l’hôtel
4 août 2024 par Your friends at the DeBary Inn, Gestion de l’hôtel
Thank you for your good review .We also value your comments and our staff will try our best to provide you with best service in the future.
par un voyageur
Really nice, clean but a bit dated
Publié le 4 août 2024 sur HotelsThe staff is super friendly and the place is very clean and charming. We really enjoyed our stay. However, the house is very old and it felt like the floor was going to fall through at times. I think some kind of upgrade is necessary.
Commentaires de Gestion de l’hôtel
4 août 2024 par Management at the DeBary Inn, Gestion de l’hôtel
Thank you for your feedback and kind words about our friendly staff and charming ambiance. We're glad you enjoyed your stay and appreciated the cleanliness of the inn. We also value your comments regarding the age of the house and the need for upgrades. Rest assured, we are continuously working on improvements to ensure the safety and comfort of our guests. We hope to welcome you back in the future and provide an even better experience.
par un voyageur
Publié le 2 août 2024 sur Hotels
Very friendly staff, convenient location with short walk to restaurants etc.
Commentaires de Gestion de l’hôtel
4 août 2024 par Your friends at the DeBary Inn, Gestion de l’hôtel
Thank you for your kind words! We're thrilled to hear that you enjoyed your stay at the DeBary Inn. Our team takes great pride in providing a welcoming atmosphere and we're glad you found our location convenient for exploring the local dining options. We hope to welcome you back soon for another great experience!
par un voyageur
A perfect stay
Publié le 27 juill. 2024 sur HotelsSuch a stunning Victorian Bed & Breakfast. So charming, comfortable and clean. Was so delightful to sit on the front porch in the evening. I can’t say enough wonderful things about the staff. They went over and beyond to make us comfortable. We will definitely return.
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Innkeeper of the DeBary Inn, Gestion de l’hôtel
Thank you so much for your wonderful review of The DeBary Inn! We're thrilled to hear that you enjoyed our charming bed & breakfast. It’s great to know that you found our inn comfortable and clean, and that you had a delightful time on the front porch in the evening.Your kind words about our staff mean a lot to us. We always strive to go above and beyond to make our guests feel at home, and it's rewarding to hear that we succeeded in making your stay memorable.We can't wait to welcome you back on your next visit!
par un voyageur
Not great customer service
Publié le 26 juill. 2024 sur HotelsWe arrived there at about 7 pm. I had called the day before and spoke with Rachel. I told her that I was having surgery and that I wanted everything on the bed changed because I did not want to get an infection. We spoke and agreed that I had booked the queen size bed through Hotels.com. It was room number 5. When we got there we were assigned to room number 9, which had a double bed. Robert helped us out a lot. He called Rachel and she said that she did not make any changes, but to compensate us with $40 cash. That’s nice, but I didn’t want to sleep on a small bed after having surgery. So Robert suggested that we maybe could move to room number 1 the day after my procedure. In the morning before we headed out, we spoke with Rachel, who didn’t seem to care about the issue.I didn’t want to have to change my room either, but guess what, that’s not what we booked.She was kinda condescending to us really. BAD customer service for sure. My husband forgot to grab my pocket book from the room, so when we got back from the surgery, he went to ask for it. The cleaning crew had found it on room 9 and put the name of the person who was supposed to stay in room 9 that evening. Well guess what. It wasn’t our name, so we knew that Rachel did in fact change the rooms. Why would they have a different name if not?
The place was clean, but needs updating for sure. Robert made our stay very pleasant.
He truly is a gem. Hard working and kind to everyone. Thanks to him I felt at ease about stayin
Commentaires de Gestion de l’hôtel
27 juill. 2024 par The DeBary Inn front desk managers, Gestion de l’hôtel
As the managers of the DeBary Inn, we sincerely apologize for the issues you experienced with your room assignment. Upon investigating with Hotels.com, we discovered some discrepancies between our system and your confirmation.Initially, you booked Room 9 with order #267863634 and then changed to Room 5 on 6/29 with order #267865578. However, Room 5 was already booked by another guest before 6/29. Consequently, our system retained your booking for Room 9 and sent an error message back to Hotels.com. Unfortunately, Hotels.com showed that you had canceled Room 9 and booked Room 5 instead.According to our system log, Rachel did not make any changes to your room assignment. The miscommunication originated from the Hotels.com platform, which should have notified you that Room 5 was unavailable and that you still had Room 9.To accommodate your situation, we reimbursed you and moved you to a larger room on the second night. Rachel also ensured that Room 9 was thoroughly cleaned before your arrival. Despite the confusion, we compensated you for the difference between the two rooms.We strive to make all our guests happy and hope this explanation clarifies the room arrangement issues. We wish you a speedy recovery.Warm regards,The DeBary Inn front desk managers
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Lovely setting; in easy walking distance to downtown Summit.
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Rachel , Gestion de l’hôtel
Thank you Darlene for your review. We are delighted you enjoyed your stay with us. We hope to host you again. Your friends at the DeBary Inn
