Note fondée sur 170 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,8 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 juill. 2024 sur Hotels
par un voyageur
Publié le 25 juin 2024 sur Expedia
Magnifique domaine dans la campagne anglaise.
Commentaires de Gestion de l’hôtel
26 juin 2024 par Ryan, Gestion de l’hôtel
Bonjour Madame Trachsel,Merci beaucoup pour vos merveilleux commentaires.Ce fut un plaisir de vous avoir parmi nous et nous espérons vous accueillir de nouveau à l'avenir.Cordialement,Ryan
par un voyageur
Publié le 4 août 2024 sur Expedia
Excellent in all areas. We had a lovely stay.
par un voyageur
Publié le 3 août 2024 sur Hotels
par un voyageur
Publié le 29 juill. 2024 sur Hotels
par un voyageur
The perfect getaway
Publié le 28 juill. 2024 sur HotelsGreat location and lovely hotel.
Very friendly staff and super food!
par un voyageur
Publié le 14 juill. 2024 sur Expedia
Wow! What an amazing stay. 5 star experience from the seamless check-in all the way to the smooth check-out.
Staff were exceptionally polite and attentive. Food and wine selection was phenomenal.
A huge thank you to the Duty Manager Megan and Anna at the Spa in particular who made our stay truly memorable. Also thanks to Jasmine and Ruby helping to make arrangements for our stay.
par un voyageur
We'll be back
Publié le 14 juill. 2024 sur HotelsWonderful stay. The attitude of the staff was exemplary. The food in the restaurant was outstanding and our room was quiet, comfortable with a touch of luxury.
Commentaires de Gestion de l’hôtel
14 juill. 2024 par Ryan, Gestion de l’hôtel
Hello Gary,I hope you had a safe journey home.It was delightful having you back with us for Williams Birthday. We hope it was a perfect celebration.We are deeply proud of our staff and food; it's wonderful to see both go acknowledged.We hope to welcome you all back again in the future.Kind Regards,Ryan
par un voyageur
Publié le 14 juill. 2024 sur Hotels
Had a fab time. Fantastic vibe and ambience.
A very touching stay.
Commentaires de Gestion de l’hôtel
14 juill. 2024 par Ryan, Gestion de l’hôtel
Good Evening John,Thank you very much for you're wonderful comments. It was delightful having your group stay with us.We hope you'll return again in the future.Kind Regards,Ryan
par un voyageur de London
Publié le 11 juill. 2024 sur Expedia
The service and people are 5*, friendly, helpful, knowledgable- can’t fault them at all. The property however is not 5*, it’s quite old fashioned, the luxury spa is, luxury if it was 1990. The loungers in the pool area were uncomfortable, and the facilities were very basic. The bathroom in our room had a shower over the bath and the bath was so tall at the sides I needed assistance to step in and out. I am not very tall, but this was an issue for me. The breakfast was tasty but the arrangement of options for continental and adding a hot dish and hot drinks is slightly odd, but overall, overpriced. The restaurant in the evening was very good, as was the wine selection, and again the service there was outstanding. Mixed review, so excellent elements, some improvements needed for full 5* experience.
Commentaires de Gestion de l’hôtel
13 juill. 2024 par Ryan, Gestion de l’hôtel
Good Afternoon Joanne,I hope you're having a pleasant day.Thank you very much for your feedback. You're positive comments are lovely to receive, we are very proud of our staff and service.We greatly appreciate your constructive feedback as well. We're always looking to improve here at The Vineyard and we will definitely take your notes in to consideration for how we can make our guest experience even better.For your next stay, I believe one of our Atrium Suites may be more to your liking. They have a more modern aesthetic and have a separate walk-in shower to the bath.Kind Regards,Ryan
