Note fondée sur 778 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
2,9 Service et personnel
3,4 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 avr. 2024 sur Hotels
Une horreur
par un voyageur de Paris
Publié le 24 nov. 2018 sur Expedia
No desk to welcome guests.
Access to the hotel and to the room are with codes.
Hotel and room are very old fashion.
Bathroom very old.
Carpet is dirty.
Mattress are very bad and used.
This should have been a good hotel 30 years ago.
No invest since then.
One night for a 4 beds room at 632$ is very excessive ! 200$ should have been the correct price.
We are not happy at all and never come back again.
Commentaires de Gestion de l’hôtel
28 nov. 2018 par Reservations, Gestion de l’hôtel
Hi Stephanie. Thank you for taking the time to forward your feedback. I'm sorry to hear you did not enjoy your overall experience with us. Sincerely
par un voyageur
Publié le 20 sept. 2024 sur Wotif
par un voyageur
Publié le 11 sept. 2024 sur Wotif
par un voyageur
Publié le 10 sept. 2024 sur Expedia
par un voyageur
Publié le 8 sept. 2024 sur Wotif
Desperately in need of a freshen up. Stained, torn carpets, broken curtains not wide enough to cover window. Only one star for staff as there are none. Will try elsewhere next time.
par un voyageur
Publié le 1 sept. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Lei, Gestion de l’hôtel
Thank you for the 5-star rating.
par un voyageur
Publié le 29 août 2024 sur Wotif
The cupboard was missing tracks for the sliding door, water pipes would hammer when on. Bed was horrible, could literally feel every coil spring in the mattress, bathroom looked like it had been pulled out of tiny seventies caravan with trim coming apart. Carpets stained. Crockery and cutlery missing. For the price of the room it should have been $70 - $80 lower per night to match the quality. Staff on the phone were friendly.
par un voyageur
Publié le 22 août 2024 sur Expedia
Great location,
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Lei, Gestion de l’hôtel
Thank you for the good star rating. See you again soon!
par un voyageur
Never Again
Publié le 17 août 2024 sur Hotelsthe room did not look anything like the picture on the web. kitchen contents consisted of two mugs, one beer-glass and one water glass!
walls had large areas of decay and random patches of plaster; the artwork (picture) on the wall was torn; the overhead light did not work and the airconditioner was rusted. the bed was actually two single beds pushed together but they did not have the same height so there was a ridge in the middle.
the ads for the hotel listed a bar and restaurant which do not exist (on phoning the number for help we were told they had been closed for TWO YEARS!) Similarly the advertised breakfast did not exist!
Parking was exorbitantly priced.
The promised sms pre-arrival did not give all three of the correct access codes -- we had to ring for help.
help staff try hard but as English is not their first language they have difficulty
there was no information of any kind in the room at all , no local facilities, no emergency details, NOTHING!
This is the second time we have stayed in Newcastle where the hotel is obviously being taken over and managed by an offshore company and the information available to guests is inadequate if not misleading. In future we will stick to reputable hotel brands
