Note fondée sur 83 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,4 Service et personnel
3,3 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Very convenient for our travels
Commentaires de Gestion de l’hôtel
12 sept. 2024 par heidi FD, Gestion de l’hôtel
Thank you for your positive review and stay with us. We hope the next time you travel to this area again, that you will stay with us again. Thank you so much for your review and I will share it with my staff members. Take care and we'll see you again next year : )
par un voyageur
Publié le 29 août 2024 sur Expedia
First room was slept in and still dirty with dirty towels on shower floor and smelled terrible. Second room was clean but old and needs updating.
Commentaires de Gestion de l’hôtel
30 août 2024 par Heidi FDM, Gestion de l’hôtel
Thank you for your stay and review however, The front desk manager wasn't aware of the first room was cleaned or not and She did apologize to you and had put you in a different room and All of our rooms are not old; mind you we have updated and upgraded All the rooms since April of this year to Present. Thank you again for your stay and have safe travels
par un voyageur
Publié le 11 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 août 2024 par Heidi fd, Gestion de l’hôtel
Thank You for your stay and review. We hope you come back and stay with us again. Please have safe travels
par un voyageur
Publié le 30 juill. 2024 sur Expedia
This place is extremely rundown, dirty and in disrepair. Room was dirty upon arrival, hair in the tub, trash strewn about in common areas. The stairs and sidewalks leading to rooms on upper floors are crumbling uneven and not safe. Room had dispenser for body wash and shampoo which were completely empty. No amenities or services and charged as much or more than other properties that do offer. Most outside lights are not working, it's dark, dingy, run down and needs to be heavily remodeled. DO NOT STAY HERE!!!
Commentaires de Gestion de l’hôtel
30 juill. 2024 par heidi, Gestion de l’hôtel
If you had stayed at our hotel, you would noticed that we are under remodling and if you had any issues or problems, you should've came down to the front desk to address them to anyone who was on site. Best of luck and safe travels
par un voyageur
Publié le 29 juill. 2024 sur Expedia
There were no soap shampoo or conditioner. Hair dryer was broken and lamps were not dusted
Commentaires de Gestion de l’hôtel
30 juill. 2024 par heidi, Gestion de l’hôtel
If you had problems or issues about anything, there are people on site at our hotel to correct the problems you encountered, however, thank you for your stay and best travels to you
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Na
Commentaires de Gestion de l’hôtel
28 juill. 2024 par heidi, Gestion de l’hôtel
Thank you for your review and stay with us. We hope you had a pleasant stay and hope to see you again. Please have safe travels and take care
par un voyageur
Publié le 24 juill. 2024 sur Expedia
Reasonable facility, tv, fridge, microwave plugged into an extension that was too short so it all hung from the outlet, a little unsafe. The shower head moved around in the wall. But the beds were ok.
Commentaires de Gestion de l’hôtel
25 juill. 2024 par heidi, Gestion de l’hôtel
Thank you for your review and stay with us. We have fixed the problem and we do hope you stay with us again. Please have a summer and safe travels. Take care
par un voyageur
Publié le 24 juill. 2024 sur Expedia
We did not stay there, due to a family emergency, which required us to keep on traveling. I tried to cancel the reservation prior to our arrival, but due to internet reception going on and out, I kept getting a message that the site was not available.
Drove across the street to the hotel & asked for a refund. Heidi, the on-duty clerk was extremely rude & kept saying she had already cancelled it. We were told we had used a one-time-use credit card & they could not refund our money, because we had booked through Expedia only minutes prior to arriving. She called her manager, Mike, while we were there & after a few minutes reiterated she could not give us a refund. I took the phone h talked to Mike h was told the same thing Heidi had said about no refund. There was a huge dog laying on the floor in the lobby that growled at us when we came in. He stopped when she said something to him. Honestly, I cannot believe Wyndom would actually attach their name to this place. I have pictures of the lobby & outside under the portico where remodeling is being done. There was also an awful smell in the lobby. I can only envision what the rooms were like. I would like an Expedia manager or a Wyndham rep to contact me. I do not condone behavior that was displayed to me by the clerk. I finally asked for a copy of t the checkout invoice; which she gave me. We tried to contact Wyndom but were disconnected. She then walked out to our car and apologized to my husband.
Commentaires de Gestion de l’hôtel
25 juill. 2024 par heidi , Gestion de l’hôtel
When you book a room online through Expedia and use your credit card, they send us a one time single use card which is NONE REFUNDABLE, we cannot refund a single use card. It is policy that we have to follow aswell as 24 hour cancelation policy. Thank you and have safe travels
par un voyageur
Publié le 18 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 août 2024 par Heidi fd, Gestion de l’hôtel
Thank you so much for your review and stay with us. Hope everything was pleasant for you and we do hope to see you again. Have safe travels
par un voyageur
Publié le 18 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Heidi, Gestion de l’hôtel
Thank you for your stay and your review. Hope we see you again and have safe travels
