Avis The Cannon Lodge

Everything started badly when I recieved a call from the company to advise that my card didn't go through.. The person I spoke to rudely dropped the phone on me and kept being rude. When I got to the bnb I was told I will have room 5 and 6 which interlink. When I got there. I was given room 12 and 13 which they said they can't find the key for the interlinking door and I had 2kids on the other room. I raised a complaint on friday evening about my room not having any channels available, no remote and no Freeview.. I was told it would b sorted in the morning but when I got back Saturday night it still wasn't sorted. When I also tried opening the window of room 12 the big window would just close and I advised the person on Friday but it still wasn't sorted out. There's a white girl that was there on Sunday, she's the only one that actually apologized for the experience I had and reassured me that this wouldn't happen again.

friendly staff, but kettle, tv, heater not working. large unclosed trapdoor in bathroom (room 12)