Note fondée sur 965 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Manager On Duty, Gestion de l’hôtel
Thank you for your feedback Emilio.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Upon arrival we were greeted and given our cards.
Room was spacious, clean and tidy, and modern.
The wine bottle in the fridge was opened already with some missing- i rang and said it wasnt us so we wouldnt be charged- no issues there.
Next we checked out the bathroom, particularly the double ended bath which was the whole reason i booked this hotel and room. The bath was large and clean with about 6 jets. BUT the tap handle was at the pillow at one end of the bath so rendering it useless, the plug kept popping up and down causing my wifes leg to get pinched- romantic night ruined.
The king bed was comfy.
TVs both wouldnt cast to mobiles despite trying android and iphones.
Heres the kicker- the aircon duct directly above the bed is not well insulated to outside, so when it rains the water falls from the high section of the building directly on the duct causing a sound like hail is on a tin roof- even though it was spitting rain outside. This caused us to be awake most of the night.
Upon checkout i politely let the front desk staff know of our concerns and we were told 'thats how its always been' and theres nothing they could do about it.
This tells me they are clearly aware of these 2 big issues!
Room 1114.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Manager On Duty, Gestion de l’hôtel
Dear Sam, We want to start by expressing our sincere appreciation for taking the time to share your feedback with us. We are truly sorry to learn that your experience at our establishment did not meet your expectations. We understand how disappointing it can be when things don't go as planned, and we want you to know that we take your feedback seriously. We want to reassure you that we are committed to making the necessary changes to ensure that our guests have a positive experience. Your feedback is invaluable to us as it helps us to identify areas where we need to improve and work towards providing the best possible service to our guests. We hope that you can give us another opportunity to demonstrate our commitment to providing you with an exceptional experience. Warmest regards, The The Gateway Inn team.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Staff were lovely, slightly overpriced, but convenient, clean and safe. I lost my hearing aid whilst checking out, staff were amazing and immediately helped locate and return to me.
Would happily stay again. No complaints at all.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Manager On Duty, Gestion de l’hôtel
Hey Rebecca, Thank you for taking the time to share your recent experience at The Gateway Inn. Your feedback is invaluable to us, and we're delighted to learn that your experience with us was positive. We appreciate your kind words, and they serve as a great motivation for our team to continue providing excellent service to our customers. Please know that we're committed to providing the best possible experience for all our customers, and we appreciate your support. We look forward to welcoming you back soon. Thank you again for your valuable feedback.Best regards, The The Gateway Inn team
par un voyageur
Publié le 16 sept. 2024 sur Wotif
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Commentaires de Gestion de l’hôtel
24 sept. 2024 par Manager On Duty, Gestion de l’hôtel
Hi Andrew, thanks for your wonderful 5-star rating! It's always great to see when our hard work pays off in the form of a happy guest. We appreciate you taking the time to provide your feedback and hope to have you stay again soon. Kind regards, The Gateway Inn team.
par un voyageur
Publié le 26 août 2024 sur Wotif
Was a nice quiet setting.
Parking was hard to get close to the hotel, nice clean staff were pleasant.
Commentaires de Gestion de l’hôtel
28 août 2024 par Manager On Duty, Gestion de l’hôtel
Hi Katie, thanks for joining us at The Gateway Inn. A break is always needed and we’re really happy you loved taking yours with us. We hope you made the most of our great facilities! Thanks for taking the time to leave your kind words, we really appreciate it. We hope to welcome you back again soon! Kind regards, the The Gateway Inn team.
par un voyageur
Publié le 25 août 2024 sur Wotif
Lovely, only problem was the dual shower head one didn't work as it should.
Commentaires de Gestion de l’hôtel
28 août 2024 par Manager On Duty, Gestion de l’hôtel
Hi Kenneth, thanks for taking the time to leave your wonderful words! We always aim to provide an awesome holiday for all of our guests and are so pleased to know we got it right in your eyes. We hope to have you stay again, sooner rather than later! Kind regards, the The Gateway Inn team.
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par Manager On Duty, Gestion de l’hôtel
Hi Roderick, thanks for taking 5 to leave your wonderful feedback! We’re beyond pleased to read you loved your stay with us at The Gateway Inn and hope to see you again soon. Kind regards, the The Gateway Inn team.
par un voyageur
Publié le 11 août 2024 sur Wotif
Lovely and clean room very friendly and helpful staff was not a fan of the glass wall of the bathroom I like privacy when I’m in the bathroom
Commentaires de Gestion de l’hôtel
12 août 2024 par Manager On Duty, Gestion de l’hôtel
Thank you for your review Margaret.
par un voyageur de Lavington
Publié le 9 août 2024 sur Wotif
Nice quiet location adjoining club, staff helpful
Commentaires de Gestion de l’hôtel
12 août 2024 par Manager On Duty, Gestion de l’hôtel
Thank you for your review Peter.
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par Manager On Duty, Gestion de l’hôtel
Thank you for the top score.
