Note fondée sur 973 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 juill. 2024 sur Expedia
We were very upset with how the staff treating to gusts and at that point, I even thought for a moment to ring the police or our lawyer. Three people mentioned that each of them is the Inn manager at three different time; even difficult to make a complaint. Very very rude. The staff asked to leave us if we don’t want to stay at around 9.00pm at night. Very disappointed. It is obvious that the management is not caring/ less caring about customer service.
We simply asked for the receipt for credit card payment and the staff refused and strongly verbally harassed us. He asked to read the booking confirmation and the company can not give receipts at all. That is completely illegal in Australia: I have nothing against him personally as he looks like immigrant who has no clue about what he was doing except treating: I felt like he was going to hit me any time with his body language.
I am thinking to send group memo to all of our group of companies, partners, clients and members the description of what we experienced and think twice for any business/official/work stays in this place. As we don't want any Australian to face such inconveniences and bullying.
However, we informed the company CEO in writing about our inconvenience and unethical customer handling. Waiting to hear
This is the first time we experienced such disappointment from hotel industry: No way we recommend to anyone who anticipates peace of mind and quality service (actually, any sort of service) at all.
par un voyageur
Publié le 14 juill. 2024 sur Wotif
Quality hotel not what I expected on par with all the big hotels. Keep up the great service
Commentaires de Gestion de l’hôtel
14 juill. 2024 par Manager On Duty, Gestion de l’hôtel
Thank you for the wonderful review Andrew
par un voyageur
Publié le 12 juill. 2024 sur Lastminute
Uncomfortable bed in Rm 1115.
Exceptional staff at front to greet you and to see you off.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Manager On Duty, Gestion de l’hôtel
Dear Elizabeth,We wanted to take a moment to thank you for sharing your valuable feedback with us. We appreciate your review and we are sorry to hear that your experience at our establishment did not meet your expectations. We take your feedback seriously and rest assured that we are committed to making necessary improvements to ensure that our guests have a positive experience. We are grateful for your honest feedback as it allows us to identify areas where we need to improve and work towards providing the best possible experience for our guests. We hope that you will give us another chance to exceed your expectations and provide you with a truly exceptional experience. Warm regards, The The Gateway Inn team.
par un voyageur
Publié le 9 juill. 2024 sur Wotif
This hotel is convenient, has easy parking and hood dining options
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Manager On Duty, Gestion de l’hôtel
Dear John, We wanted to take a moment to express our gratitude for your recent review of The Gateway Inn. Your kind words mean a lot to us, and we're thrilled to hear that you had such a positive experience with us. Thank you for taking the time to write such a thoughtful review. We truly appreciate your support and look forward to serving you again soon. Best regards, The The Gateway Inn team
par un voyageur
Publié le 14 juin 2024 sur Wotif
Clean rooms, nice products, quality tea.
Commentaires de Gestion de l’hôtel
17 juin 2024 par The Gateway Inn Team, Gestion de l’hôtel
Hi Kathy, thank you for your positive feedback! We're happy to hear that you enjoyed our clean rooms, nice amenities, and quality tea selection. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay!Kind Regards
par un voyageur
Another $100 "pre-auth" scam & 28 days for refund!
Publié le 12 juin 2024 sur Hotelsanother motel stealing $100 from every patron under the "pre-auth" scam ... avoid at all costs as its a 28 day wait for your $100 if you ever see it again !
Commentaires de Gestion de l’hôtel
17 juin 2024 par The Gateway Inn Team, Gestion de l’hôtel
Hi Stuart,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration caused by the pre-authorization process.Please know that the pre-authorization is a standard practice in the hospitality industry to ensure the security of guest reservations and incidental charges.We apologize for any inconvenience caused by this delay.We value your loyalty as a guest, and we hope to have the opportunity to welcome you back for a more positive experience in the future.Once again, we apologize for the inconvenience, and we appreciate your understanding.Kind Regards
par un voyageur
Publié le 10 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 juin 2024 par The Gateway Inn Team, Gestion de l’hôtel
Hi Sherrell,Thank you for your excellent rating!We hope to see you agin soon.Kind Regards
par un voyageur
Publié le 10 juin 2024 sur Wotif
Commentaires de Gestion de l’hôtel
14 juill. 2024 par Manager On Duty, Gestion de l’hôtel
Thank you for the top score.
par un voyageur
Publié le 10 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 juin 2024 par The Gateway Inn Team, Gestion de l’hôtel
Hi Colin,Thank you for excellent rating!We hope to see you again soon.Kind Regards
par un voyageur
Publié le 9 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Manager On Duty, Gestion de l’hôtel
Dear Sonia, We want to start by expressing our sincere appreciation for taking the time to share your feedback with us. We are truly sorry to learn that your experience at our establishment did not meet your expectations. We understand how disappointing it can be when things don't go as planned, and we want you to know that we take your feedback seriously. We want to reassure you that we are committed to making the necessary changes to ensure that our guests have a positive experience.
