Note fondée sur 199 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,2 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 oct. 2024 sur Expedia
It was okay.
par un voyageur
Publié le 2 oct. 2024 sur Hotels
par un voyageur
Publié le 16 sept. 2024 sur Hotels
The hotel we felt was a bit tied. Had a problem with the heated towel rail which I made them aware of. Staff were ok and the parking was good. It was conveniently situated being in walking distant of the town.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Viivi - Hotel Receptionist, Gestion de l’hôtel
Thank you for your review. We appreciate your feedback and apologies for any inconvenience you experienced with the heated towel rail. We're glad to hear you found our staff helpful and enjoyed the convenient location and parking. Your comments are valuable as we work to improve our facilities. We hope to have the opportunity to serve you better in the future!
par un voyageur
Publié le 11 sept. 2024 sur Expedia
It's a cool property, but poor staff communication. I paid for breakfast but was not told breakfast ends by 9am, unlike in other hotels where breakfast extends to 10am. I was also issued the wrong receipt from a rude receptionist.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Viivi - Hotel Receptionist, Gestion de l’hôtel
Thank you for sharing your experience. We are glad to hear you liked the property, but I apologise for the communication issues you encountered. We strive to provide clear information about our services, and I regret that this was not your experience regarding breakfast hours. I am also sorry to hear about the mix-up with your receipt and the attitude of our staff. Your feedback is invaluable, and we will address these issues to ensure a better experience for our guests in the future. We hope to have the chance to welcome you back and improve your impression of us.
par un voyageur
Publié le 31 août 2024 sur Expedia
Ok for a one night stay, and probably ok for the price. Good for builders etc. would I stay again only if it was the only thing available
par un voyageur
Publié le 25 août 2024 sur Hotels
The staff were all amazing! Full of local knowledge and really helpful.
My room wasn't one from the website, clean but basic. Nothing to complain about for sure.
Only tiny issue is the car parking. I had to park away from the hotel by day, and got the final space at night. Again - not a disaster.
Would for sure stay here again
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Viivi - Hotel Receptionist, Gestion de l’hôtel
We wanted to personally express our gratitude for taking the time to share your wonderful feedback about your recent stay at the Borough Arms Hotel. Your positive review means the world to us.We are thrilled to hear that you had such an enjoyable experience during your stay with us. It is our constant endeavour to provide our guests with exceptional service and comfortable accommodation, it is truly rewarding to know that we succeeded in doing this during your visit.Our entire team at the Borough Arms Hotel works tirelessly to create a welcoming and comfortable environment for our guests, and your feedback serves as a great source of motivation for us to continue our efforts to exceed your expectations. Apologies for the inconvenience with the parking but we appreciate your patience with it.We look forward to welcoming you back to the Borough Arms Hotel soon. If you have any special requests or preferences for your next stay, please do not hesitate to reach out to us directly, and we will be delighted to assist you.Once again thank you for choosing the Borough Arms Hotel, and for sharing your positive experience.
par un voyageur
Publié le 18 août 2024 sur Expedia
Great for the price (£70 for the night). The wall's have absolutely no sound proof so can hear everything next door. The room itself is nice and spacious, with coffee etc. The cooked breakfast was a highlight and would give 5* for this. Was 9.50 a person and included tea/ coffee and orange and apple juice. Would fully recommend to anyone okay with being to hear the person next door
par un voyageur
Kindly staff, but moderate room and bathroom.
Publié le 18 août 2024 sur HotelsVery helpful and friendly receptipn staff. Room was nothing exceptional with fairly poor bathroom provisions, in particular no shower gel/shampoo.
Nothing outstanding, but nice people.
par un voyageur
Publié le 4 août 2024 sur Expedia
Everything
par un voyageur
Publié le 25 juill. 2024 sur Expedia
Alittle outdated but doable
