Note fondée sur 231 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,7 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Amabilité
Publié le 1 août 2024 sur HotelsTrès bien accueillis par un hôte aux petits soins
Commentaires de Gestion de l’hôtel
2 août 2024 par Kevin, Gestion de l’hôtel
Bonjour Amabilité, Merci pour votre avis. Au plaisir de vous revoir. Bien cordialement. Cordialement, Kevin
par un voyageur
Super !!!
Publié le 4 nov. 2023 sur HotelsExcellent welcome, small room but everything you need is there. Very clean, good value for money. The staff takes great care at breakfast, we really appreciated it. Well done !
Commentaires de Gestion de l’hôtel
5 nov. 2023 par Kevin, Gestion de l’hôtel
Hi Gregory, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin
par un voyageur
Publié le 6 sept. 2024
The host was very nice! However, the hotel is extremely outdated. The beds and pillows were uncomfortable. Sheets on the beds were stiff and scratchy. One of the shared toilets (with the rest of the guests mind you) had a really bad odor of sewage. Just lacking.
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Kevin, Gestion de l’hôtel
Hi Ann, Thank you for the review. We will address the issue ASAP. We look forward to seeing you again. All the best. Kind regards, Kevin
par un voyageur
Excellent
Publié le 23 août 2024 sur HotelsI booked the room at very short notice, the owner greated me within minutes and was so kind and showed me around.
Nothing was too much, it was very clean and had everything i needed
Commentaires de Gestion de l’hôtel
25 août 2024 par Kevin, Gestion de l’hôtel
Hi Jude, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin
par un voyageur
A gem of a hotel
Publié le 19 août 2024 sur HotelsReally friendly and helpful welcome, immaculate room and premises with lots of amenities and a handy location for the town centre as well. Never before have I been in such a well kept and looked after hotel and puts the big chains to shame!
Commentaires de Gestion de l’hôtel
20 août 2024 par Kevin, Gestion de l’hôtel
Hi Lee, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin
par un voyageur
Publié le 15 août 2024 sur Hotels
Short stop. Single room. Cheap. Bathroom across the hall. Very clean. Nice shower
Commentaires de Gestion de l’hôtel
15 août 2024 par Kevin, Gestion de l’hôtel
Hi Craig, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin
par un voyageur
Nice guest house
Publié le 14 août 2024 sur HotelsNice guest house near the centre of Newcastle-under-Lyme
Commentaires de Gestion de l’hôtel
15 août 2024 par Kevin , Gestion de l’hôtel
Hi, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin
par un voyageur
Publié le 14 août 2024 sur Expedia
Really helpful friendly staff
Commentaires de Gestion de l’hôtel
15 août 2024 par Kevin, Gestion de l’hôtel
Hi Ryan, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin
par un voyageur
Perfect for a short stay.
Publié le 9 août 2024 sur HotelsGood value guest house in great location with a friendly welcome. Car parking and good in room facilities. Great for a short stay.
Commentaires de Gestion de l’hôtel
11 août 2024 par Kevin, Gestion de l’hôtel
Hi, Thank you for the review. We look forward to seeing you again. All the best. Kind regards, Kevin
par un voyageur
Publié le 4 août 2024 sur Expedia
We always cone to the Clayhanger if we are going to stay in the potteries.
It was wonderful to be welcomed by Elaine, who did a great job. I shall be sending a donation towards her mini market project in the post once we get home as i didnt have any change.
The room was lovely and extremely clean. We have previously stay twice and the rooms are very well maintained and have everything you need. We have previously had our own bathroom, but we opted for a shared bathroom and toliet. This is where I have a slight issue, as the toliet has no outlet it does have a very strong smell, although as I said before, it was very clean. The bathroom really just needs a bit of TLC, the sealant really needs replacing, I wasnt too phased, but I know other people who would be horrified at the black mold all around the bottom of the shower. Its just off putting really. I didnt complain because we had opted for a shared bathroom.
The parking is very good at the back of the hotel and they ensure you can park by putting out cones and barrels.
We didnt have breakfast, before breakfast was included, my partner previously had srambled egg as this was the only choice. It is now £5 per person, I dont think that is a bad price and I am assuming it is now chargeable due to the cost of living.
I am sure we will stay again at some point, it is very good value afterall.
Commentaires de Gestion de l’hôtel
4 août 2024 par Kevin, Gestion de l’hôtel
Dear Paul,Thank you for your detailed review and for being a loyal guest at Clayhanger Guest House. We’re delighted to hear that you always choose to stay with us when visiting the Potteries and that you find our rooms well-maintained and comfortable.It’s wonderful to know that Elaine provided you with a warm welcome and excellent service. We appreciate your intention to support her mini market project and will ensure she receives your kind donation.We are grateful for your feedback regarding the shared bathroom facilities. We apologise for any inconvenience you experienced due to the smell and the condition of the sealant ( planed redo the sealant when we have no guests stay at shared bathroom). Please be assured that we take your comments seriously and will address these issues promptly to ensure a better experience for our guests in the future.We are pleased that you found the parking arrangements convenient and appreciated our efforts to reserve spaces for our guests. Regarding breakfast, we have indeed made it chargeable to booking from online travel agent. there are free breakfast included when booking with us.Thank you once again for your valuable feedback and kind words. We look forward to welcoming you back to Clayhanger Guest House in the future and providing you with an even better stay.Best regards,KevinClayhanger Guest House
