Note fondée sur 935 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Guests should realise that the cheaper rooms are not just smaller, but can be a very long way from facilities, very close to wear all the glass gets discharged into rubbish trucks and lorries drive up to unload deliveries.
So pay a lot more and probably still get woken up by noisy party goers and planes taking off as from 06.15
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Anna, Gestion de l’hôtel
Hello, Andrew Michael, i am so sorry you had issues with the small twin room. You did message the hotel on Expedia messaging to express you very unhappy with the room. I did respond offering a room move to a larger twin room in the main building for your 2nd night. Please accept our apologies.
par un voyageur
Publié le 19 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Anna, Gestion de l’hôtel
Thank you so very much for the review, we hope to see you again soon.
par un voyageur
Publié le 19 sept. 2024 sur Hotels
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Anna, Gestion de l’hôtel
Hello LindseyThank you form the review. I am sorry on behalf of the hotel if we did not meet your expectations and if you would like to discuss these concerns feel free to contact the hotel direct.
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Anna, Gestion de l’hôtel
Hello Deborahthank you for the great review and it will be a pleasure to have you as a guest again at the hotel.
par un voyageur
Publié le 13 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Anna, Gestion de l’hôtel
Hello LewisThe 10/10 is greatly received. We hope to see you again as a guest in the hotel.
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Anna, Gestion de l’hôtel
Thank you for the review.
par un voyageur
Newcastle Races
Publié le 11 sept. 2024 sur HotelsJust a quick overnight stay with walkable access from hotel to the racecourse.
Staff all very helpful and will definitely stay again.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Anna, Gestion de l’hôtel
Hello JonThank you for the review and we look forward to you staying at the hotel again.
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Anna, Gestion de l’hôtel
Hello Kalysha + CoreyYou were refused entry as you did not have ID, this is a requirement when checking into to hotels and part of your reservations terms and conditions when you booked through Hotels . com.
par un voyageur
Publié le 2 sept. 2024 sur Expedia
I was pleasantly surprised by this hotel. Postives were that the room was comfy, good parking and its well positioned for going into newcastle or out to the coast. The leisure facilities were in my opinion better/no different than those at some much more expensive spas (nice changing rooms for example with easy to use locker system)
Down sides: They charge £5 per person per day for the spa- which isnt advertised in expedia. This could add up if you have a family/staying a while.
The housekeeping barged in on one day- almost v embarrassing 😳 despite me not having requested a clean. As a single female traveller i was initially worried another guest had the key to my room..but thankfully not.
The decor is a little dated- but its fine.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Anna, Gestion de l’hôtel
Hello Maria, thank you for the review it is well received. The charge for the leisure facilities is to ensure our room rates remain competitive. I will speak with housekeeping regarding the little intrusion into the room during your stay and we offer our apologies! The hotel is in a phase of refurbishment, with the next stage being our bedrooms. We hope to see you again in the sunny North East of England.
