Note fondée sur 964 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Hocine
très bon hôtel
Publié le 9 déc. 2017 sur HotelsÇa concernait un déplacement professionnel, l'hôtel était tout près du lieu de ma visite. C'est la troisième fois que je m'y rends, c'est un bon hôtel.
Commentaires de Gestion de l’hôtel
15 déc. 2017
Merci pour vos bons commentaires, j'espère que nous pourrons vous accueillir très bientôt.
Sincères amitiés
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Great location for Sunderland football stadium.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Christopher Harmieson Guest Relations Manager , Gestion de l’hôtel
Thank you for your glowing review! We’re thrilled to hear that you enjoyed your stay with us at the Hilton Garden Inn Sunderland. Our team work’s hard to ensure every guest has a memorable experience. We look forward to welcoming you back again soon. Kind Regards
par un voyageur
Excellent
Publié le 5 oct. 2024 sur HotelsAwesome welcome as usual. Regular guests and we love it. Staff are 100% excellent
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Christopher Harmieson Guest Relations Manager , Gestion de l’hôtel
Dear Guest,Its fantastic that our staff made such a positive impact on your stay with us! We’ll be sure to pass along your kind words to the team, as they’ll be thrilled to know they contributed to your enjoyment. We look forward to sharing more memorable moments with you in the future!Kind Regards
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Great for attending stadium of light football
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Christopher Harmieson Guest Relations Manager , Gestion de l’hôtel
Thank you for your glowing review! We’re thrilled to hear that you enjoyed your stay with us at the Hilton Garden Inn Sunderland. Our team work’s hard to ensure every guest has a memorable experience. We look forward to welcoming you back again soon. Kind Regards
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Christopher Harmieson Guest Relations Manager , Gestion de l’hôtel
Dear Guest,Thank you for choosing our hotel for your stay! We’re very happy to hear you had such a fantastic time with us. Our team works tirelessly to ensure every guest feels welcomed and special, and we’re overjoyed that you felt that way! We cannot wait to welcome you back soon. Kind Regards
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Not a normal classy Hilton, hole in the roof outside our room, £211 for a very small queen room, when we got there we couldn’t eat or drink as there was loads of Sunderland’s fans that had taken over the hotel couldn’t even sit down anywhere except our bed in our room, didn’t include breakfast and from past experience staying in a double room was bigger than a queen. Complete rip off
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Christopher Harmieson Guest Relations Manager , Gestion de l’hôtel
Dear Guest,We’re truly sorry to hear about your experience. Providing a positive guest experience is our top priority., and we regret that we didn’t meet expectations during your stay. We’ll be addressing the issues you’ve mentioned with our team to ensure they’re not repeated in the future. We hope this doesn’t deter you from staying with us in the future. Kind Regards
par un voyageur de Halesowen
Publié le 1 oct. 2024 sur Expedia
Staff were incredibly helpful
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Christopher Harmieson Guest Relations Manager , Gestion de l’hôtel
Its fantastic that our staff made such a positive impact on your stay with us! We’ll be sure to pass along your kind words to the team, as they’ll be thrilled to know they contributed to your enjoyment. We look forward to sharing more memorable moments with you in the future!Kind Regards
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Used for theatre visit, 20 mins walk
Nice lobby and other areas looked nice but we didn’t use them
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Christopher Harmieson Guest Relations Manager , Gestion de l’hôtel
Thank you for choosing our hotel for your stay! We’re very happy to hear you had such a fantastic time with us. Our team works tirelessly to ensure every guest feels welcomed and special, and we’re overjoyed that you felt that way! We cannot wait to welcome you back soon. Kind Regards
par un voyageur
Fantastic hotel.
Publié le 29 sept. 2024 sur HotelsFantastic hotel. So clean and tidy. Comfy beds. Giant TV screen. Crabtree and Evelyn products in bathrooms. My only complaint is the duvets were too thin for Autumn and I was cold in the night. Tried to put heating on but didn't work.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Christopher Harmieson Guest Relations Manager , Gestion de l’hôtel
Thank you for choosing our hotel for your stay! We’re very happy to hear you had such a fantastic time with us. Our team works tirelessly to ensure every guest feels welcomed and special, and we’re overjoyed that you felt that way! We cannot wait to welcome you back soon. Kind Regards
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Initial issues with room resolved quickly friendly and effectively Would stay stay here again
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Christopher Harmieson Guest Relations Manager , Gestion de l’hôtel
Thank you for choosing our hotel for your stay! We’re very happy to hear you had such a fantastic time with us. Our team works tirelessly to ensure every guest feels welcomed and special, and we’re overjoyed that you felt that way! We cannot wait to welcome you back soon. Kind Regards
