Ratings based on 938 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 29, 2024 on Hotels
Comment from Hotel Management
Apr. 2, 2024 by Hotel Operations Manager, Hotel Management
Thanks for the review! All the best,Victoria
by A traveller
Posted Mar. 21, 2024 on Expedia
Idea location for both Metro Centre and access to Newcastle
Comment from Hotel Management
Mar. 22, 2024 by - Hotel Operations Manager, Hotel Management
Walter, we're over the moon to see your review.All the best, Victoria
by A traveller
disappointed long standing customer
Posted Mar. 6, 2024 on HotelsBeen staying here regularly for over 16 years and until now the rooms have always been clean, comfortable and in good order, and the staff always friendly, but just stayed for 2 nights 4th & 5th March in room 333 T block and was really quite disappointed in the shabbiness of the room , heating was obviously not working so a plug in convector heater was in place, the traditional fitted desk lamp was missing, the bathroom floor tiles were loose and ungrouted in main section, no towel hook on the wall, no bathroom bin, bathroom extractor fan not working so everything steamed up, shower water temperature fluctuated from warm to very cold then back again every 20 seconds or so.
I think I'll try Premier Inn next time after this experience
Comment from Hotel Management
Mar. 7, 2024 by HOM, Hotel Management
Ian, thanks for your feedback. We value you as a loyal customer so please drop us a message so we can discuss this. All the best, Victoria - Hotel Operations Manager.
by A traveller
Posted Mar. 4, 2024 on Hotels
Comment from Hotel Management
Mar. 6, 2024 by HOM, Hotel Management
Hi bryan, thanks for the amazing rating. We hope to see you again and All the best, Victoria - Hotel Operations Manager.
by A traveller
Posted Feb. 27, 2024 on Hotels
Comment from Hotel Management
Feb. 29, 2024 by Hotel Operations Manager, Hotel Management
Martin, we appreciate your feedback.All the best, Victoria -
by A traveller
Posted Feb. 26, 2024 on Expedia
good location
Comment from Hotel Management
Feb. 29, 2024 by Hotel Operations Manager, Hotel Management
Thanks for your lovely review, Thomas.We look forward to welcoming you back.All the best, Victoria -
by A traveller
Posted Feb. 21, 2024 on Expedia
Close to all shopping experiences reasonably priced
Comment from Hotel Management
Feb. 29, 2024 by Hotel Operations Manager, Hotel Management
Thanks for your lovely review, Angela.All the best, Victoria -
by A traveller
Weekend get away
Posted Feb. 20, 2024 on HotelsPicked the HI express for its location to the Metro centre. Clean comfortable stay. Nice breakfast with good range of items to eat and drink.
If you get a chance have a meal in the Skiff Inn you will not be disappointed.
Comment from Hotel Management
Feb. 20, 2024 by Hotel Operations Manager, Hotel Management
Daniel, thanks for your feedback.We appreciate the fab review!All the best, Victoria -
by A traveller
Posted Feb. 19, 2024 on Hotels
Son forgot his charger, went to front desk and she looked for an older apple charger for my son, couldn't find one. 5 minutes later knocked on room door with a charger from another staff member for him to use for the night. Very nice of them.
Comment from Hotel Management
Feb. 20, 2024 by - Hotel Operations Manager, Hotel Management
Thank you so much! We appreciate this more than you knowAll the best, Victoria
by A traveller
Posted Feb. 18, 2024 on Hotels
Comment from Hotel Management
Feb. 20, 2024 by Hotel Operations Manager, Hotel Management
Thanks for the 10/10 rating, R.All the best, Victoria -
