Note fondée sur 505 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 janv. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
16 janv. 2020 par Kayleigh, Gestion de l’hôtel
Thank you for your feedback we appreciate your time and hope to see you again soon at Jesmond Dene House
par Isabelle
Best hotel ever!
Publié le 8 août 2017 sur HotelsFriendliest staff, very helpful with everything, clean, cozy and spacious room, great food!
par un voyageur
Publié le 6 oct. 2024 sur Hotels
Fantastic location and building in an exceptionally quiet location, however is looking tired internally. The room was ‘de luxe’ and whilst the bed was very comfortable the room and bathroom are ready for a revamp. The shower ran hot and cold and was only suitable for a smaller person and the shower shield leaked. We were awoken at 0600 on Sunday morning by the room alarm, which had obviously been set by the previous occupant and not reset by housekeeping. We had supper in the bar, and whilst I understand there were some functions going on, we struggled to get any staff attention to place an order. When the food and drinks arrived they were excellent. The bill for supper was incorrect with several items added, however this was resolved quickly once I identified the error. We came down for breakfast at 1000 and again struggled to get the staffs attention and there was very little left at the continental breakfast. Once we got the staff’s attention this was all resolved. The coffee was excellent. I wonder if the hotel is understaffed?
par un voyageur
Publié le 1 oct. 2024 sur Hotels
par un voyageur
Publié le 8 sept. 2024 sur Expedia
A quiet hotel in a nice area. Close to a park and Metro station.
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Great service, lovely location
par un voyageur
Publié le 5 sept. 2024 sur Hotels
par un voyageur
Publié le 5 sept. 2024 sur Expedia
par un voyageur
Publié le 19 août 2024 sur Expedia
Fabulous very comfortable room.
Dining options could have been better.
par un voyageur
Need to get their act together.
Publié le 19 août 2024 sur HotelsHotel room was very good standard and breakfast excellent, but felt there were a few things that needed attention eg
The menus for the restaurant in the frame outside the door had fallen and needed to be replaced or rehung. A small job but not a good impression when entering the hotel for the first time.
Additionally I had to wait 10 minutes when I was checking out whilst the reception isn’t completed a phone call to someone who was wanting to book a room for a wedding in a years time. She should have said she would call the lady back as she had guests to check out!
Finally out on the terrace plates and crockery had not been cleared away which looked a bit shoddy. And there was broken glass there this morning from last night.
These are just small things but make the difference between a good hotel and an average one.
