Note fondée sur 499 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 janv. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
16 janv. 2020 par Kayleigh, Gestion de l’hôtel
Thank you for your feedback we appreciate your time and hope to see you again soon at Jesmond Dene House
par Isabelle
Best hotel ever!
Publié le 8 août 2017 sur HotelsFriendliest staff, very helpful with everything, clean, cozy and spacious room, great food!
par un voyageur
Publié le 19 août 2024 sur Expedia
Fabulous very comfortable room.
Dining options could have been better.
par un voyageur
Need to get their act together.
Publié le 19 août 2024 sur HotelsHotel room was very good standard and breakfast excellent, but felt there were a few things that needed attention eg
The menus for the restaurant in the frame outside the door had fallen and needed to be replaced or rehung. A small job but not a good impression when entering the hotel for the first time.
Additionally I had to wait 10 minutes when I was checking out whilst the reception isn’t completed a phone call to someone who was wanting to book a room for a wedding in a years time. She should have said she would call the lady back as she had guests to check out!
Finally out on the terrace plates and crockery had not been cleared away which looked a bit shoddy. And there was broken glass there this morning from last night.
These are just small things but make the difference between a good hotel and an average one.
par un voyageur
Publié le 14 août 2024 sur Hotels
Friendly staff.
par un voyageur
Lovely staff.
Publié le 27 juill. 2024 sur HotelsWe have stayed quite a few times at this hotel and always found the staff were one of the main reasons to keep coming back. They are unfailingly friendly, helpful and professional and a credit to the hotel. The breakfasts here also are some of the best anywhere - plenty of choice of freshly cooked food or a continental buffet. Because of the nature of this hotel being a beautiful old mansion, the room you are given can be a bit of a lottery. We upgraded to a suite this time which was in a more modern building at the side and although it was really spacious, one window overlooked part of the car park and the other overlooked the bin store, which was also rather noisy on collection days! The door and windows could have done with a new coat of paint too. Otherwise the decor is lovely, elegant and with a touch of humour in the framed cartoons on the walls. We will be back, but will research the rooms first to choose a quiet, garden facing one!
par un voyageur
Publié le 26 juill. 2024 sur Hotels
We had a wonderful stay. We were upgraded to a delux room and appreciated the vegan treats left in the room. The lady on reception was very welcoming and friendly. Hotel lovely. Will stay again.
par un voyageur
Publié le 25 juill. 2024 sur Expedia
par un voyageur
Publié le 9 juill. 2024 sur Hotels
par un voyageur
