Ratings based on 28 Guest Reviews
Hear it directly from our travellers
3.1 Room cleanliness
3.6 Service & staff
3.4 Room comfort
2.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 11, 2023 on Hotels
by A traveller
Posted Jun. 12, 2023 on Hotels
Comment from Hotel Management
Jul. 15, 2023 by Ammy, Hotel Management
Hi, Elizabeth! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.
by A traveller
Posted Jun. 11, 2023 on Expedia
The Hotel has been closed since last year (2022) but still takes bookings. We arrived to find the place in a derelict condition. No one at the hotel and the grounds overgrown with weds and grass. Head office confirmed the hotel was open when I had concerns and had a web chat with them, Spoiled my break away. The hole group of OYO is to blame for this as the gave out misleading information. I now need to pursue them for a refund of my booking fee, please don't do what I did and book with OYO.
Comment from Hotel Management
Jul. 15, 2023 by Ammy, Hotel Management
Hi, Garry! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.
by A traveller from Harrogate
Posted Jun. 8, 2023 on Expedia
This is probably the worst experience I have ever had. I would never book this property or indeed anything through OYO again. I am on a walking holiday and the “hotel” months in advance as there is no other accommodation in the area. I received an e mail via Expedia from the hotel advising me that due to “unavoidable circumstances “ the booking was cancelled. This left me in the middle of nowhere, no buses no trains nothing. I spoke to OYO and they trotted out the usual platitudes about how sorry they were etc etc. in short they didn’t care. Looking at the other reviews this “hotel” has a limited life and OYO should be careful the kind of businesses it recruits to its organisation. If I could give 0/5 I would.
Comment from Hotel Management
Jul. 15, 2023 by Ammy, Hotel Management
Hi, Duncan! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Noah.
by A traveller
Posted May 2, 2023 on Hotels
Comment from Hotel Management
May 10, 2023 by Ammy, Hotel Management
Hi, Mark! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.
by A traveller
Most disgusting hotel I've ever seen
Posted May 1, 2023 on HotelsHotel had been shut 7 weeks for refurb .It was filthy staff rude and uncaring. It's off the site now
by A traveller
Posted Apr. 27, 2023 on Hotels
by A traveller
Arived to find the place closed
Posted Feb. 15, 2023 on HotelsComment from Hotel Management
Feb. 20, 2023 by Eva, Hotel Management
Hi, Anthony! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Eva
by A traveller
Posted Oct. 16, 2022 on Hotels
Comment from Hotel Management
Nov. 19, 2022 by Ammy, Hotel Management
Hi, Daniel! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim
by A traveller
Faulty towers
Posted Sep. 12, 2022 on HotelsThere were spiders all over the room with a large spider in the bath. The room was cold and damp, we tried to use the 2 heaters that were in the room but both didn’t work. The toilet cistern leaked over the toilet bowl when you flushed and the shower was cold. When we went for breakfast, the only cereal available was cornflakes. Only full fat milk was available which was out of date, no coffee and a couple of old croissants left available.
We needed a room for the GNR, at the time this was all that was below £300. Next time I’ll just pay £300.
It was explained to us that the new owners had just taken over, I personally think it needs a makeover before you have guests, not after. Hopefully in the future this might be a pleasant place to stay.
Comment from Hotel Management
Sep. 19, 2022 by Greta, Hotel Management
Hi, thanks for rating us, looks like your stay with us hasn't been up to par. We believe in continuous improvement. Give us another chance and we'll make sure you experience the comfort and hospitality we know. Regards, Greta
