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Malmaison Newcastle

4.0 star property
4-star boutique hotel near Quayside

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Photo gallery for Malmaison Newcastle

Signature Suite
Cocktail bar
Aerial view
Cocktail bar
Front of property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Gym
  • Spa
  • Parking available
  • Bar
  • Breakfast available
  • Room service

Explore the area

Map
104 Quayside, Newcastle-upon-Tyne, England, NE1 3DX
  • Quayside
    ‪1 min walk‬
  • The Glasshouse
    ‪6 min walk‬
  • St. James' Park
    ‪5 min drive‬
  • Newcastle (NCL-Newcastle Intl.)
    ‪17 min drive‬

Room options

View all photos for Bridge View Twin

Bridge View Twin | View from room

Bridge View Twin

  • 18 sq m
  • River view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 26 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

View all photos for Bridge View Room

In-room safe, desk, blackout drapes, iron/ironing board

Bridge View Room

  • 18 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

View all photos for Club Deluxe Bridge View

Club Deluxe Bridge View

Club Deluxe Bridge View

  • 25 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite

Signature Suite

Signature Suite

  • 4 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite

Suite

Suite

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room

View from room

Standard Double Room

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Double

Standard Double Double

Standard Double Double

  • 24 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Deluxe

Club Deluxe

Club Deluxe

  • 24 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Newcastle-upon-Tyne

Quayside stay.With a stay at this Quayside hotel, you'll be steps from Quayside and Baltic Flour Mills. Gateshead Millennium Bridge and BALTIC Centre for Contemporary Art are also within half a mile (1 km).

What's nearby

  • Quayside - 1 min walk - 0.2 km
  • The Glasshouse - 6 min walk - 0.5 km
  • Northumbria University - 9 min walk - 0.8 km
  • Newcastle-upon-Tyne Theatre Royal - 13 min walk - 1.1 km
  • St. James' Park - 5 min drive - 2.9 km

Getting around

  • Manors Station - 9 min walk
  • Manors Station - 10 min walk
  • Newcastle Intl. Airport (NCL) - 17 min drive

Restaurants

  • ‪Pitcher & Piano Newcastle - ‬2 min walk
  • ‪The Glasshouse - ‬12 min walk
  • ‪Aneesa's - ‬3 min walk
  • ‪Khai Khai - ‬6 min walk
  • ‪Nancy's Bordello - ‬8 min walk

About this property

Malmaison Newcastle

4-star boutique hotel near Quayside
Malmaison Newcastle offers its guests a full-service spa and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Event space at this hotel measures 1259 square feet (117 square meters) and includes conference space. The eco-certified Malmaison Newcastle also features tour/ticket assistance, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee.

This 4-star Newcastle-upon-Tyne hotel is smoke free.

  • 1 building
  • 122 guestrooms or units
  • 9 levels
  • 1259 sq ft of conference space
  • 117 sq m of conference space
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Malmaison Newcastle offers 122 accommodations with safes and coffee/tea makers. Plasma televisions come with premium satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Newcastle-upon-Tyne hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is open select days.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Italian, Polish

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Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Self parking on site (GBP 10 per night)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 23 for adults and GBP 12 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • Plasma TV with premium satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 30.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 23 for adults and GBP 12 for children
  • Self parking fee: GBP 10 per night
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Malmaison Hotel
Malmaison Hotel Newcastle
Malmaison Newcastle
Newcastle Malmaison
Malmaison Newcastle Hotel Newcastle-upon-Tyne
Malmaison Newcastle Hotel
Malmaison Newcastle Newcastle-upon-Tyne
Malmaison Newcastle Hotel
Malmaison Newcastle Newcastle-upon-Tyne
Malmaison Newcastle Hotel Newcastle-upon-Tyne

Malmaison Newcastle Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 653 out of 1003 reviews
Rating 8 - Good. 215 out of 1003 reviews
Rating 6 - Okay. 83 out of 1003 reviews
Rating 4 - Poor. 32 out of 1003 reviews
Rating 2 - Terrible. 20 out of 1003 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

richard

Liked: Cleanliness
we booked a room for ourselves and our border collie. Paid the £50 for the 2 nights. Had no bowls/bed or anything. went for breakfast at 0930 and then received a complaint about our dog barking. we met staff on the way back to the room or informed us that we should not be in the room where in. Where the tea making facilities are it is really dark and you can not safely see what you are doing. No facility to eat with you dog where other malmason do. we ate in the restaurant, the salmon did not even come with any vegetables. poor and overpriced. all in all we were disgusted with the standards that we expect from the malmason. staff were fine.
Stayed 2 nights in Dec 2024

10/10 Excellent

Les

Stayed 1 night in Dec 2024

8/10 Good

Maxine

Stayed 1 night in Dec 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

JOSEPHINE

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was good and especially the lady who works there made it memorable
Stayed 3 nights in Nov 2024

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Matt

Stayed 1 night in Nov 2024

10/10 Excellent

EDWARD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, good staff, fantastic room and great breakfast
Stayed 1 night in Nov 2024

10/10 Excellent

John

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Will come back again
Stayed 1 night in Nov 2024

10/10 Excellent

elizabeth

Stayed 1 night in Nov 2024

10/10 Excellent

Anna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Only stayed one night, but really enjoyed it. From check in to check out, staff were LOVELY and super helpful. Room was great, slept really well and can recommend the bar for drinks.
Stayed 1 night in Nov 2024

10/10 Excellent

Marc

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Great location.
Great hotel on the river. The suites are awesome. Nice restaurant and bar.
Stayed 1 night in Nov 2024

10/10 Excellent

John

Stayed 2 nights in Nov 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

ellie

Stayed 1 night in Nov 2024

6/10 Okay

Jonathon

Disliked: Room comfort
Cold and tired
Really struggled with the heating in the room, so it was cold all night and morning. The room and hotel itself seemed tired, worn carpets, chips in the bath. It could use some investment. Had a couple drinks in the bar, which were very expensive. And all the furniture in the bar was uncomfortable, we tried multiple seats.
Stayed 1 night in Nov 2024

6/10 Okay

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Jonathan

Travelled with partner
Liked: Staff & service
Dated and dark interior. Back rooms are cold and noisy due to poor glazing. Top of rain shower head had about 20 years of accumulated grime. Never cleaned. Location good for quayside but it's not a luxury option.

4/10 Poor

L

Liked: Cleanliness, room comfort
Disliked: Staff & service
Disappointed
Lack of information Wasn’t advised where breakfast was served Wasn’t advised of check out times Considering we paid £235 there wasn’t even a bottle of water in the room At breakfast I drink black tea. Water was tepid and Earl grey tea tasted foul Breakfast was ok but very slow service and no orange juice
Stayed 1 night in Nov 2024

8/10 Good

John

Stayed 1 night in Oct 2024

6/10 Okay

Lee

Liked: Cleanliness, property conditions & facilities
Will be going back however asked for food on returning from noght out and told kitchen closed and ended up getting out of vending machine. Looked next morning and realised room service available 24/7. Employee couldnt be bothered.
Stayed 2 nights in Oct 2024

10/10 Excellent

Lottie

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in a great city!
Stayed 1 night in Oct 2024

6/10 Okay

mark

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

Wayne

Liked: Staff & service, property conditions & facilities
A little too cold at times
Stayed 2 nights in Nov 2024