Note fondée sur 1 351 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 août 2024 sur Hotels
Petite chambre face à Nando's (pas d'upgrade malgré le statut sur Hôtels.com et nous avons demandé pour un check out tardif qui nous a gentiment été offert).
Piscine toujours agréable mais jacuzzi en panne les deux jours.
La moquette de la chambre est à changer et lorsqu'on ouvre la fenêtre, on tombe sur mégots et déchets ! Aussi, les distributeurs de savon et gel douche étaient complètement vides - nous avons donc réclamés à la réception et quelqu'un est monté en quelques minutes.
Tout est à rénover mais la proximité avec la gare et le centre ville sont indéniables.
Commentaires de Gestion de l’hôtel
26 août 2024 par Christine, Gestion de l’hôtel
Thank you for taking the time to leave your feedback following your recent stay. We are pleased that you enjoyed our great city centre location. I am sorry on this occasion we were unable to offer any complimentary room upgrades as we were fully booked. Once again thank you for your comments.RegardsChristine
par un voyageur
Great location!
Publié le 10 août 2024 sur HotelsWe weren't informed of any "privilege" being gold members which was a shame. The reception area is fantastic with huge chandeliers in the staircase!
Room is outdated, can't see much through the windows but you can hear well... Carpet needs changing. Mattress and pillows are comfy though and we didn't hear the other guests!
We loved the location to easily reach both the train station and the city centre.
Enjoyed the swimming pool and jacuzzi but again, very outdated and you have to go up stairs to get changed, also when wet. There are missing tiles and broken bits in the pool area.
Staff wad lovely though, free water and luggage storage which was perfect for us.
Commentaires de Gestion de l’hôtel
10 août 2024 par Christine, Gestion de l’hôtel
Dear Meryl.Thank you for taking the time to leave your feedback following your recent stay.We are pleased that you enjoyed our great city centre location. I am very sorry that on this occasion we were unable to offer any compilatory room upgrade dur to being fully booked. Once again thank you for your comments.Best WishesChristine
par un voyageur
Publié le 28 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
30 août 2023 par Christine, Gestion de l’hôtel
Thanks Alain.Best WishesChristine
par un voyageur
Convenience above all
Publié le 2 mars 2023 sur HotelsVery practically situated, right on the station. Charming young man and woman (from Greece) on the desk. An excellent English breakfast. But the once rather grand hotel is in need of a face-lift. The fridge supposedly contains complimentary items, but my fridge was empty. When I asked why, I was told that COVID was to blame. Strangely, the fridge contained sachets of milk--apparently in no danger from COVID.
Commentaires de Gestion de l’hôtel
5 mars 2023 par Christine, Gestion de l’hôtel
Dear Terence,Thank you for taking the time to leave your feedback following your recent stay. We are pleased that you had a pleasant stay with us and enjoyed our great city centre location. Complimentary fridge items are currently only included in superior room types and not all rooms since we reopened after lockdown. Complimentary tea and coffee refreshments and toiletries are included for all room types. Apologies for any confusion.
par un voyageur
Central
Publié le 20 juill. 2022 sur HotelsThis must have been a very handsome hotel, but it is somewhat run-down. Disappointing reception staff. Very small rooms. A very good breakfast.
The hotel gives on to the station.
Commentaires de Gestion de l’hôtel
22 juill. 2022 par Christine, Gestion de l’hôtel
Dear Terence.
Thank you for taking the time to leave your feedback following your recent stay.
Best Wishes
Christine
par un voyageur
Newcastle
Publié le 26 sept. 2024 sur HotelsAlways a comfortable and accomodating stay at this hotel. The best bit is always the breakfast.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Christine, Gestion de l’hôtel
Thank you for taking the time to leave your feedback following your recent stay. We are thrilled to hear that you had another comfortable stay with us and we do hope to hope to welcome you back again very soon.Best WishesChristine
par un voyageur de Richmond
Publié le 26 sept. 2024 sur Expedia
This hotel is right next to the main, central train station of Newcastle upon Tyne, and walking distance to the city's historical, entertainment and cultural districts, including Quayside, Newcastle Castle, the Baltic gallery, and Earl Grey Monument. The property is a heritage 1800's era building that has been reasonably modernized, but showing its vintage. My room was comfortable but not soundproofed, so you could hear the trains and the late night entertainment district sounds of party-goers. To the hotel's credit, free ear plugs are provided. This noise issue didn't overly concern me, but guests who are "light sleepers" might be affected. The staff that I intereacted with were cordial and helpful. Overall, a pleasant stay. I would recommend.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Christine, Gestion de l’hôtel
Thank you for taking the time to leave your feedback following your recent stay. We are pleased that you enjoyed our great city centre location. And that you had a comfortable stay. We do pride ourselves on having friendly staff so this is always lovely to hear from our guests. We do hope to welcome you back again in the near future.Best WishesChristine
par un voyageur de Orlando
Publié le 25 sept. 2024 sur Expedia
Next to Train Station, but could not get to my room without going up a flight of stairs.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Christine, Gestion de l’hôtel
Thank you for taking the time to leave your feedback following your recent stay.RegardsChristine
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Christine, Gestion de l’hôtel
Thank you Andrew!Best WishesChristine
par un voyageur
Publié le 23 sept. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
24 sept. 2024 par Christine, Gestion de l’hôtel
Thanks Jane!Best WishesChristine
