Note fondée sur 690 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
3,9 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 mars 2022 sur Hotels
par un voyageur
Belle vue sur bord de mer à Sunderland
Publié le 12 janv. 2017 sur HotelsHôtel agréable en bord de mer à Sunderland
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Ian Nicholls. Rooms Division Manager , Gestion de l’hôtel
Thank you for your feedback score. We hope to welcome you again to the Roker Hotel in the future.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Small room, hardly any space to move, could not even move the chair out of the desk without touching the bed.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Ian Nicholls. Rooms Division Manager , Gestion de l’hôtel
Dear Manish, Thank you for your feedback. I shall check the room for facility of the desk chair, thank you for bringing to my attention. We hope to welcome you again in the future to the Roker Hotel.
par un voyageur
Publié le 19 sept. 2024 sur Hotels
The room was a flight of stairs to the first room , a long a corridor down two flights of stairs which were narrow . Through a heave door only to find the steps down literally as you open the door and then three stairs up to the room . All very narrow and difficult to carry bags . I was asked if I needed help but the main stair case was fine if I had been made aware of how far the room was away I would have taken it .
Staff very friendly
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Ian Nicholls. Rooms Division Manager , Gestion de l’hôtel
Dear Leigh, Thank you for your feedback. The hotel was built back in the 1840's with a few additions over the years, and a few different levels and narrow at some points, which I like to call quirky. Lovely to hear you had a good Northeast welcome from the staff you met. We hope to welcome you again in the future to the Roker Hotel.
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Limited options for vegetarians in the hotel restaurant. Very noisy if you did choose to eat there with a DJ playing loud music in the bar. Coffee in the room and at breakfast was dreadful, please change the brand. Room was nice, but not particularly clean, our view was of an air conditioning duct and the back of a building, bathroom was clean.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Ian Nicholls. Rooms Division Manager , Gestion de l’hôtel
Dear Glyn, Thank you for your feedback and score. I am sorry to hear you found some issues during your stay. I shall pass on your comments regarding vegetarian options and the coffee to our food and beverage manager, and pass on your comments of room cleanliness to our housekeeping manager. The bedrooms have different views, mostly rear facing and our executive and suites front facing. We hope to welcome you again to the Roker Hotel on your next trip.
par un voyageur
Publié le 14 sept. 2024 sur Hotels
As always staff were excellent . Room was beautiful and all in all great stay :)
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Ian Nicholls. Rooms Division Manager , Gestion de l’hôtel
Dear Elizabeth, Thank you for your feedback and score. Lovely to hear you had an enjoyable stay and a good Northeast welcome from the staff. We look forward to welcoming you again to the Roker Hotel in the future.
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Overall a Very good stay 3 nights, Staff very good especially the breakfast staff nothing to much trouble, Room was ok we had a problem the first night but was resolved very quickly by Reception, room could do with small table and 2 chairs instead of large chair, View out back would be better if area was tidy. Bathroom large and spotless , better with light curtains and hand rail on wall of bath 78 getting old lol,, ate in 3 nights night 1 ok night 2 excellent night 3 Not good. In all a good stay we do travel around Hotels after 30yrs a Publican serving beer and food Did Not want Bedrooms lol Ian Ann MBII
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Ian Nicholls Rooms Division Manager , Gestion de l’hôtel
Dear Ian, Thank you for your feedback. Lovely to hear you had an enjoyable stay and a good Northeast welcome from the staff you met. Nice to hear we were able to rectify issue you had quickly for you. We shall be looking at the bedrooms shortly and we will take onboard your suggestions. I shall pass on your comments regarding your dining experience to our food and beverage manager. We hope to welcome you again to the Roker Hotel in the future.
par un voyageur de Hartlepool
Publié le 29 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Ian Nicholls Rooms Division Manager , Gestion de l’hôtel
Dear David, Thank you for your feedback score.We look forward to welcoming you again to the Roker Hotel in the future.
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Ian Nicholls Rooms Division Manager , Gestion de l’hôtel
Dear Lisa, Thank you for your feedback score.We look forward to welcoming you again to the Roker Hotel in the future.
