Note fondée sur 14 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Wonderful Thanksgiving
Publié le 2 déc. 2024 sur HomeAwayWe stayed here with close family friends to celebrate Thanksgiving together, 9 people in total. The stay was so comfortable and fun. Enough room for everyone, lots of entertainment options in the house. We had a wonderful time.
Commentaires de Gestion de l’hôtel
2 déc. 2024 par VrboOwner, Gestion de l’hôtel
Thank you so much! We are so glad you had a comfortable stay, and we'd love to have you back anytime! - BRMR
par un voyageur
Beautiful cabin; a few issues
Publié le 17 nov. 2024 sur HomeAwayThis is a lovely cabin with plenty of room for the extended family. The location is remote and the views are beautiful. Beds are comfy, and the property management company is very communicative. Three things to be aware of: you will find that you could have rented this property through the property management company (Blue Ridge Rentals) for quite a bit less than through VRBO. When I mentioned the discrepancy between my contract amount and VRBO, the rental company suggested I take it up with VRBO because they are the ones charging the additional fees. Of course they would not do anything about this, and it made me feel like I'd been snookered. Less concerning, when we arrived at the cabin we saw that the hot tub was missing half its hard cover and the remaining soft leather part of the cover was lying in the tub and was filled with water. We bailed out the water, turned up the temperature, turned on the breaker switch, and stretched the soft part of the cover over the top of the hot tub to protect it. It never warmed up beyond 87 degrees, however, so no one could use it. And last, there was plenty of dishes, glasses, and silverware in the kitchen (which had a lovely double oven), but I didn't have enough pots to cook meals for my family, nor enough casserole dishes, or a platter to plate meat, and only 2-3 kitchen towels were available. I left tin casserole pans that I purchased locally for the next guests, but be aware cooking pots are a little skimpy for big families.
Commentaires de Gestion de l’hôtel
19 nov. 2024 par VrboOwner, Gestion de l’hôtel
Thank you! We are glad you enjoyed your stay overall! We love having guests no matter how they find us, but our VRBO guests will have the separate VRBO service fee. We are letting our team know about the home tub and the pots so that this can be addressed, and our customer care team will be reaching out to discuss this further. We'd love to have you back anytime! - BRMR
par un voyageur
Birthday weekend
Publié le 15 sept. 2024 sur HomeAwayThe location and cabin itself were gorgeous and the views were top notch. The issues we had were regarding the communication with the property owners. The AC was not working and I originally sent a text message when we arrived but it was left unanswered. It was out of business hours so I understood. However, the AC still wasn’t working the next day and I had called and spoke to numerous people and went back and forth all day and didn’t up getting a resolution until almost midnight. The AC had issues they couldn’t fix during our stay. Their solution was to put boxes in the window which is better than nothing but it was definitely still hot (had been almost 80 and very humid the whole time) and our guests were very uncomfortable and complained most of the weekend. They traveled a long way and payed a lot of money so they were understandably upset. I wish the communication was better and the timelessness of addressing issues was better because I had to consistently stop what I was doing and check in because they said they would keep me updated but didn’t. Overall the property was great, the views were stunning but the communication with the staff could use improvement.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par VrboOwner, Gestion de l’hôtel
We appreciate your feedback, and we are very sorry that the a/c couldn't be fixed during your stay and that there were communication issues. Our customer care team will be reaching out to discuss this further. Thank you - BRMR
par un voyageur
Private property with beautiful views
Publié le 15 mai 2024 sur HomeAwayOur family had a wonderful stay here. Our family especially enjoyed the pool table and the beautiful views. The property is very secluded and just what we needed to get away from the hustle and bustle of everyday life. The customer service and communication from Blue ridge mountain rentals was absolutely amazing. Would definitely recommend!
Commentaires de Gestion de l’hôtel
28 mai 2024 par VrboOwner, Gestion de l’hôtel
Thank you so much! We are so pleased you enjoyed your stay and had a smooth experience! We'd love to have you back anytime! - BRMR
par un voyageur
Beautiful location!
Publié le 29 avr. 2024 sur HomeAwayThere were a few issues when we checked in but the property manager was responsive to our concerns.
Commentaires de Gestion de l’hôtel
29 avr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you! We appreciate you working with our team, and we'd love to have you back anytime! - BRMR
par un voyageur
The perfect cabin for a large group!
Publié le 7 janv. 2024 sur HomeAwayWe stayed here with 3 other families, a trip we've done numerous times now. This was by far our favorite vacation rental for our group! The views were spectacular, the location was super close to several attractions, and it felt very private. Will be staying here again!
Commentaires de Gestion de l’hôtel
8 janv. 2024 par VrboOwner, Gestion de l’hôtel
Thank you! We are so glad you had a comfortable stay, and we'd love to have you back anytime! - BRMR
par un voyageur
Mountain paradise.
Publié le 21 mars 2023 sur HomeAwayWe could not have been more pleased with the experience of our stay. Every little detail was met from things to cook with and alcohol shakers to makeup remover wipes in the bathroom. Every detail of the house was perfectly decorated and a pleasure to look at not to mention our spectacular back patio view. The location was just the right distance from being tucked away from everyone with the ability to enjoy outdoor experiences close by. We loved your cabin and would recommend it to anyone who asked.
Commentaires de Gestion de l’hôtel
21 mars 2023 par VrboOwner, Gestion de l’hôtel
Thank you! We a re so pleased that you enjoyed your getaway! Please come back anytime! - BRMR
par un voyageur
Beautiful secluded cabin with Mountain views
Publié le 26 févr. 2023 sur HomeAwayWe had a total of 9 adults and 1 child, on arrival we were greeted by a very tall extravagant privacy fence that made us all giddy. The home is exactly as described and showed in photos. The road leading up to home is paved but very steep so if going during winter months be prepared. Distance to sugar mountain and beech mountain is Approx 30 mins. The good/ beds were extremely comfortable, plenty of towels and complimentary bath soaps and shampoos, kitchen was well stocked with most necessities. Home is modern and updated including huge walk in showers, smart TVs in every room, wood burning fire places. Views were incredible, hot tub was clean and perfect for our family. Needs improvements/ living room furniture is visually pleasing, but not very comfortable to snuggle up on, gas stove wouldn’t get hot enough to boil a pot of water but we made due, air hockey table was sadly broken! Overall we enjoyed our stay and are very pleased with our 1 week vacation.
Commentaires de Gestion de l’hôtel
27 févr. 2023 par VrboOwner, Gestion de l’hôtel
Thank you! We are very glad you enjoyed your stay! We are sharing your feedback with our team. We'd love to have you back anytime! - BRMR
par un voyageur
Great will be back
Publié le 25 janv. 2023 sur HomeAwayEverything was Great we lost our internet but got it back before we left !
Commentaires de Gestion de l’hôtel
26 janv. 2023 par VrboOwner, Gestion de l’hôtel
Thank you! Please come back anytime! - BRMR
par un voyageur
Amazingly beautiful cabin
Publié le 13 nov. 2022 sur HomeAwayThis cabin was amazing. It’s beautiful, great space and with great amenities. We really enjoyed our time here. Didn’t need to go out for anything! Will definitely be coming back.
Commentaires de Gestion de l’hôtel
16 nov. 2022 par VrboOwner, Gestion de l’hôtel
Thank you! we are glad you enjoyed your getaway, and we'd love to have you visit again! - BRMR
