Note fondée sur 215 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 août 2024 sur Hotels
Room appeared clean, however when my little boy went to bed apparently there was some kind of wet stain in the bed mid way, when I told then up front they had to go have a look and then decided that it was our fault, wouldn't have been such a bad expiernce but felt like they were blaming us and just wanted a new room so I could clean whatever was now on my child off, he is 8 years old and has NEVER wetted the bed.
Commentaires de Gestion de l’hôtel
14 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Kelly, Thank you for your review and for sharing your feedback. Our genuine regret is directed towards the concerns you described. We will discuss these issues appropriately as we are always focused on ways to improve in these areas so our guests have an enjoyable experience when staying with us. We look forward to your next visit and your following review. Thank you again! Sincerely,Hotel Management
par un voyageur
Publié le 11 août 2024 sur Expedia
It was nice and clean
Commentaires de Gestion de l’hôtel
17 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Wendy, It was fantastic to have you as our guests at Extended Stay America, and we are delighted you were pleased with your clean room. We love taking care of our guests, and we are happy it showed. Thank you for all the kind words, and we hope all of you will come back and visit us soon! Sincerely,Hotel Management
par un voyageur de Toronto
Publié le 9 août 2024 sur Expedia
Everything was good except the AC. When AC was running the whole room was shaking! They need to fic AC motor!!
par un voyageur
Publié le 9 août 2024 sur Expedia
If breakfast is hard boiled eggs that there are never available, and granola bars then don't call it breakfast.
A very poor excuse for a breakfast if you asked me.
Commentaires de Gestion de l’hôtel
10 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Felix, Thank you for your review. We aim to provide a comfortable and enjoyable hotel experience. However, we are sorry the breakfast options were not to your liking. We will note your feedback and suggestions, as we always want to know how to improve our guest experience. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us at Extended Stay America again soon. Safe travels! Sincerely,Hotel Management
par un voyageur
Publié le 9 août 2024 sur Expedia
par un voyageur
Publié le 7 août 2024 sur Hotels
par un voyageur
Publié le 5 août 2024 sur Hotels
par un voyageur
Publié le 4 août 2024 sur Expedia
Everything was fine
par un voyageur
Publié le 31 juill. 2024 sur Expedia
par un voyageur
Publié le 26 juill. 2024 sur Expedia
We reserved the hotel for me and my family. bathroom, kitchen area and curtain from the room were dirty. Front desk was always alone, there where nobody ever at the front desk, also other people (not staying at the hotel) where able to come inside of the hotel. We went to have breakfast and the 2 bathrooms were always clogged and full of poop and sink dirty.
At the beginning our reservation were for 8 days but we had to cancel it after our 3rd day.
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Hotel Management , Gestion de l’hôtel
Dear Lina, Thank you for taking the time to review our hotel. We completely understand how the events you experienced detracted from your stay and made it less relaxing and seamless. Our goal is to create exceptional and memorable experiences for every guest, so we sincerely apologize that we fell short in your case. Your feedback is essential to us, and we appreciate you bringing these concerns to our attention. We will address them appropriately with our team and improve our services. We understand your frustration and welcome the opportunity to prove ourselves again as your trusted hotel while in the area.Sincerely,Hotel Management
