Note fondée sur 531 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Pros: cost efficient, convenient to dining and shopping, comfortable beds, and not rushing to check out
Cons: stained: towels, lampshades, wash cloths, hand towels;
mold on ceiling in bathroom plus mildew smell in room & bathroom
The tub often would contain sediment that would continue to appear even after cleaning;
Being asked us if we took one of their pillows. We definitely didn't take their formless, poor quality pillow.
Loud, repetitive or random sounds during average sleeping and waking hours.
My husband and I brought our own pillows because we know hotels pillows aren't always the best.
We were also asked if we had a room at the hotel while we were sitting in our car in the parking. Trust me, there's better places to casually sit if we didn't have a room there.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par PATEL, Gestion de l’hôtel
Dear guest,we uphold the highest level of sanitary standards Whitin the property and any complaint of such nature are taken seriously. we would encourage you to notify the front desk of any issues during your stay so appropriate actions may be taken readily.
par un voyageur
Great for the price!!!
Publié le 6 oct. 2024 sur HotelsCommentaires de Gestion de l’hôtel
9 oct. 2024 par Manager, Gestion de l’hôtel
Hello Jose,We are delighted to hear you had a positive experience at our hotel! We look forward to welcoming you back in the future for another enjoyable stay.
par un voyageur
Wouldn’t Honor Booking Price
Publié le 5 oct. 2024 sur HotelsI booked with this hotel for family who in town because they were affected by Hurricane Helene, when they went to check in the hotel didn’t want to honor the price that was given through Hotels.com. We decided to check in elsewhere!
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Manager, Gestion de l’hôtel
Hello Krista, We are sorry to hear about the issue you encountered during check-in. Our rates are subject to availability and booking conditions. We recommend reaching out to the hotel management directly for further assistance with your concerns. Thank you for considering us, and we hope your family had a comfortable stay elsewhere.
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Manager, Gestion de l’hôtel
Hello Larry Richard,We're sorry to hear that your experience did not meet expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. Your feedback is important to us, and we would like the opportunity to address any issues.
par un voyageur
Overnight stop on way to Florida
Publié le 23 sept. 2024 sur HotelsVery easy check in even though we were late at night. Gave us a good room on the ground floor and advised us on the best place to park. Very friendly. Clean room. Breakfast was delicious waffles. Would stay there again.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Manager, Gestion de l’hôtel
Hello Sarah,We're elated to hear that you had a seamless check-in experience and enjoyed our clean rooms and delicious breakfast waffles. It's great to know that our team provided helpful advice during your stay. We appreciate your kind words and hope to welcome you back in the future.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Manager, Gestion de l’hôtel
Hello kÑre,We're sorry to hear that your experience fell short of expectations. Please reach out to us directly with any specific feedback you have, so we can address any issues and improve our services for future guests.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
I recently stayed at this hotel and had a terrible experience. I was bitten by bugs that were in the bed sheets, and the bites caused swelling and itching that lasted for several days. This is absolutely unacceptable for a hotel of any standard. Cleanliness should be a top priority, but clearly, this was not the case here. I strongly advise future guests to reconsider staying at this property until they address their hygiene and cleanliness issues. Very disappointing.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Manager, Gestion de l’hôtel
Hello Yangzheng, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
par un voyageur
Publié le 19 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Manager, Gestion de l’hôtel
Hello brian william,We're sorry to hear that your experience fell below expectations. Please don't hesitate to reach out to us with more details so we can address any issues.
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Everything was great
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Manager, Gestion de l’hôtel
Hello Paulo,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.
