Note fondée sur 33 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Family vacation
Publié le 14 juill. 2024 sur HomeAwayEverything was great! Vacasa was great to communicate with. Will definitely stay here again!!
par un voyageur
Perfect Thanksgiving
Publié le 13 juill. 2024 sur HomeAwayGreat location and home. We really enjoyed our stay very much. We made a Thanksgiving dinner in the kitchen (we did cheat and buy an already cooked turkey from Gelsons) but there was a big enough table and space to do it all. We would love to return.
par un voyageur
Annual Family Trip
Publié le 22 nov. 2023 sur HomeAwayThe property overall was clean and in a great location. Everything worked as it should.
par un voyageur
Family Getaway
Publié le 5 nov. 2023 sur HomeAwayBeautiful home in the perfect location! Can't wait to be back!
par un voyageur
Second time staying
Publié le 29 oct. 2023 sur HomeAwayWe stayed at this property with family October 2021. This time was three girlfriends. Property is in a great location. It is comfortable and clean. There were a couple of things that were broken or damaged upon check in. There was a broken stemless wine glass on the shelf with the other wine glasses. And the two bottom drawers of the refrigerator were not usable because the guides were missing (actually were in the adjacent cabinet) and when I initially opened the fridge they almost fell out and would have landed on the floor. By the looks of the drawers, they might have already done that. My friend that stayed in the bunk room said the mattress needs to be replaced and there was significant water damage along the baseboard in the shower area.
I grew up in Newport in the 60’s to the 80’s and love to visit and will return to Balboa Island.
Commentaires de Gestion de l’hôtel
13 nov. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for providing your valuable feedback. We are sorry for any issues you encountered during your stay. Local staff is always available to assist if there are amenities in the home that fall short. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur
DONT STAY HERE
Publié le 15 sept. 2023 sur HomeAwayBroken fridge (and false advertisement). Impossible to get a hold of property management. It ruined the first 24 hours of the trip. Very stressful. Lost value of hundreds of dollars in groceries that spoiled. Promised to compensate me, but have been giving me the run around since with no resolution. Spent hours on phone with their “call center” that’s not local and begging them to put me in contact with someone local or give me their number myself. They refused and after 45 min of arguing, was given to a supervisor or got a hold of the local team but still I couldn’t get the local contact info and had to be routed through their internal system each time I called, having to repeat the problem
Furniture overwhelming smell of urine (dog pee?). And dog hair all over your clothes. Complained on first day, told they’d send cleaners, never came. Couldn’t enjoy the patio sectional sofa outside due to overwhelming smell of urine as well.
The entire place is like putting lipstick on a pig. The pictures online make it look upgraded clean and beautiful. In reality, the fancy Viking fridge is old, even if working the drawers inside are all broken, dirty. Dog hair and pee noted above. Clogged bathroom sink. Dirty (like full of sand) Tupperware in cabinets. Very disappointed. I’ve rented houses on Balboa island many times as it’s a great staycation location, I will not only never book this one again, but STAY AWAY FROM ANY PROPERTY MANAGED BY VACASA.
Commentaires de Gestion de l’hôtel
30 sept. 2023 par VrboOwner, Gestion de l’hôtel
Rochelle, thank you for your review. We sincerely apologize for the issues you experienced during your time with us.
We have forwarded your feedback to the local staff so they can work to improve the house for future guests. Please know that our guest services team is working on the issues reported and will have them fixed as soon as possible. We hope to have the opportunity to better impress you in the future!
par un voyageur
Great vacation rental in Balboa
Publié le 15 mars 2023 sur HomeAwayLoved this vacation rental on Balboa Island. It was very clean and well stocked. 3 bedrooms all with their own bath and a 4th bath. Beds were comfortable and showers were great. Loved the kitchen with Viking appliances. We had a lot of rain and it was nice to find games and also the fire place is cozy. Very close to the ferry.
This is a vacation rental, not somebody’s vacation home so there is a difference. The management company was great although we didn’t need a lot of explanations for anything it was all self explanatory. Also great that they have a garage for parking if you have a smaller vehicle (truck or larger SUVs would not fit but street parking was just fine as long as you move for street cleaners).
par un voyageur
Good overall
Publié le 12 déc. 2022 sur HomeAwayThis was my third stay at this property and overall it was very good. The carpets/rug need a good cleaning, and the patio got very very wet throughout in the rain storm, and needs to be clean/slight mildew odor. Otherwise the property was clean and the layout perfect.
par un voyageur
Great for Families
Publié le 23 oct. 2022 sur HomeAwayComfortable for a family with children, great location walkable to the beach, shopping, and restaurants.
par un voyageur
BALBOA GIRLS TRIP
Publié le 23 sept. 2022 sur HomeAwayHad a great time overall. We had a few glitches with the refrigerator but they sent out small ones to accommodate us until it was fixed. Overall, it is a beautiful property and we had a very nice stay.
