Note fondée sur 899 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,5 Service et personnel
3,3 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de san diego
Publié le 1 mai 2024
No toilet paper. Bathroom and kitchen sink don't drain.
Commentaires de Gestion de l’hôtel
1 mai 2024 par Hotel Management, Gestion de l’hôtel
Dear Susan, Thank you for your review. We deeply regret to learn about the maintenance issues you encountered during your stay. We understand how this can impact the overall experience and assure you that we take such matters very seriously. We will address this appropriately to ensure our guests' comfort and satisfaction. Thank you for staying with us, and we hope to have you revisit so we can provide you with the flawless stay you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 16 avr. 2024
I didn't like anything. The reason we chose this hotel is because it was close to the airport and we had a flight the next day. My husband had stayed at an Extended stay america in the past, however, not at this one. He said it was ok for a night stay. This location was disgusting. Our room windows were left open, the room smelled like cigarettes and marijiuana, and when we opened the bed the sheets hadn't been changed. They were dirty and had loose hairs! DISGUSTING.
Commentaires de Gestion de l’hôtel
16 avr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jaime, Please accept our apologies for not living up to your expectation during your recent visit to our hotel, especially the issues you encountered in your suite. We understand how important it is to have a clean, well-maintained room free of smoke, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping team to ensure all rooms are thoroughly inspected before allocating to future guests. Thank you for letting us know of the issues with your stay, and we hope to welcome you back for a much-improved experience.Sincerely,Hotel Management
par un voyageur
Publié le 28 mars 2024 sur Hotels
par un voyageur
Publié le 27 mars 2024 sur Expedia
This place was disgusting and the room looked nothing like the pictures posted advertising this place. We had to clean our room when we got there with Clorox wipes because it looked unsanitary. The mattress had stains all over it, one looking like blood. There was a piece of someone’s hair weave inside the cracks of one of the chairs. The AC barely worked to cool down the room. Dust and dog hair was flying out of the vents, we had to clean out the AC vents ourselves because it was so dirty. The curtains were full of stains. The water pressure of the shower was horrible, it took forever to rinse soap off your body. They say housekeeping is not available for the entire stay and we had to throw out trash ourselves, trade our dirty towels for clean ones, and ask for toilet paper. I did not feel safe there. From the peephole, we noticed some guy stood outside our door as if he was listening to us talk, another grabbed the door handle to our room. The CEO of Extended Stay America needs to go pay this place a visit to witness how horrible it is. Only one elevator worked and it took forever to reach your floor. The hallways smelled like a dirty nursing home, stench of urine, cigarettes, weed, and alcohol all mixed together, with the stench of someone who hasn’t showered in ages. Do NOT stay here. It was the worst hotel experience I’ve ever had in my life. I couldn’t wait to leave. I cried my entire first night staying there from how traumatic the whole experience was.
Commentaires de Gestion de l’hôtel
29 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Alessandra Denise, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
par un voyageur
Publié le 26 mars 2024 sur Expedia
I found more stains all over my blanket and mattress sheet
Commentaires de Gestion de l’hôtel
27 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Nima, Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. Providing clean and comfortable accommodations is our priority. Your insight is crucial, and we will address this matter with our housekeeping team to prevent similar occurrences in the future. We appreciate your candid review and hope to have the opportunity to provide you with a more satisfactory experience on your next visit.Sincerely,Hotel Management
par un voyageur
Publié le 25 mars 2024 sur Expedia
Bird droppings on the window sill, pubes in the bathroom, food smears in the refrigerator. I was repulsed.
Commentaires de Gestion de l’hôtel
25 mars 2024 par Hotel Management , Gestion de l’hôtel
Dear benjamin, Thank you for your feedback. We sincerely apologize for the unacceptable condition of your room during your stay. Cleanliness is of utmost importance to us, and we deeply regret the oversight that led to your discomfort. Rest assured, we are taking immediate steps to address the cleanliness issues you encountered to prevent such incidents in the future. Your feedback is invaluable, and we appreciate your patience and understanding. We hope for the opportunity to regain your trust and provide you with a much-improved experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 24 mars 2024 sur Hotels
par un voyageur
Thank you Tina!
Publié le 24 mars 2024 sur HotelsI stayed at this hotel twice on the week of March 18th through the 21st I believe and both times Tina was the night audit person when I checked in.
I just wanted to say how awesome Tina was and accommodating she's very friendly and helpful.
I suffer from a rare disease called Cushing's disease and I have to stay at your facility in the evening so I can go to my doctor's appointments in the morning.
Just wanted to say thank you again for being so kind and helpful for me.
par un voyageur
Kind of a dump
Publié le 24 mars 2024 sur HotelsLower end hotel, as expected, but no excuse for poor maintenance and condition. No ice machine on the floor, just one empty ice try in the freezer.
Commentaires de Gestion de l’hôtel
25 mars 2024 par Hotel Management , Gestion de l’hôtel
Dear Don, Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. While we strive to provide a comfortable experience for all guests, it's clear we fell short in meeting your expectations regarding maintenance and amenities. Rest assured, we are addressing the issues you've raised, including the ice machine and maintenance concerns, to ensure a better experience for future guests. Your feedback is invaluable, and we appreciate the opportunity to improve. We hope to welcome you back for a more satisfactory stay.Sincerely,Hotel Management
par un voyageur
A nice quiet place
Publié le 22 mars 2024 sur HotelsNice, clean hotel. Good for a place to stay near SNA
Commentaires de Gestion de l’hôtel
23 mars 2024 par Hotel Management , Gestion de l’hôtel
Dear Jonathan, Thank you for your positive review of your recent stay at Extended Stay America! We're delighted to hear that you found our hotel to be nice and clean during your stay. Providing a comfortable and pleasant experience for our guests is our top priority, and we're glad to know that we met your expectations. We appreciate your patronage and hope to have the opportunity to welcome you back for another enjoyable stay. Sincerely,Hotel Management
