Note fondée sur 908 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Décevent
Publié le 1 août 2019 sur HotelsChambre très petite avec une clim extrêmement bruyante . établissement à éviter .
par un voyageur
Bad,Bad,Bad expérience...
Publié le 9 août 2018 sur HotelsWe did not get the room that we booked. We ended up 3 in a room for 2, with a creepy extra matress, 15 inch smaller than my son... The manager did not propose any other solution, the night was the worst from this 20 days trip... The manager offered à 10% discount. Bad,Bad, Bad expérience....
par un voyageur
Publié le 22 août 2024 sur Expedia
After looking through the ratings and reviews online, we were looking forward to our stay. However, the unit that we booked had ants in the bathroom and sitting room area when we arrived and the bathroom was dirty. We asked if there was another unit available. The front desk showed us a basement unit, but that also had ants. When I pulled back the bed comforter, there was hair on the pillow. The front desk person was with us and we both took pictures of the hair and ants. I asked if there was housecleaning that could be contacted to clean the unit and change the sheets. I was told that that I had to take the unit as is or would be charged the full price unless someone else rented the unit that night. I called Expedia. They called the front desk and were told the hotel would not issue a refund despite the ants and lack of cleaning services. After about 2 hours of phone calls (including with an Expedia supervisor who also tried to speak with the hotel) we decided to leave to enjoy the remaining time we had in Newport. We had to pay outright for another hotel. Definitely would not recommend this hotel.
Commentaires de Gestion de l’hôtel
30 août 2024 par Front Desk Team, Gestion de l’hôtel
Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered during your stay. This is not the standard of service we aim to provide, and we understand how frustrating it must have been for you.We regret that the alternative accommodations offered did not meet your expectations and that our response to your concerns fell short. We are also sorry to hear that your attempts to resolve the issue through Expedia were not satisfactory.Thank you for your understanding, and we hope to have the chance to welcome you back in the future.
par un voyageur
Publié le 22 août 2024 sur Expedia
The price I paid via Expedia was not the price the hotel told me on their invoice. It was much lower!!!!
The Breakfast was as good as seen on the foto.
They had an additional free afternoon tea. Only the tea Water could be better!
The room was ok, but I could not figure out how to change the volume on the TV...
par un voyageur
Publié le 21 août 2024 sur Hotels
Great Location
They did the little things that were nice
par un voyageur de Chico
Publié le 19 août 2024 sur Expedia
The location is two minute walk to the warf area with all the shops and dining there. There plenty of shops, restaurants, bars and confectionery stores just outside of the inn.
The inn was very clean and rooms comfortable. The staff was very friendly and helpful.
par un voyageur
Publié le 17 août 2024 sur Expedia
Good breakfast and location - otherwise very mediocre.
par un voyageur
Publié le 16 août 2024 sur Expedia
Had a great stay.. puppy was happy and the staff and food weee great! Highly recommend!
par un voyageur
Publié le 16 août 2024 sur Expedia
Nice
par un voyageur
Publié le 15 août 2024 sur Expedia
