Note fondée sur 161 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,9 Service et personnel
4,9 Confort de la chambre
4,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Guest Services Team, Gestion de l’hôtel
Thank you for your review! We are looking forward to seeing you again!
par un voyageur
Publié le 19 août 2024 sur Hotels
par un voyageur
Great place, confirm room location
Publié le 18 août 2024 sur HotelsGreat location and very cool and historic hotel.
Just a suggestion, "garden suites" are not necessarily around the garden. Unfortunately our "garden" room was up 4 flights of stairs and no elevator. Confirm your rooms exact location before booking so there are not any surprises. I would not have booked that room knowing what we now know. Other than that, place is great and the breakfast was excellent.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Guest Services Team, Gestion de l’hôtel
Dear Douglas,Thank you for your review and for sharing your experience. We’re glad to hear you enjoyed our location and the excellent breakfast!We appreciate your suggestion regarding the "garden suites." Your feedback is valuable, and we will ensure that room descriptions are clearer for future guests. We hope to welcome you back for another stay and provide an even better experience.
par un voyageur
Publié le 17 août 2024 sur Expedia
par un voyageur de lime rock
Publié le 16 août 2024 sur Expedia
Love the place!
par un voyageur
Publié le 14 août 2024 sur Expedia
par un voyageur de WARWICK
Publié le 14 août 2024 sur Expedia
Lovely oasis in the middle of Thames St. Perfect in every way. Courtyard is beautiful, staff extraordinary.
par un voyageur
Publié le 7 août 2024 sur Expedia
Historic
par un voyageur
Publié le 5 août 2024 sur Expedia
They failed to clean our room despite multiple face-to-face requests. They didn't even apologize or try to make amends-instead they claimed we had put a "do not disturb" sign on our door which was blatantly untrue. Hotel itself was quaint, the inclusive breakfast was mediocre although the breakfast waitstaff was nice.( I rated the staff and service average instead of terrible because of the nice breakfast lady.) Overall, I definitely would not recommend, particularly given the cost and poor overall service/lack thereof.
Commentaires de Gestion de l’hôtel
18 août 2024 par Francis Malbone House Team, Gestion de l’hôtel
Dear Susan,Thank you for sharing your feedback. We sincerely apologize that your stay did not meet your expectations. However, it’s important to clarify that our staff made several attempts to clean your room, but unfortunately, were met with inappropriate and disrespectful behavior. We do not tolerate such behavior toward our staff, who work hard to ensure all guests have a pleasant stay.Considering this, we regret to inform you that we will not be welcoming you back to our hotel in the future.We appreciate your understanding and wish you the best in your future travels.
par un voyageur
Publié le 4 août 2024 sur Expedia
Great inn.
