Note fondée sur 189 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,9 Service et personnel
4,9 Confort de la chambre
4,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Guest Services Team, Gestion de l’hôtel
Thank you for your review! We are looking forward to seeing you again!
par un voyageur
Simply Amazing!
Publié le 21 oct. 2024 sur HotelsI had the most amazing stay at Francis Malbone House. The house was conveniently located and had the most charming rooms, kitchen, and parlors. But the food was the best and enough to bring me back!
Each day you had a choice of savory or sweet entree for breakfast (and that was after you could come early for coffee, tea, and muffins, croissants, yogurt, and fresh fruit.
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Guest Services Team, Gestion de l’hôtel
We are so happy that you enjoyed the food offering that we make fresh in-house every day. We are looking forward to welcoming you back!
par un voyageur
Publié le 16 oct. 2024 sur Expedia
What a great place. The staff were great ,Tobie was fantastic (thank you for strawberries) the food was very good Very historic thank you for making our stay the best
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Guest Services Team, Gestion de l’hôtel
Thank you so much for your kind words! We’re thrilled to hear that you had such a wonderful experience with us. Tobie will be especially happy to know she made a positive impact on your stay (and we're glad you enjoyed the strawberries!).
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Guest Services Team, Gestion de l’hôtel
Thank you for your review! We are looking forward to seeing you again!
par un voyageur
Publié le 13 oct. 2024 sur Expedia
I had booked the room for my friend & I, because we were staying in Newport for one night, to watch her daughter’s college field hockey game vs. Salve Regina the next day. Unfortunately, the night before, she called sobbing to tell me that her elderly mother had taken a serious turn for the worse. She was most likely not going to make it through the weekend. They were bringing in hospice & she would not be leaving her side.
After comforting her & offering to do whatever I could to help, I immediately canceled my airline ticket (got the credit for future travel), cancelled our dinner reservation, and then reached out to Expedia, to see if there was anything I could do to get the thousand dollars back on the room that I had booked. Expedia reached out to the hotel and explained the situation, but the hotel was unwilling to give me any kind of refund. I just felt like, it so rarely happens that people have an emergency like this…and I felt that the hotel could have, at the very MINIMUM, refunded a portion of the charges??? Or perhaps they could’ve reached out to me, so that we could’ve talked, and they could’ve understood that this was a REAL family emergency, etc. etc.? Anyway, I just felt like it was very insensitive not to consider the circumstances of the situation.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Guest Services Team, Gestion de l’hôtel
Dear Trudy,Thank you for reaching out and sharing the details of your situation. I truly sympathize with the difficult circumstances you and your friend have faced.Regarding your booking, since it was made through Expedia, any decision regarding a refund or compensation would need to come from Expedia, as they manage the booking and payment process. If they choose to offer a refund or credit, they will be the ones to process it.Please feel free to reach out to them again to discuss the matter further, and we will, of course, cooperate with them as needed.Wishing you and your friend all the best during this challenging time.
par un voyageur de West Palm Beach
Publié le 12 oct. 2024 sur Expedia
Wouldn’t stay anywhere else on our visit. Amazing fresh cooked breakfast great afternoon tea beautiful property walking distance to all the action yet quiet
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Guest Services Team, Gestion de l’hôtel
Dear Marion,Thank you so much for your kind words! We can’t wait to welcome you back on your next visit to Newport!
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Generally a good experience.
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Guest Services Team, Gestion de l’hôtel
Thank you for your review! We are looking forward to seeing you again!
par un voyageur
Publié le 2 oct. 2024 sur Expedia
The staff here are the real draw. They are perhaps the most friendly staff I’ve ever encountered at any lodging anywhere. The food was incredible. The grounds and house are amazing. I don’t usually gush in reviews, but this place lived up to the hype. If I come to Newport again, I’m staying here.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Guest Services Team, Gestion de l’hôtel
Dear Nathanael,We’re so glad to hear that our staff made such a positive impression! It’s wonderful to know that you enjoyed the food, the property, and your overall experience with us. We can’t wait to welcome you back to Newport!
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Wonderful Inn! Would highly recommend!
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Guest Services Team, Gestion de l’hôtel
Thank you, Alaina, for the kind words! We can’t wait to welcome you back to Newport!
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Guest Services Team, Gestion de l’hôtel
Thank you for your review! We are looking forward to seeing you again!
