Note fondée sur 728 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,6 Service et personnel
3,0 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Nuit
Publié le 3 juill. 2022 sur HotelsSitué au bord de l'I5 et de la voie ferrée , le bruit est permanent et la chambre n'est pas isolée . Impossible de faire une nuit complète . Sinon il y a un très bon restaurant sur le même parking , idéal pour le dîner et le petit-déjeuner .
Commentaires de Gestion de l’hôtel
11 juill. 2022 par jan, Gestion de l’hôtel
Salut, Didier! Nous sommes désolés de savoir que votre expérience avec nous n'a pas été agréable. Nous allons travailler sur vos commentaires pour vous offrir la meilleure expérience possible la prochaine fois. Salutations, Jane !
par un voyageur
Publié le 4 août 2013 sur Hotels
par un voyageur
Publié le 20 oct. 2024 sur Expedia
Staff was really nice. The front desk person had our room keys all ready before we got there so just signed a form and we were on our way, it was seamless. The room has a musty smell but beds were comfortable. The bathroom fan knob was missing but luckily Fred Meyer is right across the street where we could buy pliers. The room was muggy and the window didn't have a screen but we felt safe in our room.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for sharing your feedback with us. We're glad to hear that our staff was really nice and that the check-in process was seamless for you. However, we apologize for the inconveniences you faced regarding the musty smell in the room and the missing bathroom fan knob. Your observations have been duly noted, and we will strive to rectify these issues promptly. If you need any further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
par un voyageur
Publié le 19 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to share your feedback. We apologize for any inconvenience you may have experienced during your stay. Our team always strives to provide a positive and comfortable experience for our guests, and we appreciate your valuable input.
We would love to learn more about your specific concerns so that we can address them appropriately. Please reach out to us at guestsupport.na@oyorooms.com and our team will be happy to assist you further.
Best regards,
Team OYO
par un voyageur
Do Not Stay
Publié le 16 oct. 2024 sur HotelsThe hotel room I was offered was in poor condition. The walls, floors, bed, bathroom, and flimsy front door all need renovations. I ended up leaving after a few minutes and went to another hotel.
Hotels.com attempted to resolve the issue but made no progress. I received no refund, not even a partial refund for my two-night stay.
I'm rethinking my consumer relationship with Hotels.com becuase they do business with this substandard hotel.
Commentaires de Gestion de l’hôtel
6 nov. 2024 par Lisa, Gestion de l’hôtel
Hi, James! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Lisa
par un voyageur
Publié le 12 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to share your feedback with us. We appreciate your kind words and are glad to hear that you had a pleasant experience with us. Our team is here to ensure that you have a comfortable and enjoyable stay. Should you require any further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com. We look forward to welcoming you back soon!
Warm Regards,
Team OYO
par un voyageur
Publié le 6 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to share your feedback. We apologize for any inconvenience you may have experienced during your recent stay. Our team strives to provide a comfortable and hassle-free experience for all our guests. If there's anything specific that you would like to highlight, please feel free to reach out to our team at guestsupport.na@oyorooms.com. We value your feedback and look forward to an opportunity to make it right.
Warm Regards,
Team OYO
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for your review. We apologize if our service did not meet your expectations. We appreciate your feedback and will strive to improve. If you require further assistance, please reach out to us at guestsupport.na@oyorooms.com.
Team OYO
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for sharing your feedback. We apologize for any inconvenience you may have faced during your stay. We appreciate your suggestions and will definitely take them into consideration. If there's anything else we can assist you with, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Best Regards,
Team OYO
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for your valuable feedback. We apologize for any inconvenience caused during your stay. Our team is dedicated to providing the best possible experience to all our guests, and we have taken note of your concerns.
We appreciate your feedback regarding the cleanliness of the room. We understand how important a clean and comfortable environment is for a pleasant stay, and we assure you that we will address this issue with our staff to ensure improved standards.
In regards to the issue with the hot water, we apologize for the inconvenience caused. We have noted your feedback and will work towards resolving this matter promptly.
Should you require any further assistance or have any other concerns, please do not hesitate to reach out to us at guestsupport.na@oyorooms.com. Our team is always here to assist you and make your stay as comfortable as possible.
We look forward to welcoming you back for a much-improved experience.
Warm Regards,
Team OYO
