Note fondée sur 1 400 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,9 Service et personnel
3,7 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 juin 2024 par Tim, Gestion de l’hôtel
Hi, Charles! Thank you for your rating and your valuable input. We have explained this to our related team in order to ensure a relaxed and enjoyable stay in the future. Regards, Tim
par un voyageur
Publié le 19 sept. 2022 sur Expedia
par un voyageur
Publié le 23 sept. 2024 sur Hotels
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Bed was very comfortable. Pillow was nice and soft, but too large.
Tv took two controls to get channels.
Was a good place to stay for the price.
Staff were very good.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
The pictures show right on the beach it is not you will have to drive. The pool is nice but walking out there at 9 wet from swimming was not. The rooms were clean. Breakfast was very limited
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for choosing OYO Rooms for your recent stay. We appreciate your valuable feedback.
We apologize for any inconvenience caused due to the discrepancy between the pictures and the location. We always strive to provide accurate information on our listings.
We are glad to hear that you found the rooms clean and enjoyed the pool. Your satisfaction is our priority. We have taken note of your feedback regarding the inconvenience of walking to the pool after swimming and will work towards improving this aspect.
Regarding the breakfast, we apologize if the options provided were not up to your expectations. We will definitely take your feedback into consideration to enhance the breakfast experience for our guests.
If there is anything else we can assist you with or if you have any further concerns, please feel free to reach out to us at guestsupport.na@oyorooms.com. Our team will be happy to help you.
Thank you for your feedback, and we hope to host you again soon for a more enjoyable experience.
Warm regards,
Team OYO
par un voyageur
Publié le 21 sept. 2024 sur Expedia
My Canadian friend saw 158 cd . I paid 188 American dollars. We looked on same day. That’s just rude. We were supposed to have a partial ocean view and our only view was parked cars. Ugly. Beds good. Disappointing tho.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. We understand your disappointment regarding the partial ocean view and the difference in pricing. Please be assured that we value your feedback and will use it to improve our services. If you need any further assistance, please feel free to contact us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
par un voyageur
A nice place to stay with your dog!
Publié le 20 sept. 2024 sur HotelsThe place smelled good, for a dog friendly. It is carpet floors, but CLEAN. Happy with that. The staff is friendly and accommodating, but you have to ask. We forgot to ask for more towels, wash cloths. 2 nights. We survived, but they give the bare minimum. So ask right away for more, if you need more. The pool room is across the parking lot, so in the rain you have to walk to get there. The hot sauna doesn't work. The pool and hot tub were checked by staff (we saw them do it both days! A plus), and the hot tub was at least 101 degrees, so good temp. Overall, the stay was good. Rooms clean and ocean view for us.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for your kind review! We're glad to hear that you and your dog had a pleasant stay with us. It's great to know that our carpet floors were clean and that the place smelled good, considering it is a dog-friendly hotel. We appreciate your compliments about our friendly and accommodating staff.
We apologize if there was any oversight regarding the towels and washcloths. We kindly request guests to inform our staff about any additional requirements so that we can ensure a comfortable stay. Your feedback will be shared with the team to improve our service.
Regarding the pool room, we understand that it can be inconvenient to walk across the parking lot in the rain. We apologize for any inconvenience caused. We'll take note of your feedback regarding the sauna and ensure that it is addressed.
It's wonderful to know that you enjoyed the clean rooms and ocean view. We strive to provide a memorable experience for our guests, and your satisfaction is our top priority.
If there's anything else we can assist you with, please feel free to reach out to us at guestsupport.na@oyorooms.com. We look forward to welcoming you and your furry friend back for another great stay!
Warm regards,
Team OYO
par un voyageur
Publié le 20 sept. 2024 sur Expedia
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for sharing your thoughts with us. We appreciate your feedback and value your opinion. We apologize for any inconvenience you may have experienced during your stay. Our team is dedicated to ensuring a comfortable and pleasant experience for all our guests.
If you need any further assistance or have any additional concerns, please feel free to reach out to us at guestsupport.na@oyorooms.com. We are here to help!
Best regards,
Team OYO
par un voyageur
Publié le 19 sept. 2024 sur Hotels
Great stay and great staff. Only thing that was sad about was no sauna it is currently broken. And the ocean view was more like another building/ rusty van and people sleeping in cars behind the building so little to no privacy when looking out the windows. Breakfast was also pretty good.
