Note fondée sur 685 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
4,2 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 oct. 2024 sur Expedia
We were checking in at 2 am and were greeted by a mouse at the front door. Our room was on a third floor with no elevator. The hallway rugs have gross stains and are frayed. Noise in hallway all night. TV doesn’t work. Otherwise great.
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Charlotte Edmonds, Front Office Supervisor, Gestion de l’hôtel
Hi David, thank you for your feedback as we take every concern and issue as an opportunity to improve. We do apologize for the inconvenience of the overall condition of the hotel may have cause you during your stay with us. We would love the opportunity to welcome you back in the future during your next visit to Newport to improve your experience.
par un voyageur
Friendly staff, comfy bed, but dont expect to get
Publié le 14 oct. 2024 sur HotelsReally nice room with a really comfy bed, and the staff were very friendly helpful.
My problem is the how loud the rooms are - dont expect to get much sleep which is sad because the beds are so comfy.
Our room was on the ground floor, the person in the room above above us was walking about constantly (no exaggeration it sounded like an elephant was up there) until midnight and then started doing it again at 5 am - this may seem like a silly thing to complain about but it was so loud that we couldnt sleep.
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Charlotte Edmonds, Front Office Supervisor, Gestion de l’hôtel
Hi Jamie, thank you for your feedback. We really hope that your overall experience with us was enjoyable. We do apologize for the inconvenience that the noise has caused you during your stay. We try our best to make sure every guest is comfortable. We would like the opportunity to welcome you back in the future to get a taste of the true Wayfinder experience.
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Extreme noise travelling between the floors, all doors shut with a loud bang ,noise is hammering on your head, when people are walking upstairs,hot water is only warm! Phone didn't work had to walk to the lobby numerous times for verious problems.Its a shame because the location and the room was very nice!
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Charlotte Edmonds, Front Office Supervisor, Gestion de l’hôtel
Hi Nilufer, thank you for your feedback. We are sorry to hear that your stay did not live up to what we aim to provide our guest. We also apologize for the inconvenience that the noise, hot water, and phone issues may have caused you during your stay with us. We are continuously trying to improve guest experience and your feedback helps with that. We would like the opportunity to welcome you back in the future to improve your experience with us.
par un voyageur
Publié le 13 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Charlotte Edmonds, Front Office Supervisor, Gestion de l’hôtel
Hi Lisa, thank you for the great rating, we hope that you enjoyed your stay with us and we hope to see you again soon.
par un voyageur
Publié le 12 oct. 2024 sur Expedia
Overall good lodging.
Lots of noise from room above us with guests just walking. No microwave and fridge barely chilled. Good price for room.
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Charlotte Edmonds, Front Office Supervisor, Gestion de l’hôtel
Hi Aynn, thank you for the feedback, we hope you enjoyed your stay with us. We do apologize for the inconvenience that the noise may have caused you during your stay. The microwaves are available upon request and the fridge is more of a beverage fridge and unfortunately stays at a certain temperature. We would love the opportunity to welcome you back to experience the true Wayfinder experience.
par un voyageur
Publié le 12 oct. 2024
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Charlotte Edmonds, Front Desk Supervisor, Gestion de l’hôtel
Hi Alfred, thank you for the great rating. We hope that you enjoyed you stay with us, and we look forward to seeing you again in the future.
par un voyageur
Publié le 12 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Charlotte Edmonds, Front Desk Supervisor, Gestion de l’hôtel
Hi Ashley, thank you for the great rating. We hope that you enjoyed your stay with us and look forward to seeing you again on your next trip to Newport.
par un voyageur
Publié le 9 oct. 2024 sur Expedia
stains all over floors and furniture.
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Charlotte Edmonds, Front Desk Supervisor, Gestion de l’hôtel
Hi David, thank you for your feedback, it helps us to address every concern and issue. We are sorry to hear that we did not live up to your expectations. We are consistently working to improve the condition of our property and the overall guest experience. We would love the opportunity to welcome you back as we work to improve on these conditions.
par un voyageur
Publié le 8 oct. 2024 sur Expedia
Easy access to highway.
Decor was unique.
I didn't like you couldn't pay cash for food and they need soft close room doors.
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Charlotte Edmonds, Front Desk Supervisor, Gestion de l’hôtel
Hi Tammy, thank you for your feedback. We are happy to hear that you enjoyed your stay with us. However, we do apologize for the inconvenience of the cashless bar may have caused you we are working on ways to accommodate guests. We would love to welcome you back in the future.
par un voyageur
Publié le 7 oct. 2024 sur Expedia
The property itself was ok. The staff made enjoyable. Shout out to Milton at the front desk!
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Charlotte Edmonds, Front Desk Supervisor, Gestion de l’hôtel
Hi Mary, thank you for your feedback and we are happy to know that you enjoyed your stay with us. Thank you for mentioning our front desk staff, they do work hard to ensure guest satisfaction. We would love to host you again for your next visit to Newport.
