Note fondée sur 918 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 août 2024 sur Hotels
Their for a wedding is well clean respectful staff and clean. Wedding to remember at a great place
Commentaires de Gestion de l’hôtel
26 août 2024 par Guest Services Team, Gestion de l’hôtel
Dear Shanice, Thank you for your recent visit to our hotel and your generous review. We are glad you enjoyed the wedding and our beautiful property. We are committed to offering our guests exceptional service and accommodations, and we appreciate you letting us know we exceeded your expectations. It was a pleasure hosting your visit, and we hope to see you again soon.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton
par un voyageur
Publié le 25 août 2024 sur Expedia
Was in town for a tennis tournament. Property was nicely appointed. Checked in late with Ed, at the front desk. Very nice gentleman. Room was fine but the hotel is adjacent to a highway so road noise can be an issue depending on your room. Ear plugs recommended. Overall a pleasant stay and will be my go-to accommodation the next time I’m in town.
Commentaires de Gestion de l’hôtel
26 août 2024 par Guest Services Team, Gestion de l’hôtel
Dear Thuc, Thank you for your review and your kind comments about Ed. We are lucky to have him as part of our team. We are glad that we were able to meet all of your expectations throughout your stay. However, we regret the noise concerns in your room due to external factors. Please know that for future visits, our front desk is available at any hour to help make you as comfortable as possible. We are grateful for all of your feedback and love knowing that Holiday Inn Newport News - Hampton will be your hotel of choice every time you are in the area.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton
par un voyageur de San Juan
Publié le 24 août 2024
Failed to clean room several times.
Commentaires de Gestion de l’hôtel
25 août 2024 par Guest Services Team , Gestion de l’hôtel
Dear Julian, Thank you for sharing your feedback following your recent stay at our hotel. We apologize for the disappointment you encountered with our housekeeping service. Your feedback is greatly appreciated as it allows us to improve our guest experience. We will address these concerns appropriately and sincerely regret any inconvenience you experienced. We hope to have the opportunity to welcome you back and provide you with an exceptional stay that truly reflects the quality of service we always strive to deliver.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton
par un voyageur
The Worst
Publié le 24 août 2024 sur HotelsHouse keeping didn’t show, I had to ask for it at front desk. Clerk was rude. I brought my bags of garbage down and left it by the front desk. Didn’t change bed linens or clean. They just dropped a couple towels. Service was terrible.
Commentaires de Gestion de l’hôtel
25 août 2024 par Guest Services Team, Gestion de l’hôtel
Dear Jason, Thank you for reviewing our hotel. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. We extend our sincerest apologies for the issues you encountered with our housekeeping service. Your feedback is invaluable as we are committed to providing the best experience for our guests. We take your feedback seriously and will address this issue with our housekeeping team. Your satisfaction is our top priority; therefore, we hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton
par un voyageur
Publié le 20 août 2024 sur Expedia
The staff are excellent, friendly, helpful
Commentaires de Gestion de l’hôtel
21 août 2024 par Guest Services Team, Gestion de l’hôtel
Dear Jason, Thank you for posting such kind comments about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Holiday Inn Newport News - Hampton. We hope to welcome you again soon.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton
par un voyageur
Publié le 19 août 2024 sur Expedia
room was very clean and comfortable. The room darkening drapes were great. Loved the pillows!!
Becky and Cole at the front desk went out of their way to help me resolve problems. Housekeeping was wonderful. Pool was comfortably warm.I felt very secure. It was a wonderful hotel!!!!!
Commentaires de Gestion de l’hôtel
19 août 2024 par Guest Services Team, Gestion de l’hôtel
Dear karen, Thank you for sharing your experience with fellow travelers. We are delighted that our service and accommodations exceeded your expectations and glad you were able to take advantage of our indoor pool. We appreciate you sharing your gracious comments about the outstanding service you received from Becky and Cole. They have a great passion for providing exceptional hospitality, so we are pleased to share your wonderful feedback with them. Thank you for choosing Holiday Inn Newport News - Hampton; we look forward to accommodating you again soon.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton
par un voyageur
Publié le 19 août 2024 sur Expedia
Good restaurant nearby — Angelo’s Pancakes and Steak
Commentaires de Gestion de l’hôtel
19 août 2024 par Guest Services Team, Gestion de l’hôtel
Dear Cameron, Thank you for staying at Holiday Inn Newport News - Hampton. We were delighted to read how much you enjoyed your visit to Newport News and that you appreciated having several restaurant options within walking distance. It was a true pleasure to have you as our guest, and we hope to see you again soon!Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Guest Services Team, Gestion de l’hôtel
Dear Krista, Thanks for the outstanding rating! We are delighted your time at Holiday Inn Newport News - Hampton was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par Guest Services Team, Gestion de l’hôtel
Dear Michael, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Holiday Inn Newport News - Hampton and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton
par un voyageur
Publié le 16 août 2024 sur Expedia
Short distance to the shopping center. Missing the complementary breakfast every morning
Commentaires de Gestion de l’hôtel
17 août 2024 par Guest Services Team, Gestion de l’hôtel
Dear ROSA, Thank you for reviewing your stay. We are happy your overall experience was pleasant and that you loved our location close to the shopping center. However, we are sorry we missed meeting some of your expectations. We have different room packages, and some of them include breakfast, so on your next visit, we recommend you choose the one that best meets your needs. Thank you again for all of your great feedback. We look forward to your next stay! Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton
