Note fondée sur 894 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,9 Service et personnel
3,8 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 mai 2024
par un voyageur
Publié le 31 mars 2024 sur Expedia
This place had roaches bad i had to complain about the tv i had to turn it off every 15 minutes to reset it and the staff never came to fix it holes in the wall and it wasn't clean
Commentaires de Gestion de l’hôtel
2 avr. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Newport News, Fred. I am sorry that your experience did not meet your expectations. You stated that the listed pests and your issue with the TV, along with the other highlighted issues hindered your stay. Any issue related to pest alerts is quickly addressed through the Pest Control company that we work with, as is standard in the industry. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 27 mars 2024 sur Expedia
The staff was super friendly and helpful. Thanks!
Commentaires de Gestion de l’hôtel
28 mars 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking the time to write about experience at the RED ROOF INN & SUITES NEWPORT NEWS. Justin, I am happy to read your comments about our super friendly and helpful staff. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Justin, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 24 mars 2024 sur Hotels
3rd time staying at this hotel.
Convenient to fort eustis base.
Booked 3 separate rooms this time
All 3 could have been cleaner.
Floors were clean but not mopped
Mini fridges broke or missing parts
1 room didnt have a microwave when it should have
1 room no trash can.
Beds are hard, sqeaky and uncomfortable in every room so far.
View out of 1 rooms Window was all trash behind the hotel on the ground.
Only 1 outdoor table for all buildings.
Other guest were loud and inconsiderate
Commentaires de Gestion de l’hôtel
25 mars 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Newport News. Though it is nice to see that you found our location to be convenient, I am sorry that your experience did not meet your expectations. You indicated that the cleanliness of the rooms you booked were not up to standard, that the beds comfortability was not to your liking, you found there to be no garbage can and that some amenities were missing, etc. This is not an experience our guests usually have with us, and we appreciate you making us aware of this is in your review.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will consider giving us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 22 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 mars 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear Freddie,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Newport News and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 22 mars 2024 sur Expedia
It's big and spacious but I'm being charged for a room that's not a sweet and the room I'm in the back window has broken glass in it so only one doing the whole room
Commentaires de Gestion de l’hôtel
23 mars 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear Christina,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Newport News. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about our big and spacious room. You indicated that you were unsatisfied with broken glass in window. To uphold our company's high standard your encounter will be shared with management. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay.Sincerely,ChirellRediResponse Specialist
par un voyageur
Publié le 11 mars 2024 sur Expedia
I liked everything in the room.
Commentaires de Gestion de l’hôtel
12 mars 2024 par Red Roof Management, Gestion de l’hôtel
Hello Aspen, Thank you for being a guest here at our Red Roof Inn & Suites Newport News. We are elated to know that you had a good stay with us due to the room meeting your expectations. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 19 févr. 2024 sur Expedia
It was clean !!! They remodeled it !!!! Security doors work at entrance .. the shower was like a severe thunderstorm i loved it it was clean!!!!!!😭😭😭😭😭😭
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Lena,Thank you for being a guest here at our Red Roof Inn & Suites Newport News. We are happy to have been able to provide you with a clean, remodeled room with a great shower. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management
par un voyageur
Publié le 15 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Christopher,I sincerely apologize that your stay at our Red Roof Inn & Suites Newport News didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management
par un voyageur
Publié le 10 févr. 2024 sur Hotels
Horrible blood stains on the floors roaches unknown human hair in the beds and sinks and toilets microwave smelled like lysol.
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Joe,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Newport News. You've indicated that your impression of our Red Roof Inn fell short of your expectations due. Issues you've mentioned with the cleanliness of the room not being up to standard, there being stains on the sheets and there being bugs in the room are unsettling to hear as we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. This is not the standard that Red Roof upholds for our hotel. Your concerns will be escalated in order to have them addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will have a better stay in our future travels.Very truly yours,Red Roof Management
