Note fondée sur 97 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,7 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 sept. 2024 sur Expedia
This is a lovely boutique hotel with very welcoming pleasant and helpful staff, and has lovely decor and atmosphere. It's in a great location, minutes from the teain station, and across from the beautiful sandy beach and bluffs.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for sharing your lovely review about our boutique hotel. We are glad to hear that you found our staff to be welcoming, pleasant, and helpful. It's great to know that you also liked the decor and atmosphere of the hotel. We take pride in our prime location, situated just minutes away from the train station and offering beautiful views of the sandy beach and bluffs.
If you need any further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com. Our team will be more than happy to assist you.
Warm regards,
Team OYO
par un voyageur
Publié le 20 sept. 2024 sur Hotels
par un voyageur
Publié le 20 sept. 2024 sur Expedia
The hotel is very quiet and clean. Very good situated with short walks to the beaches and shops and restaurants.Staff is friendly. During summer season the hotel probably has a problem with parking, because there are only 9 I think parking spaces, but I recommend this hotel very much.
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to share your review. We appreciate your feedback as it helps us in improving our services.
We apologize for any inconvenience you may have faced during your stay. Our team is dedicated to providing a comfortable and pleasant experience for all our guests. We have noted your concerns and will take the necessary steps to address them.
If you require any further assistance or have any specific queries, please feel free to contact us at guestsupport.na@oyorooms.com. Our team will be more than happy to assist you.
Warm regards,
Team OYO
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Clean hotel, liked the location too.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for your kind words! We are delighted to hear that you found our hotel clean and loved the location. Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. If there is anything else we can assist you with, please feel free to reach out to us at guestsupport.na@oyorooms.com. We look forward to welcoming you back for another great stay!
Warm regards,
Team OYO
par un voyageur
Publié le 15 sept. 2024 sur Hotels
The stairs and corridor carpet was worn and dirty,
The room was a single with a double bed.
bedside table one side of bed, the other side had tea and coffee staines. single wardrobe, no drawers and nowhere to put your suitcases. we got an alarm call every morning 6am with the crashing of bottles. sink was clogged up with hair.we ask for another room but the hotel was fully booked. the only good points was the staff who were amazing.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused during your stay. We understand that the condition of the stairs, corridor carpet, and the room did not meet your expectations.
We have shared your concerns about the worn and dirty carpet, tea and coffee stains, lack of storage space, clogged sink, and the disturbance caused by the alarm call with our team. Rest assured, we will address these issues to ensure a better experience for our guests in the future.
We truly appreciate your kind words about our amazing staff. Our team takes pride in providing excellent service to our guests.
If there is anything else we can assist you with, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm Regards,
Team OYO
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay with us. Please be assured that we take your feedback seriously and will address the issues mentioned. Our team is continuously working to provide the best possible experience to our guests. If you have any further concerns, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
par un voyageur
Publié le 4 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Dewi, Gestion de l’hôtel
That is great to hear, Robert! Thank you for joining our family and we will always aim to live up to your standards. Regards, Dewi
par un voyageur
A great stay
Publié le 3 sept. 2024 sur HotelsEnjoyed my stay and was comfortable. I was disappointed about the car park fees. But a pleasant stay and more important mostly to me is cleanliness
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Barbara, Gestion de l’hôtel
Thank you for rating us with such awesome words, Robert! We will strive to keep up with your expectations every time. Regards, Barbara
par un voyageur
Publié le 3 sept. 2024 sur Hotels
A great welcome from the guy on reception. The car park slot allocated was not big enough for the car so we parked at the rear of the hotel which is rather a depressing area full of concrete blocks, old mattresses etc. not a good impression, The room was as described. Very clean with nice white towels and toiletries and tea/coffee provided. Downside - the room is boiling hot. Avoid room 19, I believe it is above the laundry room. Breakfast was good with a great selection.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Barbara, Gestion de l’hôtel
Hi,Beverley! We are pleased to know you had an awesome stay with us. Your precious words of appreciation meant a lot to us, hope to serve even better soon. Regards, Barbara
