Avis GREAT AUTUMN/WINTER DEALS for 2022!! Fantastic Location! Newquay, Cornwall

Thank you for your review. Delighted you enjoyed your stay.

Dear Sam, Thank you for your kind and detailed review. I would most certainly welcome you for any future stays and wish you the very best for the future.

Thank you Diane. Delighted you enjoyed your stay and hope to see you again.

Delighted you enjoyed your stay and thank you!!

Many thanks for choosing to stay in one of our lodges and your kind review.

Dear Mr Purushothaman, It is disappointing to receive such a negative feedback after the numerous communications via phone and email were exchanged at all hours to entertain your complaints and requests even before your holiday started. However, I am happy to address the issues you raise in turn: 1/. It is made clear on our adverts that you may be in a property which operates on Economy 7 Night Storage heaters. Furthermore, the pre-arrival email sent to you explained the operation of the heating and hot water system to obtain maximum benefit/comfort for your stay. 2/. This being a rural location, there is no gas on site. All appliances run on electric and electric cookers do need some getting used to especially for those used to gas. That said, most people are aware of this and happily make the necessary adjustments. 3/. I will ascertain this with the site changeover team but if you had contacted me on my personal mobile number during your stay I would have happily resolved this for you. 4/. It is explicitly stated in our adverts that free WiFi is only available in the Main Reception area and not in each lodge. 5/. Strangely, as early as the day of departure on 4th April you demanded return of your Security Deposit. As an exception, I made an early request for HomeAway to make a full refund of your Security Deposit. This normally takes upto 2 weeks. Indeed, after further complaints from you, I investigated and confirmed on 6th April that your SD had been actioned by HA and believed that would suffice. After further emails from you I found and emailed you a statement copy from HomeAway on 9th April confirming that the payment had been made. 6/. All the beds/mattresses/headboards have been replaced with brand new in March 2018 for the enjoyment and well being of our guests. In fact your group were the first to use these beds so it is alarming that you should have had any bad experiences. Please let me know specifically which bed you refer to and I will get it inspected and replaced as a matter of urgency. It's a great pity you didn't think to contact me during your stay so I could have actioned this appropriately and avoided your discomfort. I am pleased your stay is complete and wish you well. We make every reasonable effort and financial investment to ensure the enjoyment of our holiday lodges by all our guests, hence the normal 4* and 5* ratings they award us and we will continue to do so.