Note fondée sur 236 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,6 Service et personnel
3,5 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Staff were rude and bed was horrible was like sleeping on a rock.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Manager, Gestion de l’hôtel
Hello Leslie, We regret to hear about your experience and apologize for any inconvenience caused. Your feedback is valuable and will be shared with our team for improvement. Thank you for bringing this matter to our attention.
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Looked sketchy at first but ended up being fine. Beds were clean and comfortable, water was hot, TV worked and breakfast was good. That’s all we needed!!
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Manager, Gestion de l’hôtel
Dear Guest,We are pleased to hear that you found our hotel to meet your needs during your stay. Our team works hard to ensure a comfortable experience for all our guests. We appreciate your feedback and hope to welcome you back in the future.
par un voyageur
Publié le 6 sept. 2024 sur Hotels
We enjoyed our stay. I am just a person who likes to be able to see my vehicle and having to park on the back when my room was in the front was the only thing I didn’t like
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback! We’re glad to hear you enjoyed your stay. We understand your preference for parking visibility and will take your comments into consideration for future improvements. We hope to welcome you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 5 sept. 2024 sur Expedia
The room was filthy...dirty counters (spilled makeup and sticky cup/glass rongs), dirty mirror, their notepad was even dirty. It appeared something was spilled on it? The television didn't work and the lamp quit working after i plugged in my phone charger. The room smelled like stale cigarette smoke, even though they had numerous no smoking signs. Staff was very nice, though. To be fair, I didn’t contact the front desk about these issues due to checking in late. I only stayed one night.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Manager, Gestion de l’hôtel
Hello Ruth,Thank you for sharing your feedback with us. We apologize for the cleanliness issues you experienced during your stay. Our team works hard to maintain high standards, and your comments will be shared for improvement. We appreciate your kind words about our staff. For any future concerns, we encourage guests to reach out to the front desk promptly for assistance. We hope to have the opportunity to better serve you in the future.
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Upon entering the room we stayed in I noticed a 2" gap under every room door. This is a fire hazard
and lights your room up at night and also gives you no privacy at all. Took my daughter to the pool to swim only to find out we were swimming in hair and human feces. Totally disgusting! Water didn't smell like chlorine at all. Went to go to bed and my daughter told me to come smell her bed, so I went over and smelled it. It was still soaking wet with urine. The bed linen and the mattress. Went up front and complained. So was moved to another room. He said this happens all the time? I think? He could barely speak any English or understand it. Told them I wanted a refund on my stay and got nothing. Do Not Stay Here. Grab bars were barely hanging on the wall by toilet. Cobwebs in every corner. Room chair looked like someone threw up on it and left it to dry.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Manager, Gestion de l’hôtel
Hello John, Thank you for sharing your feedback with us. We take all guest concerns seriously and apologize for any inconvenience you faced during your stay. Your comments will be passed on to the appropriate departments for further review and improvement. We strive to ensure a comfortable and enjoyable experience for all our guests. If you have any further concerns, please feel free to reach out to our management team for assistance and resolution.
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Colleen,Thank you so much for sharing your recent stay with us and for giving 8 out of 10. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Manager, Gestion de l’hôtel
Hello Randy,We are overjoyed to hear that you had an exceptional experience during your stay with us! We look forward to welcoming you back soon for another fantastic stay.
par un voyageur
Publié le 28 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear David,Thank you so much for sharing your recent stay with us and for giving 8 out of 10. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager
par un voyageur de Loveland
Publié le 24 août 2024 sur Expedia
Beds comfortable, room adequate. Sketchy tub cleanliness. Breakfast was not as expected. Circles of egg-like substance and sausage shaped pink meat was not tried. Toast and peanut butter was ok.
Commentaires de Gestion de l’hôtel
27 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Gloria,Thank you for your feedback. We’re glad to hear you found the beds comfortable and the room adequate. However, we apologize for the issues with the tub cleanliness and the breakfast not meeting your expectations. We take these concerns seriously and will address them with our team to improve our offerings. We appreciate your comments and hope to provide a better experience on your next visit.Sincerely, Hotel Manager
par un voyageur
Publié le 18 août 2024 sur Expedia
Quiet clean and easy to get too
Commentaires de Gestion de l’hôtel
18 août 2024 par Manager, Gestion de l’hôtel
Hello Ericia,We are delighted to hear that you found our hotel to be quiet, clean, and conveniently located. Your feedback is valuable to us, and we appreciate your positive comments about your experience with us. We strive to provide a comfortable stay for all our guests and are pleased that you enjoyed your time with us.
