Note fondée sur 22 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 janv. 2024 sur Expedia
par un voyageur de france
No service
Publié le 25 sept. 2017 sur Expedia
Pour : No interest
Contre : To propose game driving!
Emplacement : Far for nothing, nothing around.
Viewpoint from the road is far better
No game drive scheduled by the lodge, expensive for nothing
par un voyageur
Publié le 19 juill. 2024 sur Expedia
Excellent lodge with great food and service and beautiful interiors and extreriors… with stunning views of the Crater
par un voyageur
Publié le 27 juin 2024 sur Expedia
This was my second stay in less than a year at Ngorongoro Serena Safari Lodge. It was a delight to see Shiela again, who provided a very warm welcome to our group. Upon seeing me, Shiela immediately asked me why I had not sent a message to the lodge to alert staff that that I was coming back again.
During dinner, we once again enjoyed the all-singing, joyous birthday celebrations the staff perform as they approached people on other tables who were celebrating birthdays.
Considering no one in our group was celebrating any special occasion, imagine our surprise when the staff presented us with a cake while serenading us with a song. Once the celebratory song was over, staff explained it was a 'welcome back' cake - which had been organised by Shiela and was greatly appreciated.
It is this type of personal touch that makes our stay at Ngorongoro Serena memorable long after we have returned home,
We were lucky to get clear skies on our second morning at the lodge - and hence enjoyed a magnificent sunrise from our balcony.
We would like to than Shiela and all the other staff at Ngorongoro Serena Safari Lodge for taking such good care of us and for leaving us with such happy memories about our stay and African safari adventure.
par un voyageur
Publié le 1 juin 2024 sur Hotels
par un voyageur
Outstanding view
Publié le 20 janv. 2024 sur HotelsWe had a great time. Excellent stay, truly recommended.
par un voyageur
Publié le 27 nov. 2023 sur Expedia
Stunning view, authentic design, clean, comfortable. Nice dining and entertainment.
par un voyageur
Publié le 21 juill. 2023 sur Expedia
From the moment we arrived, the customer service provided at the reception, in our room and dining area was exceptional.
View from our room was absolutely stunning and I will never forget the incredible sunrise we were lucky to see during both mornings of our stay.
As our party included two senior citizens with mobility issues, check-in staff gave us a room that was as close to the main entrance/dining area as possible. Since the restaurant is located on an upper level and requires climbing up a spiral staircase, Ngorongoro Serena's manager Erick made arrangements for us to sit on a table on the ground-floor level bar. This meant the two senior citizens were spared the challenge of climbing up the stairs.
We really appreciate how Erick, Sheila at reception and all the other staff went out of their way to make our stay so enjoyable and made a number of adjustments within the lodge to ensure my mum and aunt were comfortable.
We also enjoyed the all-singing, all-dancing Serena birthday surprise I was given during dinner, which made it a very unique experience - even if it was two days before my actual birthday!!
Due to the spread of the rooms, Wi-fi in room was not great. But this is to be expected in remote areas and it's a small price to pay for what was otherwise an incredible stay.
Thank you to everyone at Serena Ngorongoro for the personal touch we were given and for making it such a memorable stay.
par un voyageur
Publié le 15 juin 2023 sur Expedia
par un voyageur
Publié le 29 mai 2023 sur Expedia
A really good hotel.
