Note fondée sur 2 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 mai 2023 sur Hotels
Commentaires de Gestion de l’hôtel
4 mai 2023 par Khaing , Gestion de l’hôtel
Thanks for your review
par un voyageur de Durham, NC US
Publié le 29 nov. 2018 sur Expedia
It took them about 45 from the time I arrived to get me checked in to get it done due to the staff being unable to find my booking. Even after that the room wasn't ready and I was told to find something else to do for another half hour. They only run the A/C at certain hours and only run the water heater at others... not really what I was expecting since I paid over $100 a night for this room. The breakfast was included and okay. The view was very nice and the grounds very well maintained. If I was in the area again I would not stay here again.
Commentaires de Gestion de l’hôtel
26 déc. 2018 par Sarah, Gestion de l’hôtel
Hi Lillian, thank you for your feedback. I was disappointed to read that you did not have a pleasant check-in experience and can assure you I will be personally investigating the matter. I know our front office team will do everything in their power to check our guests in as soon as possible however, on the occasion our guests arrive earlier than 2PM, it may require a few phone calls to our housekeeping team to clean the room. I apologize again for the inconvenience.
Best Regards,
Management Teams
