Note fondée sur 392 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 août 2024 sur Hotels
정말 생각보다 너무 시끄러워서 깜짝 놀랐습니다. 해변 바로 밑에 클럽같은게 있는지 음악소리가 끊임없이 들리더군요. 패밀리 아파트먼트 빌렸는데 긴 해변을 보는게 아니라 빈펄섬 정면을 보는 곳이어서 좀 실망했어요. 그리고 조식 레스토랑이 크지 않아서 8시 반쯤 갔더니 자리가 많이 없어서 겨우 앉았어요. 사람은 많고 바로 옆에서 치우고 하는데 정신이 없었어요. 조식 퀄리티도 리뷰에서 본것과는 거리가 좀 있어요. 해변에 위치한 호텔에 가보고 싶어서 두번째 온김에 한번 와봤는데 다음번에 온다면 해변가 호텔은 예약하지 않을거 같아요. 바로 앞 해변을 즐기신다면 모를까 부모님과 와서 수영장도 안 쓴 저로써는 단점이 더 많이 느껴졌습니다. 아파트 내부 카페트도 지저분하고 냉장고도 이게 작동을 하는건가 싶고 티비 채널이 안나와서 사람을 불렀더니 한 사람이 와서 보더니 자기도 잘 모르겠다면서 다시 온다 하더니 안 오더군요. 시내로 걸어서 다니기도 약간 애매한 거리라 위치도 별로 였어요. 기대했었는데 실망하고 왔어요. ㅠ ㅠ
Commentaires de Gestion de l’hôtel
30 août 2024 par NA, Gestion de l’hôtel
Dear Value guest, Thank you for choosing to stay at Vinpearl Beachfront Nha Trang. We are really sorry for the inconveniences that occurred during your stay. Our hotel always tries its best to make sure all guests have a great experience. Furthermore, our hotel appreciates your review as it highlights opportunities where we can improve our services and facilities. We look forward to welcoming you again on your next visit. Best Regards,Pham The Nhan (Mr.) Director of Operations
par un voyageur
Publié le 7 juill. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
9 juill. 2019 par General Manager, Gestion de l’hôtel
Thank you for your rating to our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Kind regards
Hồ Thị Triết Văn| General Manager
par un voyageur
Publié le 23 oct. 2024 sur Hotels
깔끔하고 너무 만족했습니다.
조식도 나쁘지 않고 도심이나 해변 접근성도 훌륭함.
1층에 스타벅스, 옆에는 쇼핑몰이 있으며 방에 간단한 주방이 있어서 아주 편리함.
수영장이 작지만 여유를 즐기기엔 충분함.
시내구경하기엔 아주 좋은 호텔.
타 리조트 비싼 곳에 4박 끝에 여기 1.5박 했는데 여기가 룸 컨디션이 더 좋았습니다.
다음에도 나트랑에 오면 고민없이 이용할 생각입니다.
Commentaires de Gestion de l’hôtel
23 oct. 2024 par NA, Gestion de l’hôtel
Dear Valued Guest,Thank you for your detailed and positive review! We are delighted to hear that you enjoyed the luxurious and convenient location of our hotel.We appreciate your feedback about the service and are glad you found the overall experience worth it. We look forward to welcoming you back for another visit and hope you have a fantastic trip!Best regards, Pham The Nhan (Mr.) Director of Operations
par un voyageur de Garden Grove
Publié le 19 oct. 2024 sur Expedia
There was a lot of loud music very late at night from the night club across the street. I couldn't sleep at all the first night so I did call the front desk and complained. The Service Manager offered us to move to another room with better soundproofing the next day.
Commentaires de Gestion de l’hôtel
19 oct. 2024 par NA, Gestion de l’hôtel
Dear Valued Guest,Thank you for sharing your feedback with us. We are glad to hear that overall, everything was fine during your stay. However, we apologize for the noise from the nearby nightclub, which disrupted your experience.We understand how important a peaceful environment is for our guests, and we're sorry that this affected your stay. We're working on ways to better manage this situation and ensure a more comfortable experience for all our guests.We appreciate your understanding and hope to have the opportunity to welcome you back in the future.Warm regards, Pham The Nhan (Mr.) Director of Operations
par un voyageur de Rutland
Publié le 18 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 oct. 2024 par NA, Gestion de l’hôtel
Dear Valued guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve our services We always want to bring our guest the accommodation, service and interior design which can meet your expectations. We sincerely apologize for the inconvenience that caused your dissatisfaction during your stay If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We look forward to welcoming you again on your next visit. Sincerely, Pham The Nhan (Mr.) Director of Operations
par un voyageur
Publié le 15 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Pham The Nhan _ Director of Operations , Gestion de l’hôtel
Dear Valued Guest, Thank you for choosing to stay at Vinpearl Beachfront Nha Trang. We are delighted to hear that your overall stay met your expectations and we hope that we exceeded them. Once again, we thank you for your review. We look forward to the opportunity of seeing you and your beloved ones in the near future. Sincerely, Pham The Nhan (Mr.) Director of Operations
par un voyageur
Publié le 13 oct. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
13 oct. 2024 par Pham The Nhan (Mr.) Director of Operations, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to write this wonderful review. We are delighted you had an enjoyable stay with us. It is nice to read you particularly enjoyed our food, our facilities and our friendly staffs.We hope to have the opportunity to welcome you back very soon.With our kindest regards from beautiful Vinpearl Beachfront Nha Trang.Warmest regards,Pham The Nhan (Mr.) Director of Operations
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Fantastic place to stay highly recommend
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Pham The Nhan (Mr.) Director of Operations, Gestion de l’hôtel
Dear Valued Guest,Thank you very much for taking the time to write down this wonderful feedback from your stay in Vinpearl Beachfront Nha Trang.We all certainly look forward to welcoming you back to our hotel, hopefully in the very near future.Warmest regards,Pham The Nhan (Mr.) Director of Operations
par un voyageur
Publié le 12 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Pham The Nhan (Mr.) Director of Operations, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to write this wonderful review. We are delighted you had an enjoyable stay with us. It is nice to read you particularly enjoyed our food, our facilities and our friendly staffs.We hope to have the opportunity to welcome you back very soon.With our kindest regards from beautiful Vinpearl Beachfront Nha Trang.Warmest regards,Pham The Nhan (Mr.) Director of Operations
par un voyageur
Publié le 11 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Pham The Nhan (Mr.) Director of Operations, Gestion de l’hôtel
Dear Valued Guest,Thank you very much for taking the time to write down this wonderful feedback from your stay in Vinpearl Beachfront Nha Trang.We all certainly look forward to welcoming you back to our hotel, hopefully in the very near future.Warmest regards,Pham The Nhan (Mr.) Director of Operations
