Note fondée sur 475 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Quebc City
Publié le 28 août 2023 sur Expedia
The villa was large and well maintained.
The breakfast buffet is very good.
An international à la carte restaurant would have been appreciated, but there was only an asian à la carte restaurant. The other restaurant only served a buffet.
Only 2 restaurants were open during our stay instead of 4.
Commentaires de Gestion de l’hôtel
29 août 2023 par Saurabh Bakshi - General Manager, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to write this wonderful review. We are delighted you had an enjoyable stay with us. It is nice to read you particularly enjoyed our food, our facilities and our friendly staffs.We hope to have the opportunity to welcome you back very soon.With our kindest regards from beautiful Vinpearl Resort Nha TrangRegards,Saurabh Bakshi - General Manager
par un voyageur de Vaureal
Très bel endroit, personnel très accueillant.
Publié le 14 août 2018 sur ExpediaPlage propre et agréable, service de plage impeccable, personnel très attentionné et souriant, endroit reposant.
Un GM peu souriant et peu aimable qui devait prendre exemple sur ses employés.
par un voyageur
facilités
Publié le 4 mai 2018 sur Hotelsprise en charge par les hotels au départ des speed boats de nha trang. traversée gratuite. voiturettes à l arrivée vous deposent à l hotel.
super piscine, buffet excellent.
clim réglée à 24 minimum dans la chambre
par Julien de France
séjour vinpearl
Publié le 16 juill. 2016 sur HotelsSéjour parfait pour détente en famille. Nous avons particulièrement apprécié le dévouement du personnel et la propreté du site.
Un bémol cependant: les nuisances sonores dues aux travaux.
par jean-philippe
superbe hotel
Publié le 29 nov. 2015 sur Hotelsséjour très agréable , je recommande cette hôtel à toutes personnes qui souhaitent séjourner à Nha trang
Recommandé
pour Tout le mondepar France de Buxerolles
Restaurants
Publié le 29 avr. 2014 sur ExpediaTrop petit pour batiment 7
C est 1 ère fois nous hatitons ce bâtiment sur 4 fois
Nous devions retourner restaurant bâtiment 8
par un voyageur de paris
vinpearl
Publié le 25 déc. 2010 sur Hotelsséjour du 15 au 20 décembre. avec enfants de 3 ans et 8 ans? une de nos filles malade a été vue par le doc de l'hôtel ! personnel trés attentionnés ! des gens sur qui on peut compter et demander des services sans qu'ils rechignent ! ils ont pris en charge la perte de mes bagages de l'aéroport et je les en remercie ! mois de décembre avec un temps qui n'a pas permis de profiter su aparc aquatoque !dommage ! les enfants ont adorés la salle de jeux vidéos, le waterworld, le kid's club du resort !
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Finding the place was a disaster. If only they answer their phones at reception, it may have helped.
Every time I ordered a meal or drink I was declined and forced to walk up to reception who couldn’t understand a word I was saying in English. The place is full of cameras which scan your face even to sit down at dinner. Kind of like being in Brave New World story by Mr Huxley!
Aside from the above, the hotel, its location and pool is amazing and absolutely stunning. The food in buffet was a a 10/10. The bar staff need a personality and some lessons. Nothing worse than sitting down for a quiet mojito and being greeted by a mute 🤐
With a little more personality and professionalism this place would be an easy 5 star. Perhaps take a leaf out of the friendly and charismatic hotels in the Pacific Islands like Fiji.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Christoph Dueker - General Manager, Gestion de l’hôtel
Dear Guests,Greetings from Vinpearl Resort Nha Trang!We would like to thank you for taking your time to complete the review of your stay at Vinpearl. We would like to apologize for your unfortunate experience with your stay. Our goal at Vinpearl Resort Nha Trang is to provide a cheerful and relaxing atmosphere while our guests are away from home, unfortunately we were not able to provide this to you during your stay.We hope to have another chance to welcome you back at Vinpearl Resort Nha Trang.Thank you & best regards, Hotel ManagementVinpearl Resort Nha Trang
par un voyageur
Publié le 1 oct. 2024 sur Expedia
The resort is wonderful. We traveled with two children aged 9 and 6, and the facilities are great. Buggy and cable cars are very convenient. Medical centre at the resort was handy. Vin Wonders theme part is excellent. On check in there was an issue with our room, mixed up with a friend, but it was sorted the next day. Only downside is staff don’t speak great English, so the transfer we booked from the resort to the airport never showed and we almost missed our flight. Be sure to get everything in writing where both sides understand - we didn’t get the transfer back in writing, only paid at reception, and there was no record on the morning. Staff did pay for our taxi to the airport (driver was amazing, he got us there on time).
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Christoph Dueker - General Manager, Gestion de l’hôtel
Warmest greetings from Vinpearl Resort Nha Trang and thank you for taking the time to share your feedback with us. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.With our kindest regards from beautiful Vinpearl Resort Nha Trang.Thank you & best regards, Christoph Dueker - General Manager
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Average, I’d say the staffs would need a bit more training.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Christoph Dueker - General Manager, Gestion de l’hôtel
Dear Guest,Thank you for choosing to stay with us at Vinpearl Resort Nha Trang and we thank you for taking time to write this review. The difference of your review compared with the majority of others is notable, and I would like to tell you that we continue to ensure our staff receive dynamic training on guest services.Thank you & best regards, Hotel ManagementVinpearl Resort Nha Trang
