Avis Anchor Motel

Thank You !

Thank you, Charmaine, for your feedback. We are sorry to hear that your stay did not meet your expectations. However, we noticed that you did not report any issues during your stay. As mentioned before, the water outage was due to an unexpected main line break, which we worked quickly to resolve within 30 minutes. The water pressure returned to normal immediately after.Regarding the room temperature, each room is equipped with a brand-new PTAC heating and air conditioning unit. We're sorry if there was any difficulty in adjusting it to your comfort; however, if you had asked our crew, we would have been happy to assist you in setting the temperature. We also have designated smoking areas outside to ensure the comfort of all our guests.We apologize if the linens were not up to standard during your stay. This is certainly not the norm, Why you did not report that immediately? You mentioned cobwebs by the river, but we are unsure what you are referring to as we regularly maintain that area and haven’t encountered this issue. However, we will inspect the space again to ensure everything is in proper order.As for the bathroom, it features tented privacy glass and does not have blinds. We believe there may have been some confusion, but we assure you the privacy glass is designed to provide complete privacy.You arrived on the day we had blocked the parking in front of the rooms due to driveway renovations, but parking was still available on the motel property, just not directly in front. Before you check in We did offer you a refund if you wished to leave as no parking in front the rooms but you chose to stay.We paved our parking lot to improve the experience for future guests, and we appreciate your understanding during this necessary upgrade.Since you were unhappy with your experience, for your convenience, we will ensure that you will not be able to book our motel in the future.Thank you for your stay, and we value your input as it helps us make continuous improvements.As a heads-up, Monday Sept 2, 2024, was our last day of the season, and we’ll be reopening in May 2025. We hope to welcome you back next year!Best regards, Merna, Anchor Motel Waterfront Management Team

Dear Terri,Thank you for your wonderful review and for choosing to stay with us at Anchor Motel Waterfront. We're thrilled to hear that you loved the charm of our old motor court motel and found your stay comfortable and clean. Your appreciation of our price and the beautiful river view is truly gratifying.We understand your feedback about the need for updating, and please know that we are constantly working on improvements to enhance our guests' experience while preserving the unique character of our historic property.We look forward to welcoming you back for another enjoyable stay in the future. Thank you once again for your kind words and recommendation.Warm regards,KathyManagement Team Anchor Motel Waterfront

Dear Alice,Thank you for taking the time to leave a review on Hotels.com. We're delighted to hear that you had a quiet and comfortable stay at the Anchor Motel Waterfront in Niagara Falls, NY. It’s wonderful to know that Kathy's hospitality made a positive impression on your visit. We appreciate your kind words about the comfort of our older building and are thrilled to hear that you would consider staying with us again.Looking forward to welcoming you back soon!Best regards, Anchor Motel Waterfront Management

Dear Kristine,Thank you for your review on Expedia. We're glad to hear that you found our location convenient, making it easy to explore both the Falls and Buffalo. It's great that you enjoyed the historical attractions, wine tours, and antique shops in the area.We appreciate your feedback on our rooms and are happy to hear they met your needs. It's also nice to know you made use of our pool and enjoyed local dining options. Thank you for supporting local businesses!We hope to welcome you back to the Anchor Motel Waterfront in the future.Best regards, Anchor Motel Waterfront Management

Dear Shakir,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed our hospitality during your stay at Anchor Motel Waterfront.At Anchor Motel, we strive to provide exceptional service and ensure that every guest feels welcomed and comfortable throughout their stay. Your kind words are greatly appreciated and serve as encouragement for us to continue delivering outstanding experiences.If there's anything more we can do to improve your experience or if you have any suggestions, please feel free to reach out to us directly. We value your input and hope to welcome you back for another enjoyable stay in the future.Warm regards,KathyCustomer Relations

Dear Sharyer,Thank you for your fantastic review on Expedia! We're thrilled to hear that you enjoyed our service and found our team friendly. It's wonderful to know that you consider us the best place to stay.We look forward to welcoming you back to the Anchor Motel Waterfront in the future.Best regards, Anchor Motel Waterfront Management

Dear Linda,Thank you so much for your kind review! We're delighted to hear that you had a comfortable stay and enjoyed our friendly hospitality. It's wonderful to know that your visit brought back cherished memories from your childhood travels. We look forward to welcoming you back to the Anchor Motel Waterfront on your next trip to Niagara Falls.Warm regards, Anchor Motel Waterfront Team

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