Note fondée sur 451 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,5 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 oct. 2016 sur Hotels
par Faouzi de norfolk virginie- usa
bonne surprise
Publié le 12 août 2016 sur Hotelssuper accueil malgres l heure tardive, petit dejeuner convivial, agreable et reposant sejour.
Commentaires de Gestion de l’hôtel
23 sept. 2016 par General Manager, Gestion de l’hôtel
Thank You !
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 sept. 2024 par M, Gestion de l’hôtel
Dear Kimberly, Thank you so much, For your 5 out of 5 review! We’re delighted to hear that you had such a positive experience at the Anchor Motel Waterfront. Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back again soon.As a heads-up, Monday, Sept 2, 2024, was our last day of the season, and we’ll be reopening in May 2025. We hope to welcome you back next year!Best regards,Merna, Anchor Motel Waterfront Management Team
par un voyageur
Publié le 8 sept. 2024
Owners were very welcoming. The water pressure was weak worst shower I’ve ever taken. Room very cold hard to regulate the temperature in the room. Linen was not comfortable and did not smell inviting. Blind in the bathroom broken no privacy. Outside seating by the River unkept cob webs dirty. Parking lot was being paved had to park on the motel lawn. For the money we paid it was a big disappointment! Place was out dated needs remodeled.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par M, Gestion de l’hôtel
Thank you, Charmaine, for your feedback. We are sorry to hear that your stay did not meet your expectations. However, we noticed that you did not report any issues during your stay. As mentioned before, the water outage was due to an unexpected main line break, which we worked quickly to resolve within 30 minutes. The water pressure returned to normal immediately after.Regarding the room temperature, each room is equipped with a brand-new PTAC heating and air conditioning unit. We're sorry if there was any difficulty in adjusting it to your comfort; however, if you had asked our crew, we would have been happy to assist you in setting the temperature. We also have designated smoking areas outside to ensure the comfort of all our guests.We apologize if the linens were not up to standard during your stay. This is certainly not the norm, Why you did not report that immediately? You mentioned cobwebs by the river, but we are unsure what you are referring to as we regularly maintain that area and haven’t encountered this issue. However, we will inspect the space again to ensure everything is in proper order.As for the bathroom, it features tented privacy glass and does not have blinds. We believe there may have been some confusion, but we assure you the privacy glass is designed to provide complete privacy.You arrived on the day we had blocked the parking in front of the rooms due to driveway renovations, but parking was still available on the motel property, just not directly in front. Before you check in We did offer you a refund if you wished to leave as no parking in front the rooms but you chose to stay.We paved our parking lot to improve the experience for future guests, and we appreciate your understanding during this necessary upgrade.Since you were unhappy with your experience, for your convenience, we will ensure that you will not be able to book our motel in the future.Thank you for your stay, and we value your input as it helps us make continuous improvements.As a heads-up, Monday Sept 2, 2024, was our last day of the season, and we’ll be reopening in May 2025. We hope to welcome you back next year!Best regards, Merna, Anchor Motel Waterfront Management Team
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Very clean. Staff were very pleasant.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par M, Gestion de l’hôtel
Dear Mary,Thank you so much, for your kind review! We're thrilled to hear you found everything clean and that our staff made a pleasant impression. We strive to provide the best experience possible for our guests, and it's wonderful to know we succeeded during your stay.As a heads-up, Monday Sept 2, 2024, will be our last day of the season, and we’ll be reopening in May 2025. We hope to welcome you back next year!Best regards,Merna, Anchor Motel Waterfront Management Team
par un voyageur
Publié le 31 août 2024 sur Expedia
Very nice motel with helpful management. We liked the small friendly vibe rather than the big hotel type. As long as its clean, and it was, small and friendly is great.
Commentaires de Gestion de l’hôtel
1 sept. 2024 par M, Gestion de l’hôtel
Dear James,Thank you for your wonderful review! We're so glad you enjoyed the small, friendly atmosphere of our motel and appreciated the cleanliness and helpful management. It’s great to hear that our cozy vibe made your stay enjoyable.As a heads-up, Monday will be our last day of the season, and we’ll be reopening in May 2025. We hope to welcome you back next year!Best regards,Merna, Anchor Motel Waterfront Management Team
par un voyageur
Publié le 30 août 2024 sur Expedia
Not a fancy place. It is older but very clean and well maintained. Owner was super nice. I just wish they were open all year
Commentaires de Gestion de l’hôtel
31 août 2024 par M, Gestion de l’hôtel
Dear Gail,Thank you for your lovely review! We’re thrilled to hear you appreciated the cleanliness and care we put into maintaining our property. We’re especially happy to know our hospitality made your stay enjoyable. While we aren't open year-round, we hope to welcome you back during your next visit!Best regards, Merna, Anchor Motel Waterfront Management Team
par un voyageur
Publié le 30 août 2024 sur Hotels
Super cute little spot. Older building and ran into an issue that left us without water to shower for awhile. No updates besides when we got back we did have water. Very clean and super friendly environment. Host was extremely helpful with the area and what and how we should do things!!! Will be going back!
Commentaires de Gestion de l’hôtel
31 août 2024 par S, Gestion de l’hôtel
Dear Kevin,Thank you for your kind review and for choosing to stay with us! We’re so glad to hear you enjoyed our location, the clean environment, and our friendly service.We sincerely apologize for the water outage you experienced during your stay. The temporary issue was caused by unexpected work on the main road, and we regret the inconvenience it caused. We appreciate your patience and understanding, and we’re glad it was resolved quickly.We look forward to welcoming you back on your next visit!Best regards, Sonia, Anchor Motel Waterfront Management Team
par un voyageur
Publié le 30 août 2024 sur Expedia
The staff was wonderful very helpful
Commentaires de Gestion de l’hôtel
30 août 2024 par M, Gestion de l’hôtel
Dear William,Thank you so much for your wonderful review! We’re thrilled to hear that our staff made your stay enjoyable and helpful. Providing excellent service is our top priority, and we’re glad it made a difference in your experience. We hope to welcome you back again soon!Best regards,Merna, Anchor Motel Waterfront Management Team
par un voyageur
Publié le 29 août 2024 sur Hotels
Excelente personal y una vista preciosa
Commentaires de Gestion de l’hôtel
29 août 2024 par M, Gestion de l’hôtel
Dear Marco Antonio,Thank you for your kind review, We’re thrilled to hear that you enjoyed our excellent service and the beautiful view. We hope to welcome you back again soon!Merna Anchor Motel Waterfront Management Team