Note fondée sur 940 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 août 2022 sur Hotels
Nous avons été surpris que les chambres ne soient pas faites tous les jours.
Commentaires de Gestion de l’hôtel
17 août 2022 par Karen, Gestion de l’hôtel
Thank you for your wonderful review.
par un voyageur
Publié le 13 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Courtney, Gestion de l’hôtel
Thank you so much for your fantastic review! We’re thrilled to hear you had such a wonderful experience with us. Your satisfaction means the world to our team, and we’re glad to know we met your expectations. We look forward to welcoming you back on your next visit!
par un voyageur
Publié le 12 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Courtney, Gestion de l’hôtel
Thank you so much for your fantastic review! We’re thrilled to hear you had such a wonderful experience with us. Your satisfaction means the world to our team, and we’re glad to know we met your expectations. We look forward to welcoming you back on your next visit!
par un voyageur
Publié le 11 oct. 2024 sur Expedia
Had to ask for a different room because of an unpleasant odor . They changed our room without any hassle and actually gave us a bigger room it just didn’t have a view of the park which was very close just across the street. Restaurant was very limited in what they offered and we had to eat off property. Pool was small but we had it all to ourselves.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Courtney, Gestion de l’hôtel
Thank you for taking the time to share your experience with us. We apologize for the unpleasant odor in your initial room, but we’re glad to hear that our team was able to promptly accommodate you with a larger room. We appreciate your understanding regarding the room's view and hope you enjoyed your stay overall.We also appreciate your feedback about our restaurant offerings. We're always looking for ways to improve and expand our menu to better serve our guests. It’s great to know you enjoyed having the pool to yourselves!Thank you again for your valuable feedback, and we hope to welcome you back for a more enjoyable experience in the future!
par un voyageur
Publié le 11 oct. 2024 sur Hotels
Hotellrummet var fint och rymligt. Rent.
Det enda som var dåligt var frukosten. Det var starbucksfrukost och om jag hade vetet det hade jag absolut inte förbetalt för frukost. Det var dyrt och dåligt. Stod frukost från kl 6.30 men den som jobbade i köket kom inte förrän halv åtta. Annars mycket nöjd med rummet. Någon konstig dold avgift för att köpa saker på rumsnotan men det tog de bort i receptionen.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Courtney, Gestion de l’hôtel
Thank you for your feedback! We’re delighted to hear that you found your room nice and spacious, and we appreciate your kind words about your stay. However, we sincerely apologize for the inconvenience you experienced with the breakfast options and service timing. Your comments are invaluable, and we will address them with our team to ensure a better experience in the future.Regarding the additional charge on your bill, we’re glad our front desk was able to assist you with that. Transparency is important to us, and we want our guests to have a seamless experience.Thank you for bringing these issues to our attention, and we hope to welcome you back for an even better stay!
par un voyageur
Publié le 9 oct. 2024 sur Expedia
The staff was friendly. The bistro had a very limited menu. The beds were so firm it felt like laying on concrete. The bedroom we had was large and clean. The area around the hotel was old industrial mostly.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Courtney, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff friendly and that you enjoyed the spacious and clean bedroom. We always strive to provide a warm and welcoming experience for our guests.We appreciate your input on the bistro menu and the firmness of the beds. Your comments are valuable, and we'll review these areas to see how we can make improvements to better suit our guests' preferences.Regarding the surroundings, while our hotel is located in a transitioning industrial area, we hope you were able to explore some of the hidden gems nearby.We hope to have the opportunity to welcome you back and provide an even better experience next time!
par un voyageur de roselle park
Publié le 9 oct. 2024 sur Expedia
The hotel is very beautiful for being in what I would call a ghost town. The town is truly eerie, but it’s worth the visit because the waterfalls are spectacular. However, I can’t say the same about the hotel. The front desk staff was always friendly, but they only had one person managing the entire hotel. I made a reservation for 5 people and was only given 3 towels. I spent an entire day waiting for the towels, called more than 6 times, and their excuses were that they were being washed or that there wasn’t enough staff.
Another issue was that from the day we arrived, trash from other rooms was left in front of ours for over a day, and the hallway started to smell like dirty toilet paper. The hotel itself is very nice, but it seems all the problems stem from a lack of staff. Although the hotel’s restaurant is expensive, the food is delicious.
Lastly, the sofa bed in the studio for 5 people was terrible—an old mattress that would be better replaced with the floor. We struggled a lot with this.
The hotel is beautiful and close to the park, but please improve the facilities for 5 people or simply don’t offer the service. Also, clean the rooms! My family and I had to do the housekeeping for our room, which is absurd.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Courtney, Gestion de l’hôtel
Thank you for sharing your detailed experience with us. We truly appreciate your kind words about the hotel’s beauty and its proximity to the spectacular waterfalls. We're also glad to hear that you enjoyed the food at our restaurant and found our front desk staff friendly.That said, I want to sincerely apologize for the inconveniences you and your family experienced during your stay, especially regarding the towel service, trash in the hallway, and the condition of the sofa bed. Your feedback about the housekeeping and staffing issues is incredibly important to us, and we are actively working on improvements in these areas. What you described is far from the standard we strive to provide, and I deeply regret that we fell short of your expectations.We understand that our guests expect comfort and convenience, especially for larger groups, and I apologize for the difficulties you faced with the sofa bed and towel availability. I’ve already shared your comments with our team to ensure we address these issues and make necessary changes to enhance the experience for future guests.We hope you’ll consider giving us another opportunity to provide the exceptional stay you deserve. Should you choose to visit again, please feel free to reach out to me directly so I can personally ensure your next visit is a much better one.
par un voyageur
Publié le 5 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Courtney, Gestion de l’hôtel
Thank you for your feedback and for rating us 8 out of 10! We're thrilled to hear that you enjoyed your stay. Your support means a lot to us, and we're always looking for ways to improve.If you have any specific suggestions or feedback on how we can make your next visit even better, please feel free to share. We hope to welcome you back soon!
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Courtney, Gestion de l’hôtel
Thank you for your feedback and for rating us 5 out of 5! We're thrilled to hear that you enjoyed your stay. Your support means a lot to us, and we're always looking for ways to improve.If you have any specific suggestions or feedback on how we can make your next visit even better, please feel free to share. We hope to welcome you back soon!
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Service need to be better for ROOM SERVICE AND CLEANING
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Courtney, Gestion de l’hôtel
Thank you for your feedback regarding your recent stay with us. We appreciate your insights about room service and cleaning, and we sincerely apologize for not meeting your expectations in these areas.We take such concerns seriously and will be reviewing our processes to ensure that we improve our service quality. Your comfort and satisfaction are very important to us, and we are committed to making the necessary changes to enhance the experience for all our guests.
