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Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

3.5 star property
3.5-star spa hotel near Oakes Garden Theatre

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

Sauna, hydrotherapy, aromatherapy, hot stone massages
Point of interest
Point of interest
2 restaurants, breakfast served
Children's activities

Reviews

7.0 out of 10

Good

Popular amenities

  • Bar
  • Parking available
  • Spa
  • Gym

Explore the area

Map
5685 Falls Avenue, Niagara Falls, ON, L2E6W7
  • Oakes Garden Theatre
    2 min walk
  • Clifton Hill
    2 min walk
  • Queen Victoria Park
    3 min walk
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    36 min drive

Room options

View all photos for Premium Room, 2 Queen Beds, View (Niagara Falls View)

View from room

Premium Room, 2 Queen Beds, View (Niagara Falls View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, View (Niagara Falls View)

Blackout drapes, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, View (Niagara Falls View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, View

Blackout drapes, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds (Walk In Shower)

Blackout drapes, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Double Beds (Walk In Shower)

  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 Queen Bed, View (Niagara Falls View)

Blackout drapes, iron/ironing board, WiFi, bed sheets

Premium Room, 1 Queen Bed, View (Niagara Falls View)

  • Water view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms

Blackout drapes, iron/ironing board, WiFi, bed sheets

Suite, 2 Bedrooms

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room

Blackout drapes, iron/ironing board, WiFi, bed sheets

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Double Beds

Blackout drapes, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 Queen Bed

Junior Suite, 1 Queen Bed

Junior Suite, 1 Queen Bed

  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, View (Niagara Falls View)

View from room

Standard Room, 1 King Bed, View (Niagara Falls View)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Access Tub)

Blackout drapes, iron/ironing board, WiFi, bed sheets

Standard Room, 1 Queen Bed, Accessible (Mobility, Access Tub)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Blackout drapes, iron/ironing board, WiFi, bed sheets

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Jetted Tub, View (Niagara Falls View)

Standard Room, 1 King Bed, Jetted Tub (Niagara Falls View)

Standard Room, 1 King Bed, Jetted Tub, View (Niagara Falls View)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, View (Niagara Falls View)

Standard Room, 1 King Bed, Balcony (Niagara Falls View)

Standard Room, 1 King Bed, Balcony, View (Niagara Falls View)

  • Water view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Blackout drapes, iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, View (Niagara Falls View)

View from room

Suite, 2 Bedrooms, View (Niagara Falls View)

  • Water view
  • Sleeps 4
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed, View (Niagara Falls View)

View from room

Premium Room, 1 King Bed, View (Niagara Falls View)

  • Water view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, View (Niagara Falls View)

Suite, 2 Bedrooms, View (Niagara Falls View)

Suite, 2 Bedrooms, View (Niagara Falls View)

  • Water view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Junior Suite, 1 Queen Bed, View (Niagara Falls View)

Blackout drapes, iron/ironing board, WiFi, bed sheets

Junior Suite, 1 Queen Bed, View (Niagara Falls View)

  • Water view
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Sheraton Fallsview Hotel

Pool
Spa
Kids pool
Waterslide
4.1 out of 5, Very good, (6232)
The price is CA $179
per night
CA $239 total
includes taxes & fees
17 Dec - 18 Dec
Sheraton Fallsview Hotel

About the area

Niagara Falls

Clifton Hill stay.With a stay at this Clifton Hill hotel, you'll be steps from Fallsview Indoor Waterpark and Oakes Garden Theatre. Queen Victoria Park and Casino Niagara are also within half a mile (1 km).

What's nearby

  • Clifton Hill - 2 min walk - 0.2 km
  • Fallsview Indoor Waterpark - 3 min walk - 0.3 km
  • Casino Niagara - 6 min walk - 0.5 km
  • Fallsview Casino - 18 min walk - 1.6 km
  • Horseshoe Falls - 4 min drive - 2.6 km

Getting around

  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 7 min drive
  • Buffalo Niagara Intl. Airport (BUF) - 36 min drive

Restaurants

  • ‪Falls Avenue Resort - ‬1 min walk
  • ‪Sweet Jesus - ‬2 min walk
  • ‪SkyWheel - ‬9 min walk
  • ‪Tim Hortons - ‬5 min walk
  • ‪Boston Pizza - ‬4 min walk

About this property

Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

3.5-star spa hotel near Oakes Garden Theatre
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel offers its guests a full-service spa, a water park (surcharge), and a sauna. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 7578 square feet (704 square meters) and includes conference space. A casino, a fitness center, and spa services are also featured at Crowne Plaza Niagara Falls Fallsview, an IHG Hotel. For a fee, parking is available.

  • 234 guestrooms or units
  • 12 levels
  • 2 dining venues
  • Meeting rooms
  • 7578 sq ft of conference space
  • 704 sq m of conference space
  • Casino
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Onsite shopping
  • Bellhop
  • Elevator
  • Bar or lounge
  • Coffee shop
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel offers 234 accommodations with coffee/tea makers and hair dryers. 55-inch flat-screen televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered on request and refrigerators can be requested.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Christienne Fallsview Spa. Services include deep-tissue massages, hot stone massages, facials, and manicures and pedicures. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Languages

Chinese (Mandarin), English, Hindi

Property amenities

Family friendly

  • Arcade/game room
  • Refrigerator (on request)

Internet

  • Available in all rooms: WiFi

Parking and transportation

  • Self parking on site (CAD 40 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Free casino shuttle

Food and drink

  • Buffet breakfast available for a fee daily 8:00 AM–10:30 AM: CAD 24.95 for adults and CAD 14.95 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar

Things to do

  • Arcade/game room
  • Evening entertainment
  • Fitness center
  • Full-service spa
  • Sauna
  • Shopping
  • Water park access (surcharge)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 55-inch flat-screen TV
  • Cable channels
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Refrigerator (on request)

More

  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 4 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The property will be renovating from October 9 2024 to December 19 2024 (completion date subject to change). The following areas are affected:
  • Hallway
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per accommodation, per night
  • 7.90 percent destination fee will be charged
  • Resort fee: CAD 18.03 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • Internet access
  • Newspaper
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CAD 24.95 for adults and CAD 14.95 for children
  • Self parking fee: CAD 40 per night (in/out privileges)
  • An in-room refrigerator is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Pool access available from 9 AM to 9 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Niagara Falls Fallsview
Crowne Plaza Niagara Falls Fallsview
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza
Crowne Plaza Niagara Falls Fallsview Hotel
Crowne Plaza Niagara Falls Fallsview
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel Hotel
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel Niagara Falls

Crowne Plaza Niagara Falls Fallsview, an IHG Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 555 out of 1842 reviews" "
Rating 8 - Good. 439 out of 1842 reviews" "
Rating 6 - Okay. 328 out of 1842 reviews" "
Rating 4 - Poor. 255 out of 1842 reviews" "
Rating 2 - Terrible. 265 out of 1842 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alisha, lakewood

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Sep 2024

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Our only negative was the size of the room. We could barely walk around the bed so retiring and getting up was a bit tight.
Stayed 1 night in Sep 2024

8/10 Good

Lisette

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Aug 2024

8/10 Good

Sarunya, Chicago

Travelled with family and small children
Liked: Property conditions & facilities
The hotel is very close to Clifton Hill, which is the main drag where the touristy things are, including Skywheel, mini golf, souvenir shops, etc. It also is across the street from the falls so you can walk down and take pictures. The breakfast at the hotel restaurant was not worth the price. Its a breakfast buffet but you're really paying for the view which is the view of the falls. The hotel room was smaller than your standard room, especially the bathroom. The bathroom had no counter space and a toilet you would find in a public bathroom. The room needed some updates.
Stayed 1 night in Aug 2024

8/10 Good

Gerardo

Liked: Cleanliness, staff & service
The rooms need to be updated.
Stayed 2 nights in Aug 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
We like the view of the falls. The hotel is comfortable and clean. Coffee in the room not so good
Stayed 1 night in Sep 2024

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at the Crowne Plaza Niagara Falls Fallsview hotel, and it was an absolute nightmare from start to finish. First, the AC in one of our rooms was completely broken, and when we reported it, maintenance could only bring us a fan as a temporary solution. To make matters worse, we were downgraded to a different room because they couldn’t fix the issue, but this room was far from an upgrade. It smelled bad, the AC was incredibly loud, and the view we were promised was nonexistent. Despite all these issues, the hotel only refunded us $400, which is nowhere near enough considering it was entirely their fault. The elevators were slow and overcrowded, adding to our frustration. The entire place felt dingy, gross, and unclean.Although we booked both rooms together, we were put on separate floors without any considerations that we were travelling with children which was clear at the time of booking. Overall, we were very disappointed with our stay and would not recommend this hotel to anyone. Avoid it at all costs.
Stayed 1 night in Aug 2024

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

4/10 Poor

HOONSOOK

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I reserved junior suite Niagara fall view. But I could not see any fall from my room. Room was smelly. Sofabed kept creaking so I could not sleep well. I will not reserve Crown Plaza any more.
Stayed 1 night in Sep 2024

2/10 Terrible

Michael

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room had many problems that was because of oversight and investment. I will not return to this hotel again.
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
SUTA 2024 event
View of the hotel is multi level parking lot! No fridge in the room No slippers No tooth pasre Shower is very very small , you can barely move! Meeting room washroom doors mostly broken!
Stayed 2 nights in Aug 2024

10/10 Excellent

Niaz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Aug 2024

8/10 Good

nadia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Like everything about just one thing is an old building so it still has old ac unit that make to much vibration at turning on so makes loud noises not good at night when you trying to sleep
Stayed 1 night in Aug 2024

6/10 Okay

Pavlo

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

dan qing

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked falls view 10 months ago, when we arrived, staff told us that our falls view sold out. I don’t understand why we booked with you already. They already charged us for this reservation. Why we couldn’t have the room we booked? It’s really bad experience with this hotel. I wouldn’t recommend then to anyone.
Stayed 1 night in Aug 2024

8/10 Good

Reza

Stayed 1 night in Aug 2024

2/10 Terrible

Nour

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Location is perfect. However, hotel is old and outdated. Staff unfriendly. Poor room conditions. Breakfast is way below average. Expensive if looking at it for the value of money.
Stayed 2 nights in Aug 2024

4/10 Poor

ADRIANA

Travelled with partner
I paid for falls view and the first day they give parking lot view 😡 there excuse was that it was a leak and the room got wet, honestly I don't believe what they said, they try to compensate that with a breakfast and free parking , but that didn't paid what I paid for the Room, they gave me a different room the next day and the view that's what I paid for , I was very happy the second day but the first one it's was terrible and they have bedbugs in the first Room. Rosa from the front desk was very polite and helpful ,she was the only one bcs the rest of the stuff seems that they don't care about customers.i don't think I will come back to that Hotel.
Stayed 2 nights in Aug 2024

2/10 Terrible

Halina

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Several added on charges for basic services, $40 a day for parking, extremely run down and in bad condition. Check in staff were rude even after upgrading a falsely advertised room. Just all around a complete disappointment
Stayed 3 nights in Aug 2024

8/10 Good

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

4/10 Poor

chad

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the money
Only good things i can say was the view of the falls and water pressure. Ac in building didn't work. Elevators not adequate for the amount of people there. Bathroom not handicap friendly. They said they are remodeling so hope it is a lot better after. As is wouldn't recommend especially for the price
Stayed 2 nights in Aug 2024

8/10 Good

David

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

4/10 Poor

Nathaniel

Very old hotel with very few modern amenities.
Stayed 2 nights in Aug 2024

8/10 Good

Hilario Jesse

Liked: Amenities
Nice
Stayed 5 nights in Aug 2024