Note fondée sur 1 710 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,3 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 oct. 2024 par GENERAL MANAGER, Gestion de l’hôtel
Dear Christian, We hope you loved many aspects of our hotel, and we appreciate you sharing your rating. We are disappointed that we may not have lived up to all of your expectations, and we are grateful for your feedback. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Best Regards,Guest Service Manager,Crowne Plaza Niagara Falls - Fallsview
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Trop chère payer pour la qualité de chambre et aussi la grandeur de la chambre. Tapis déchiré et sale, meuble de lavabo très instable. Chambre vraiment dû à être rénové au grand complet. Très important de prendre une chambre rénovée et ce même si le prix est un peu plus élevé sinon vous serez très déçue.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Guest Service Manager, Gestion de l’hôtel
Dear Yves, Thank you for being our guest and for sharing your review. We apologize for the issues you faced with your accommodations. Your feedback will be shared with appropriate individuals to address this. We also regret your disappointment with the size of our room and are sorry to hear you felt our property needed updating. Your comments will be shared appropriately for our future plans of modernization. Thank you again for your feedback. We look forward to welcoming you back again soon.Best Regards,Guest Service Manager,Crowne Plaza Niagara Falls—Fallsview
par un voyageur
Publié le 26 août 2024 sur Expedia
Super
Commentaires de Gestion de l’hôtel
28 août 2024 par GENERAL MANAGER, Gestion de l’hôtel
Dear Pietro, We appreciate you taking the time to leave your kind rating for Crowne Plaza Niagara Falls - Fallsview. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We look forward to seeing you again soon!Best Regards,Guest Service Manager,Crowne Plaza Niagara Falls - Fallsview
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 août 2024 par Guest Service Manager Crowne Plaza Niagara Falls -, Gestion de l’hôtel
Dear Jean-Pierre, Thank you for this excellent rating! We always work hard to provide a great experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Crowne Plaza Niagara Falls - Fallsview. We'd love to host you again someday for yet another unforgettable visit.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview
par un voyageur
Publié le 15 août 2024 sur Expedia
La vue est excellente mais hotel vieillissante et chambre de bain pas pratique.
Commentaires de Gestion de l’hôtel
26 août 2024 par Crowne GSM, Gestion de l’hôtel
Thank you for your feedback. Your feedback is valuable to us.
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 août 2024 par Management, Gestion de l’hôtel
Dear Adela, We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to Crowne Plaza Niagara Falls - Fallsview.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview
par un voyageur
Publié le 19 mai 2024 sur Expedia
I like everything
Commentaires de Gestion de l’hôtel
20 mai 2024 par Guest Service Manager Crowne Plaza Niagara Falls -, Gestion de l’hôtel
Dear Alicia, Thank you for being our guest at Crowne Plaza Niagara Falls—Fallsview and for sharing your feedback with us. Facing the awe-inspiring Falls, our hotel stands as one of the most celebrated hotels in Niagara Falls, Ontario, Canada. It is such a pleasure to hear how much you enjoyed everything about your visit! We look forward to welcoming you back soon.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview
par un voyageur
Publié le 17 mai 2024 sur Expedia
Le Personnel n'est pas accueillant
Donne tres peu d'information a l'arrivée
Commentaires de Gestion de l’hôtel
21 mai 2024 par Guest Service Manager Crowne Plaza Niagara Falls -, Gestion de l’hôtel
Dear Louis, Thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for the lack of attentiveness you encountered at our front desk. We know a first impression is essential, and what you experience is not typical. Should your travels bring you back to the city, we would welcome the opportunity to have you stay with us again at Crowne Plaza Niagara Falls - Fallsview and receive a much warmer welcome along with our outstanding hospitality.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview
par un voyageur
Publié le 7 mai 2024 sur Expedia
Excellent location, nice staff, beautiful view from the Fall View rooms.
Depature of the Niagara Falls boat cruise in the mist 3 minutes from the Crown Plaza.
Beautiful view from the restaurant.
Breakfast Buffet is served in the 10th Floor panoramic restaurant. It is far cheaper to prebook breakfast with the room rather than taking it on the last minute.
Hotel quite outdated but renovation is on its way.
Excellent bedding.
Good value for a fallsview hotel in Niagara Falls.
Commentaires de Gestion de l’hôtel
8 mai 2024 par Guest Service Manager, Gestion de l’hôtel
Dear Jean-Philippe, Thank you for choosing Crowne Plaza Niagara Falls - Fallsview for your recent stay and for taking the time to share your detailed feedback. We are thrilled to hear that you enjoyed our prime location, found our associates accommodating, and appreciated the stunning views from our accommodations. It's also gratifying to know that you had a seamless experience with our breakfast offerings and at our Prime Steakhouse restaurant. We understand the importance of ensuring a comfortable and satisfying stay for our guests. Therefore, we are grateful for your understanding as we work to enhance your experience. We are confident that you will love the changes. We look forward to welcoming you back and providing an even more memorable experience.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview
par un voyageur
Publié le 21 avr. 2024 sur Expedia
Nice hotel
Commentaires de Gestion de l’hôtel
23 avr. 2024 par Guest Service Manager, Gestion de l’hôtel
Dear Bouchra, Thank you for choosing Crowne Plaza Niagara Falls - Fallsview. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview
