Note fondée sur 1 575 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,3 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 mai 2024 sur Expedia
I like everything
Commentaires de Gestion de l’hôtel
20 mai 2024 par Guest Service Manager Crowne Plaza Niagara Falls -, Gestion de l’hôtel
Dear Alicia, Thank you for being our guest at Crowne Plaza Niagara Falls—Fallsview and for sharing your feedback with us. Facing the awe-inspiring Falls, our hotel stands as one of the most celebrated hotels in Niagara Falls, Ontario, Canada. It is such a pleasure to hear how much you enjoyed everything about your visit! We look forward to welcoming you back soon.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview
par un voyageur
Publié le 17 mai 2024 sur Expedia
Le Personnel n'est pas accueillant
Donne tres peu d'information a l'arrivée
Commentaires de Gestion de l’hôtel
21 mai 2024 par Guest Service Manager Crowne Plaza Niagara Falls -, Gestion de l’hôtel
Dear Louis, Thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for the lack of attentiveness you encountered at our front desk. We know a first impression is essential, and what you experience is not typical. Should your travels bring you back to the city, we would welcome the opportunity to have you stay with us again at Crowne Plaza Niagara Falls - Fallsview and receive a much warmer welcome along with our outstanding hospitality.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview
par un voyageur
Publié le 7 mai 2024 sur Expedia
Excellent location, nice staff, beautiful view from the Fall View rooms.
Depature of the Niagara Falls boat cruise in the mist 3 minutes from the Crown Plaza.
Beautiful view from the restaurant.
Breakfast Buffet is served in the 10th Floor panoramic restaurant. It is far cheaper to prebook breakfast with the room rather than taking it on the last minute.
Hotel quite outdated but renovation is on its way.
Excellent bedding.
Good value for a fallsview hotel in Niagara Falls.
Commentaires de Gestion de l’hôtel
8 mai 2024 par Guest Service Manager, Gestion de l’hôtel
Dear Jean-Philippe, Thank you for choosing Crowne Plaza Niagara Falls - Fallsview for your recent stay and for taking the time to share your detailed feedback. We are thrilled to hear that you enjoyed our prime location, found our associates accommodating, and appreciated the stunning views from our accommodations. It's also gratifying to know that you had a seamless experience with our breakfast offerings and at our Prime Steakhouse restaurant. We understand the importance of ensuring a comfortable and satisfying stay for our guests. Therefore, we are grateful for your understanding as we work to enhance your experience. We are confident that you will love the changes. We look forward to welcoming you back and providing an even more memorable experience.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview
par un voyageur
Publié le 21 avr. 2024 sur Expedia
Nice hotel
Commentaires de Gestion de l’hôtel
23 avr. 2024 par Guest Service Manager, Gestion de l’hôtel
Dear Bouchra, Thank you for choosing Crowne Plaza Niagara Falls - Fallsview. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview
par un voyageur
Publié le 10 mars 2024 sur Expedia
L’emplacement est idéal. Tout se fait à la marche. Déjeuner sensationnel au restaurant de l’hôtel.
Commentaires de Gestion de l’hôtel
10 mars 2024 par Crowne Plaza Niagara Falls - Fallsview, Gestion de l’hôtel
Dear Jonathan, Thank you for choosing Crowne Plaza Niagara Falls - Fallsview and for your candid feedback. We are thrilled to know that you had a perfect visit and being a part of Falls Avenue Resort, we love providing our guests convenient access to premier Niagara Falls attractions through our indoor walkway connection. It is great to hear that this played a part in making your stay so memorable! It is excellent to see that you enjoyed your dining experience at one of our in-house restaurants. Thank you again; we look forward to welcoming you back soon.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview
par un voyageur
Publié le 30 nov. 2023 sur Expedia
Deco un peu vieillot, tapis des coridors vieux et odorants, mais la chambre est propre et belle vu sur les chutes
Commentaires de Gestion de l’hôtel
30 nov. 2023 par Crowne Plaza Niagara Falls - Fallsview, Gestion de l’hôtel
Dear Jean-Francois, Thank you for taking the time to share your observations. We are glad you liked our spotless accommodations with the amazing views from your room, but we are sorry you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. Thank you again for sharing, and we hope to see you soon.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview
par un voyageur
Wonderful
Publié le 11 sept. 2023 sur HotelsIt was wonderful, my family and I liked our stay in the hotel, our trip to Niagara falls was as expected and planned. The view from our room was sublime. In addition there is a package to access waterpark with reduced price and we could access from hotel directly (same building). I didn't like that parking is paying,
Commentaires de Gestion de l’hôtel
12 sept. 2023 par Guest Service Manager, Gestion de l’hôtel
Dear Billel, We are delighted to hear that you and your family had a fantastic stay at Crowne Plaza Niagara Falls - Fallsview during your trip to Niagara Falls. We are pleased that your expectations were met and that you enjoyed the sublime view from your room. However, we understand your concern about the parking fees, and we appreciate your feedback as it helps us continually improve our services. We hope to welcome you back for another memorable stay in the future.Best Regards,Guest Service Manager,Crowne Plaza Niagara Falls - Fallsview
par un voyageur
Publié le 10 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
12 sept. 2023 par Guest Service Manager, Gestion de l’hôtel
Dear Renee, Thank you for choosing Crowne Plaza Niagara Falls - Fallsview and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards,Guest Service Manager,Crowne Plaza Niagara Falls - Fallsview
par un voyageur
Publié le 23 août 2023 sur Expedia
Tout était parfait
Commentaires de Gestion de l’hôtel
24 août 2023 par Guest Service Manager, Gestion de l’hôtel
Dear Fabrik, Thank you for the perfect rating. We are glad you had a wonderful time at Crowne Plaza Niagara Falls - Fallsview. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Best Regards,Guest Service Manager,Crowne Plaza Niagara Falls - Fallsview
par un voyageur
Publié le 19 août 2023 sur Expedia
Svp ne perdez pas votre argent et votre temps, allez donc directement et simplement dans un Motel, parce que c'est un motel avec ascenseur dans un bon emplacement. Mauvaise odeur, on entend les voisins des autres chambres la nuit, les fenêtres semblables aux hublots d'avion, la vue est nulle etc
Commentaires de Gestion de l’hôtel
22 août 2023 par Guest Service Manager, Gestion de l’hôtel
Dear Franck, We apologize for the inconvenience you experienced during your stay. We take your feedback seriously and are committed to enhancing our guests' experience. Our location and elevator-equipped facilities are indeed convenient, but we regret any discomfort caused by noise and cleanliness issues. We are actively working to address these concerns and improve our accommodations. Your input is invaluable to us, and we hope to have the opportunity to provide you with a more enjoyable stay in the future. Thank you for sharing your thoughts.Best Regards,Guest Service Manager,Crowne Plaza Niagara Falls - Fallsview
