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Holiday Inn Niagara Falls - By The Falls by IHG

3.0 star property
3-star hotel near Fallsview Casino

Choose dates to view prices

Photo gallery for Holiday Inn Niagara Falls - By The Falls by IHG

Point of interest
Exterior
Bar (on property)
Blackout drapes, iron/ironing board, free cribs/infant beds
Point of interest

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym

Explore the area

Map
5339 Murray St, Niagara Falls, ON, L2G2J3
  • Fallsview Casino
    ‪2 min walk‬
  • Queen Victoria Park
    ‪3 min walk‬
  • OLG Stage at Fallsview Casino
    ‪3 min walk‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪50 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Mobility Accessible (Roll-In Shower)

Blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Mobility Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Balcony

Blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Accessible Tub)

Blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Mobility Accessible (Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Jetted Tub

Standard Room, 1 King Bed, Jetted Tub

Standard Room, 1 King Bed, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Walk-In Shower)

Standard Room, 1 King Bed (Walk-In Shower)

Standard Room, 1 King Bed (Walk-In Shower)

  • Sleeps 2
  • 1 King Bed

About the area

Niagara Falls

Heart of Niagara Falls.You'll be steps from Fallsview Casino and within a 10-minute walk of Skylon Tower with a stay at this Fallsview hotel. Clifton Hill and Horseshoe Falls are also within 2 miles (3 km).

What's nearby

  • Fallsview Casino - 2 min walk
  • Skylon Tower - 6 min walk
  • Clifton Hill - 15 min walk
  • Horseshoe Falls - 17 min walk
  • Fallsview Indoor Waterpark - 3 min drive

Getting around

  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 8 min drive
  • Buffalo Niagara Intl. Airport (BUF) - 50 min drive

Restaurants

  • ‪Skylon Tower - ‬6 min walk
  • ‪Tim Hortons - ‬3 min walk
  • ‪Queen Victoria Place Restaurant - ‬7 min walk
  • ‪Skylon Tower Revolving Dining Room - ‬6 min walk
  • ‪The 365 Club - ‬2 min walk

About this property

Holiday Inn Niagara Falls - By The Falls by IHG

3-star hotel near Fallsview Casino
Holiday Inn Niagara Falls - By The Falls by IHG offers its guests an indoor pool, an outdoor pool, a hot tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

You'll find a 24-hour business center on site. A 24-hour fitness center, a terrace, and a vending machine are also featured at Holiday Inn Niagara Falls - By The Falls by IHG. Free self parking is available.

This 3-star Niagara Falls hotel is smoke free.

  • 122 guestrooms or units
  • 6 levels
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Holiday Inn Niagara Falls - By The Falls by IHG offers 122 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with pay movies.

Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

Languages

Chinese (Mandarin), English, Italian, Ukrainian

Property amenities

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee daily 8:00 AM–11:30 AM: CAD 15.95 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness center
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Hot tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Flat-screen TV
  • Pay movies

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Connecting rooms available
  • Free newspapers
  • Iron/ironing board
  • LED light bulbs
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 10.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of CAD 100 will be collected before check-in.
  • Resort fee: CAD 11.24 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 15.95 per person
  • Rollaway bed fee: CAD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel Niagara Falls Falls
Holiday Inn Niagara Falls Falls
Holiday Inn Niagara Falls - By The Falls Hotel Niagara Falls
Holiday Inn Niagara Falls Falls Hotel
Niagara Falls Holiday Inn
Holiday Inn Niagara Falls By The Falls

Holiday Inn Niagara Falls - By The Falls by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1418 out of 3026 reviews
Rating 8 - Good. 938 out of 3026 reviews
Rating 6 - Okay. 368 out of 3026 reviews
Rating 4 - Poor. 154 out of 3026 reviews
Rating 2 - Terrible. 148 out of 3026 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

MATTHEW

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bugs in bathroom, terribly outdated. Staff was rude, had to get manager involved. Worst part- the room was right next to the elevator, with tile floors, same cost associated to room as all the others but I literally didn’t get any sleep because the foot traffic and room location acted like a concert hall, so incredibly LOUD. WTH did I pay for!!!! This room shouldn’t even be used, let alone cost more than $50/night, I will be taking this up with the a IHG corporate office. I would suggest not booking here simply because of the risk of getting this room (103)

8/10 Good

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, rooms were clean and staff were nice. Only negative we had was the rooms are noisy. You hear everything. Beds were comfortable and the price was prefect
Stayed 1 night in Jan 2025

6/10 Okay

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Basically ok, but noisy
The place looks pretty good for a NF hotel. The room was big and the furniture was comfortable. Props on the heated bathroom floor. We found the bartender quite friendly and helpful. Location is great for access to the Fallsview theatres. However, several things would make me not want to stay here again. Our room was on the ground floor across from the elevators, and other guests were very loud when passing by. We booked a room with balcony, so being on the ground floor was not great. The fan coil unit was really loud making sleep difficult.
Stayed 1 night in Nov 2024

8/10 Good

Ruby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is clean, but you can hear the next door. The restaurant CoCo was just ok.
Stayed 2 nights in Nov 2024

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, great customer service and very good breakfast. Great location
Stayed 1 night in Nov 2024

2/10 Terrible

Camila

Disliked: Cleanliness, staff & service, property conditions & facilities
No common areas
Stayed 1 night in Nov 2024

2/10 Terrible

Camila

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad clean very dusty on the bed frame
Stayed 1 night in Nov 2024

10/10 Excellent

TIFFANY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Oct 2024

6/10 Okay

Jessica

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

6/10 Okay

Cathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Check in quick, room clean. Beds were awful. As soon as we sat on the bed or so much as breathed on it is was super squeeky. For anyone that doesn't sleep in the same position this is not ideal. Also we paid to have breakfast included to find that it didn't even include a glass of orange juice which we had pay $5.85
Stayed 1 night in Nov 2024

6/10 Okay

Peter

Liked: Cleanliness, staff & service
Convenient location, large room, little bit "tired" looking hotel. Food at the restaurant was sub-par but service was good.
Stayed 1 night in Nov 2024

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues. Had a great stay. The staff was great!
Stayed 3 nights in Oct 2024

10/10 Excellent

Jennifer K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the cleanest places I have ever stayed
Beds were comfy and the rooms and the hotel were spotless. The staff were friendly and it was such an easy walk to where ever we needed to go.
Stayed 2 nights in Nov 2024

10/10 Excellent

Pinal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice n neat n clean.
Stayed 1 night in Nov 2024

8/10 Good

Bibi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we liked your hotel but found that room 112 assigned to us was noisy due to the elevator. however, we were not unhappy with out stay and would stay here again. Your staff Gordona and Tiku were extremely pleasant to deal with. thank you.
Stayed 1 night in Nov 2024

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable. Nice room.
Stayed one night for a concert at the casino. The room was clean and ready to go, with towels, coffee for the keurig machine etc. The bed and pillows were very comfortable. Check in was easy and desk staff was helpful. Free parking was a big plus, and our show at the casino was right across the street. Just a 5 minute walk down the street to the falls, and the Christmas lights display was nice to see as well.
Stayed 1 night in Nov 2024

2/10 Terrible

Natasha

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay away!! The Holiday Inn by Niagara Falls is the worst hotel. Guests beware. Room keys randomly deactivate, and an inconvenience to have them reactivated at front desk when they are dealing with several check-ins. Unclean and unsanitary rooms. After a very late check in and concert the night before, we didnt discover until the next day that there were several stains including blood stains on the sheets hidden by the duvet. We took pictures and went back down to the front desk to report the issue. Requested them to change the sheets. The staff were completely dismissive and terribly rude and disrespectful. Demanded we would have to leave the room and provided no ETA as to when cleaning staff would be up to change the sheets. After a long day I just wanted to rest. Requested they provide the sheets to me so I could change it myself and staff refused this also. I requested to speak to a manager on duty, was told a manager was not available and refused to provide me with a contact number or business card. I requested to be checked out as I was completely disgusted by the blood and the fact that I had slept in unclean sheets that were deceptively hidden. They refused to provide a refund for the 2nd night stay. Requested the name of the individual at the front desk to report his behavior and he refused to provide his name. He was not wearing a name tag. IHG, Miro, Stephanie you should be ashamed of yourselves for very poor management.
Stayed 2 nights in Oct 2024

8/10 Good

Gisele, Whitby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby was beautifully decorated for Christmas season. Staff was very friendly. Room was very comfortable and clean.
Stayed 1 night in Nov 2024

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 2 nights - we had a newly renovated room on the first floor. Parking was free and everything was walkable within 15 mins or so.
Stayed 1 night in Oct 2024

10/10 Excellent

Ara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

ruby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Jessica

Liked: Property conditions & facilities
Very beautiful!
Stayed 2 nights in Nov 2024

10/10 Excellent

Parul, Toronto

Stayed 1 night in Oct 2024

6/10 Okay

Fahira

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel is great because it is close to everything. Downside is that is fairly rundown

8/10 Good

Marleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel close to everything. Has a nice pool and hot tub. Unfortunately, I didn't get to use it because I checked in too late and it doesn't open until late in the morning. Restaurant on premises had good food .
Stayed 1 night in Nov 2024