Note fondée sur 762 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,9 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Très bonne emplacement
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Manager, Gestion de l’hôtel
Hello Sandra,Nous sommes ravis que vous ayez apprci notre emplacement privilgi. Nous esprons vous accueillir á nouveau bientt pour une exprience encore plus agrable.
par un voyageur
Publié le 21 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Ronda,I appreciate your rating regarding our hotel. Your satisfaction is of utmost importance to us, and we would be honored to have the opportunity to serve you again on your future trips. If you have any further feedback or suggestions regarding your stay, please write to us. Thank you for considering us, and we look forward to welcoming you back soon.
par un voyageur
Good place for a quick overnight - Little Parking
Publié le 21 oct. 2024 sur HotelsConvenient Location, reasonable price. Room was average but comfortable. Parking is an issue as there aren't enough spaces. Be ready to navigate stairs, either up or down. Front desk staff were pleasant.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Kathy,We are pleased to hear that you found our location convenient and our pricing reasonable. It's great to know that you found your room comfortable and our front desk staff pleasant. However, we sincerely apologize for the parking challenges you encountered and appreciate your understanding. Your insights are invaluable, and we are committed to continually enhancing our guests’ experiences.
par un voyageur
Publié le 21 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Manager, Gestion de l’hôtel
Hello David,We're charmed to hear you had a fantastic stay with us! We look forward to welcoming you back again soon for another wonderful experience.
par un voyageur
Publié le 20 oct. 2024 sur Expedia
Nice staff.
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Manager, Gestion de l’hôtel
Hello Rahul,We appreciate your compliment about our staff providing excellent service during your stay. Your feedback is valuable to us as we continually strive to ensure a positive experience for all our guests. Thank you for sharing your kind words with us.
par un voyageur
Publié le 20 oct. 2024 sur Hotels
Bathroom wasn't clean and when we asked. About it they said cleaning crew's were not working we forgot to take photos
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Manager, Gestion de l’hôtel
Hello Sheldon, We apologize for any inconvenience you experienced. Your feedback helps us improve our services going forward. If you have any further concerns, please don't hesitate to reach out to management directly.
par un voyageur
Great stay
Publié le 20 oct. 2024 sur HotelsMe and my family enjoyed our stay. From looking outside of the hotel you would maybe think that it wouldn’t look as nice in the inside, but it’s very clean and kept up. I think the yellow curtains from the outside looking in threw the look off. We were hoping for a hot breakfast, but it was the regular cold breakfast. The falls aren’t too far from the hotel and very convenient to other nearby stores and not far from the Canada side. Also no elevator, but we were on the 2nd floor and no issues. I would definitely recommend. My only issue was not having the type of breakfast I desired.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Manager, Gestion de l’hôtel
Hello Jessica, We are pleased to hear that you and your family enjoyed your stay at our hotel. We appreciate your positive feedback on the cleanliness and upkeep of our property. It's great to hear that you found our location convenient for exploring the nearby attractions. We take note of your comments regarding breakfast preferences and will share your feedback with our team for future improvements. Thank you for recommending us, and we hope to welcome you back in the future!
par un voyageur
Publié le 20 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Manager, Gestion de l’hôtel
Hello kelby,We're thrilled to hear you had a perfect stay with us! If you have any more feedback to share, please don't hesitate to reach out to us directly.
par un voyageur de Richmond
Publié le 20 oct. 2024 sur Expedia
no smoking & eating in the rooms
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Manager, Gestion de l’hôtel
Hello ronald, We appreciate your feedback on our no smoking and eating policy in the rooms. We strive to maintain a clean and pleasant environment for all guests to enjoy during their stay. For any further assistance or inquiries, please feel free to contact our management team directly.
par un voyageur
Publié le 20 oct. 2024 sur Expedia
Just a few minutes drive to Niagara Falls SP, or could walk in about 20 minutes. We had 2 rooms, and one had hair or whiskers in the sink. Other than that, the rooms were in good condition, and seemed clean overall. The showers are narrow and the shower curtains stick to you, so that's kind of annoying.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Manager, Gestion de l’hôtel
Hello David, Thank you for sharing your feedback with us. We appreciate your comments on the proximity to Niagara Falls and the overall cleanliness of the rooms. We have noted your observations regarding the sink and shower curtains for our continued improvement. Hope to welcome you back for a better experience in the future.
