Note fondée sur 703 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,9 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 sept. 2024 sur Expedia
avarage
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Matt G.Thank you for your rating. We appreciate your feedback and will use it to identify areas for improvement. We hope to have the opportunity to provide you with a better experience during your next visit.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Un excelente lugar para hospedarse
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Manager, Gestion de l’hôtel
Hello Edwin,Nos complace saber que tuvo una estancia agradable en nuestro hotel. Si tiene alguna otra pregunta o comentario, no dude en comunicarse con nuestra gerencia. íEsperamos darle la bienvenida nuevamente en el futuro!
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Great location with really good prices and also the staff were very friendly and helpful
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Manager, Gestion de l’hôtel
Hello Joseph, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
It was a great stay for the 2 nights we were there. I wasnt crazy about the pillows as 2 of them on our bed was down and we are both allergic to down. I wasnt sure if I could get different pillows as neither one of us ever asked. The toilet seat was loose and would move on you. The other thing I wasnt crazy about is there is no elevator. We had to ealk up a vouple flights of stairs to get to our room after a long day of walking. So I wouldnt really consider it handicapped accessible. As I had said though, it served its purpose for the 2 nights that we were in Niagara. For the price and convenience in location to the Falls, when we go back i will be checking this place out again.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Manager, Gestion de l’hôtel
Hello Jenna,We appreciate your feedback and are pleased you had a great stay overall. Please note our team is always willing to assist with any comfort concerns, such as providing alternative pillows. Your comments on the toilet seat and lack of an elevator have been noted for our ongoing improvement efforts. We hope to welcome you back for another convenient stay near Niagara Falls in the future.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Its alright, not good or great.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Manager, Gestion de l’hôtel
Hello Arlene,We appreciate your feedback and will use it to continually improve our services for all future guests. Thank you for taking the time to share your experience with us, as guest satisfaction is our top priority.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
El precio es alto, para el tipo de hotel, el desayuno muy pobre.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Manager, Gestion de l’hôtel
Hello Lorena,Lamentamos saber que el precio y el desayuno no cumplieron con sus expectativas. Apreciamos sus comentarios y los transmitiremos al equipo para futuras mejoras en nuestros servicios. íEsperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro!
par un voyageur de Holyoke
Publié le 15 sept. 2024 sur Expedia
The room was very musty, no parking , the ac barely worked , bathroom very small to supposedly accommodate 5 ppl and the swimming pool area was extremely dirty .
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Maria,I am truly sorry to hear about the series of inconveniences you faced during your stay. This is certainly not the standard we aim to uphold. Please accept our sincerest apologies. We will address these issues immediately to prevent recurrence. We appreciate your patience and hope to have the opportunity to make it right.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Luis,We appreciate your feedback and are glad to hear that you had a good stay. Your rating of 3/5 suggests there’s room for improvement, and we welcome any additional comments you may have to help us enhance our services. Thank you for staying with us.
par un voyageur de La Puente
Publié le 15 sept. 2024 sur Expedia
Clean and safe
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Richard,It’s gratifying to hear that you found our accommodations clean and secure. We appreciate your positive feedback and look forward to welcoming you back for another enjoyable stay. Thank you for your kind words.
