Note fondée sur 1 464 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,8 Service et personnel
3,3 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 août 2024 sur Expedia
👌👌👌👌
Commentaires de Gestion de l’hôtel
21 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Soumiya, On behalf of our team at Skyline Hotel & Waterpark, thank you for the excellent rating. We are delighted to know you had a great time while here and that we met all of your expectations. We enjoyed having you and look forward to being your hotel of choice whenever you return to the area. Yours in Hospitality, Hotel Management
par un voyageur
Publié le 15 août 2024 sur Expedia
Expensive for poor quality
Water Park not included
Commentaires de Gestion de l’hôtel
16 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Stéphanie, Your comments are greatly appreciated, and thank you for taking the time to share them. We understand that certain aspects of your visit did not meet your expectations, and for that, we apologize. Upholding exceptional standards, both in service and the overall feel of our hotel, is of utmost importance to us. Your feedback will be thoughtfully shared with the relevant team members as we plan for the future. We also regret your disappointment with some of the extra costs associated with your visit. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. We sincerely hope you will grant us another opportunity to serve you during your next trip to the area.Yours in Hospitality, Hotel Management
par un voyageur
Publié le 15 août 2024 sur Expedia
Close to everything but our room didn't get cleaned up during our stay. Maybe, they were too busy. Despite that, it was a nice location for a trip there.
Commentaires de Gestion de l’hôtel
16 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Natacha, It was a pleasure having you stay with us. We are glad you enjoyed most of your visit and were impressed with our perfect location. However, we apologize for the lack of housekeeping service you received during your time with us. This will be addressed appropriately, and we appreciate your valuable feedback as we continually strive to improve our guest experience. We look forward to your return. Yours in Hospitality, Hotel Management
par un voyageur
Publié le 15 août 2024 sur Expedia
situé au coeur de niagara.
les tapis dans les chambres sont un peu sale, sinon de façon général, la chambre est correcte
Commentaires de Gestion de l’hôtel
16 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Sok, Our guests frequently mention our excellent location, and we are happy this was your experience as well. While you liked your overall accommodations, we regret the cleanliness issues you encountered. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. Thank you for being our guest at Skyline Hotel & Waterpark, and we look forward to your next visit.Yours in Hospitality, Hotel Management
par un voyageur
Publié le 13 août 2024 sur Expedia
Mauvaise odeur dans la chambre
Commentaires de Gestion de l’hôtel
16 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Véronique, Thank you for reviewing your stay with us. We apologize for the concern you encountered with your room and the inconvenience this caused you. We strive to provide a comfortable and pleasant environment for all our guests, and your comfort is of great importance to us. We regularly review our cleaning practices to ensure our standards are upheld throughout the hotel. Feedback like yours is instrumental in this process, offering us insight into certain areas. We would love for you to give us another opportunity to provide you with the seamless visit you deserve on your next trip to the area.Yours in Hospitality, Hotel Management
par un voyageur
Publié le 10 août 2024 sur Expedia
Très peu voir aucune lumière. Chambre très vieille et aucune douillette
Commentaires de Gestion de l’hôtel
12 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Mélissa, Thank you for being a guest and for sharing your review. We regret that you felt our property needed updating. Your comments will be shared appropriately for our future plans of development. We are also sorry to hear your disappointment with our room amenities. Thank you again for your feedback, letting us know what would have enhanced your experience. We look forward to welcoming you back again soon.Yours in Hospitality, Hotel Management
par un voyageur
Publié le 1 août 2024 sur Expedia
Stationnement de l’hôtel avec une camionnette pratiquement impossible.
Les lits sont très inconfortables, l’insonorisation des chambres est médiocres, nous avons à peine dormi
Commentaires de Gestion de l’hôtel
2 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Karine, Thank you for being our guests and for sharing your review. We are sorry that you found your mattress to be uncomfortable and apologize for the noise issues you had. Our goal is to provide accommodations conducive to a peaceful night's rest, so we regret that your sleep was hampered. Please know our front desk is always available and happy to assist you to make the most of your stay. We also apologize for the issues you had while parking. We understand your frustration and are grateful for your patience. Thank you once more for your feedback, as it helps us improve our guest services. We hope you will give us another chance in the future to provide you with the relaxing stay you deserve.Yours in Hospitality, Hotel Management
par un voyageur
Publié le 1 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 août 2024 par Management, Gestion de l’hôtel
Dear Sonia, It was a pleasure having you as our guest at Skyline Hotel & Waterpark. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Yours in Hospitality, Hotel Management
par un voyageur
Publié le 1 août 2024 sur Expedia
Malpropre, peu de stationnement et payant , télévision non fonctionnel , lobby très petit pour l’accueil
Commentaires de Gestion de l’hôtel
2 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Marc, Thank you for being our guest and for sharing your review. We apologize for the cleanliness concerns you had and for the issues you had with the room amenities. Your comments will be shared with the appropriate departments to address them immediately. Please know our front desk is always available to assist you in making the most of your stay. We also regret your disappointment with the size of our parking and lobby area. Your valuable feedback helps us improve our guest services. We hope to have another chance to host you for the outstanding stay we are known for.Yours in Hospitality, Hotel Management
par un voyageur
Publié le 1 août 2024 sur Expedia
L'emplacement de l'hotel est numero 1. Il manquait des serviettes dans notre chambre on etait 5 et on avait seulement 4 serviettes et 2 débarbouillettes. Toilette flushait tres mal. Les glissades d'eau valait vraiment la peine
Commentaires de Gestion de l’hôtel
2 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Melissa, We are glad your overall time at the Skyline Hotel & Waterpark was enjoyable. We are delighted you liked our prime location and enjoyed our Skyline Waterpark. However, we apologize for the issues you faced with the bathroom. We will share your comments with the maintenance team to address this appropriately. We are also sorry for the housekeeping oversights in your room. Thank you for your feedback, as it helps us know what would have enhanced your stay. We look forward to welcoming you back for a more seamless experience. Yours in Hospitality,Hotel Management
