Note fondée sur 941 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,8 Service et personnel
3,5 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 août 2024 sur Expedia
We forgot our jacket in the room and they denied
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotel manager, Gestion de l’hôtel
Thanks for staying with us. Let you know Ms Juilee when you call on front same time manager go your room 217 and personally check she cant find on the bed anythings. after your boyfriend ya brother who ever come he also no find. so why you blame hotel staff. we dont have any housekeper here so they still your stuff for 10 jacket .
par un voyageur de Toronto
Publié le 18 août 2024 sur Expedia
Enjoyed our stay!
Commentaires de Gestion de l’hôtel
19 août 2024 par Sangeeta patel, Gestion de l’hôtel
Your feedback is truly appreciated, serving as a beacon of positivity. We're grateful for your generous words, which inspire our dedication to exceptional hospitality at SureStay Plus. We eagerly await the chance to exceed your expectations again during your next visit.Warm regards,Sangeeta PatelManager, SureStay Plus
par un voyageur
Publié le 16 août 2024 sur Expedia
Llegué tarde muy cansada quería descansar y el empleado que me atendió me decía que no tenía mi habitación paga y venía con otro grupo grande que tenían 5 habitaciones rentadas y también le dijo que faltaba el pago de una habitación le tocó venir a otra persona después de 40 minutos nos dieron las llaves aparte de las habitaciones que nos dieron la mitad tenían los baños sucios la mía estaba orinada toda la pata de verdad no recomiendo este hotel ni a mi peor enemigo es asqueroso
Commentaires de Gestion de l’hôtel
29 août 2024 par sangeeta, Gestion de l’hôtel
the reason you had to wait is because expedia never put the virtual credit card numbers in 2 of your reservations, we had to go and find them on their site to get payment to check you in. your complaint should be with them, it was not hotels fault.
par un voyageur
Publié le 14 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par Sangeeta Patel, Gestion de l’hôtel
Your feedback is truly appreciated, serving as a beacon of positivity. We're grateful for your generous words, which inspire our dedication to exceptional hospitality at SureStay Plus. We eagerly await the chance to exceed your expectations again during your next visit.Warm regards,Sangeeta PatelManager, SureStay Plus
par un voyageur
Publié le 14 août 2024 sur Expedia
The owner of the property was genuinely nice and accommodating. Gave us suggestions on sightseeing. Breakfast was especially good and abundant. Slept like a baby on the pillows.
Commentaires de Gestion de l’hôtel
14 août 2024 par Manager, Gestion de l’hôtel
Thanks for staying with us.
par un voyageur
Publié le 13 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par Manager, Gestion de l’hôtel
Thanks for staying with us.
par un voyageur de michigan city
Publié le 11 août 2024 sur Expedia
website said it was a 12 minute walk to niagara falls. we had to drive because it was over 8 miles away. the room had 2 queen beds but could not walk into the room and put down over luggage. we could not walk between the beds. the door to the bathroom and the outside door keep hitting each other because the doors were too close.
Commentaires de Gestion de l’hôtel
12 août 2024 par hotel manager, Gestion de l’hôtel
no website says the falls in walking distance from this motel. the doors are where they have to be to cover the bathroom and entrance to room
par un voyageur
Publié le 10 août 2024 sur Expedia
Property location is in nice spot. Needs friendly smile with some local tourist spot knowledge.
Commentaires de Gestion de l’hôtel
11 août 2024 par Manager, Gestion de l’hôtel
Thanks for staying with us.
par un voyageur
Publié le 10 août 2024 sur Expedia
Absolutely disgusted with the lack of commitment to keeping their rooms clean and sanitary. Shower was not cleaned and had dirty hair and soap suds in it. When we told the hotel staff, we were given a new room. Which was even worse. When getting ready for bed, my family and I noticed women's hair under the comforter on both queen beds, in addition to stains and marks on the bed sheet. Would not recommend this hotel to anyone. Read reviews before booking!
Commentaires de Gestion de l’hôtel
11 août 2024 par Manager, Gestion de l’hôtel
Thanks for choosing to stay with us! I am sorry to see you were not impressed with the room. If the room was not acceptable, we need to know it right away. We are not able to resolve any issues a guest might have, after they have chosen to sleep in the room. We would always relocate a guest if the rooms are available, but we have to be notified that the guest is unsatisfied immediately. It is very important to us to address these sorts of issues right away and to ensure that you are able to enjoy the rest of your stay. All the best on your future travels!
par un voyageur
Publié le 10 août 2024 sur Expedia
Friendly staff.
Commentaires de Gestion de l’hôtel
11 août 2024 par hotel , Gestion de l’hôtel
Thanks for staying with us.
