Note fondée sur 947 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 oct. 2024 sur Expedia
Chambre avec vue des appareils de climatisation. Donc les fenêtres tjs fermés.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Becki :), Gestion de l’hôtel
Thank you for staying with us!
par un voyageur
pas à la hauteur de son image
Publié le 5 janv. 2022 sur HotelsEtablissement tout neuf . La reception est sans vie et sans âme , ce qui ferait passe l hotel de lugubre. La personne l accueil lors de mon arrive froide limite désagréable et qui sentait l alcool.Et aucun mènera de fait lors de mon séjour dans la chambre.
Des plus l hotel de propose aucun service de restoration sur place ce qui est assez négatif
Commentaires de Gestion de l’hôtel
6 janv. 2022 par Jenna, Gestion de l’hôtel
Thank you for your feedback. We're sorry to hear that we weren't able to provide an experience that lives up to not only your standards, but ours as well. We will be addressing these issues with the staff to ensure this will not happen to any future guests. Our restaurant not being open is a disappointment to all, but our front office staff is always available to provide alternative options for any time of day. We hope you come back to visit soon, so you can see all of the changes we will be making over the course of the winter season!
par un voyageur
Publié le 21 oct. 2024 sur Expedia
The agent at the front desk when we arrived was the MOST wonderful, helpful person. She was kind and did everything she could possible do for us. It was much appreciated.
Commentaires de Gestion de l’hôtel
26 oct. 2024 par ellis, Gestion de l’hôtel
Thank you so much for your kind review!
par un voyageur
Old and smelly
Publié le 20 oct. 2024 sur HotelsThe system was down upon arrival. After a very long day of travel we arrived and were unable to get checked in. The front desk staff was absolutely amazing and went above and beyond to get us into a room. After getting to our room we noticed an odd musty odor. The pillows and sheets smelled like mildew. The sheets and towels were so
scratchy and uncomfortable. I didn’t feel clean at all. The hotel does have an amazing restaurant. The food was outstanding. But honestly I was so glad we only had to stay there for 1 night. I would have found a different hotel otherwise.
Commentaires de Gestion de l’hôtel
26 oct. 2024 par Becki , Gestion de l’hôtel
Thank you for staying with us.
par un voyageur
Location OK, not great.
Publié le 18 oct. 2024 sur HotelsWas expecting a much higher end hotel, with space and comfort. Rooms were small not even enough room for a sofa, only a single chair. The bed was comfortable and the rooms were clean, with a newish decor. No closet, and the door to the mini fridge and microwave were blocked by the sliding bathroom door when it was open. Not much space to store luggage either, fortunately there was a drawer on either side of the bed underneath. The hotel was only three floors, no good views of the city or anywhere near the falls. Staff was not always available at the front desk.
Commentaires de Gestion de l’hôtel
26 oct. 2024 par ellis, Gestion de l’hôtel
Thank you.
par un voyageur
Publié le 15 oct. 2024 sur Expedia
The staff, especially front desk check in/out and the dining room were an absolute pleasure to interact with. Will definitely plan to stay here when I next visit the area.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Becki, Gestion de l’hôtel
Thank you so much for your great review! Come see us again!
par un voyageur
Publié le 15 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 oct. 2024 par ellis, Gestion de l’hôtel
:)
par un voyageur
Our stay at niagara Falls
Publié le 15 oct. 2024 sur HotelsIt was okay, not sure why they charged us an extra 19.95. Also the one small trash can was very small
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Becki, Gestion de l’hôtel
Thank you for your review, Wanda. If you reflect back to your welcome email any and all fees are listed. The 19.95 is a destination marketing fee. We appreciate your business.
par un voyageur
Horrible!
Publié le 14 oct. 2024 sur HotelsNo window, although otherwise announced. Rude receptionist in the evening of Oct. 13th. Endless wait at breakfast.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Becki, Gestion de l’hôtel
Sir, you booked TWO windowless rooms because it was less expensive and the only rooms that was available when you made your last-minute reservation on a sold-out weekend. If you didn't want to stay in a room without a window, you probably shouldn't have reserved it. Just a thought...
par un voyageur
Convenient
Publié le 14 oct. 2024 sur HotelsClose the the falls, did the job. Room smelled of bleach.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Becki , Gestion de l’hôtel
Thank you for your review!
