Note fondée sur 915 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
7 janv. 2024 par Larissa Chunick, Gestion de l’hôtel
Dear Catherine,Thank you for taking the time to share your feedback regarding your recent stay at the 124 on Queen Hotel & Spa. We genuinely appreciate your input as it helps us identify areas for improvement.We are truly sorry to hear that your experience did not meet your expectations, and we apologize for any inconveniences you may have encountered during your stay. We take guest feedback seriously, and we are committed to addressing the issues you have raised.To better understand your concerns and improve our services, could you please provide more specific details about the aspects of your stay that were disappointing? We would like to investigate the issues you mentioned and take corrective measures to ensure a more pleasant experience for our future guests.At 124 on Queen Hotel & Spa, we strive to deliver a high standard of service, and we regret that we fell short in your case. Please feel free to reach out to me at your earliest convenience to discuss. Once again, we apologize for any inconvenience you may have experienced, and we hope to have the opportunity to welcome you back in the future, providing you with the exceptional stay you deserve.Best regards,
par un voyageur
Publié le 24 oct. 2023 sur Expedia
I came from Quebec, Canada and the personal are very professional and take time with my English nor so good... The place is very clean and the restaurant so tasty. Don't forget the Yong and a lot of professional bartender.... Wow
Commentaires de Gestion de l’hôtel
2 nov. 2023 par 124 Queen Hotel and Spa, Gestion de l’hôtel
Dear Angy,Thank you for sharing your experience at 124 Queen Hotel and Spa. We truly appreciate your kind words and the effort you made to write this review despite English not being your first language. We're delighted to hear that you enjoyed your visit from Quebec, Canada.We take great pride in our professional and accommodating staff, and it's heartwarming to know that they were attentive to your needs, especially with language differences. We strive to make every guest feel welcome and at ease during their stay.It's fantastic to hear that you found our establishment very clean, and we're pleased to learn that you had a delightful dining experience at our restaurant. Your compliments are truly appreciated.We can't agree more about the talented bartenders in our establishment, and we're glad you enjoyed the drinks they prepared. We'll be sure to pass on your appreciation to our team.Your feedback is invaluable to us, and we look forward to welcoming you back to 124 Queen Hotel and Spa in the future. If you have any specific preferences or requests for your next visit, please don't hesitate to share them with us. Your support and recommendation are greatly valued.Thank you once again for choosing our hotel, and we hope to host you again soon.Warm regards,Larissa Chunick124 Queen Hotel and Spa
par un voyageur
Publié le 19 août 2023 sur Expedia
Everything was perfekt
Commentaires de Gestion de l’hôtel
1 sept. 2023 par Larissa, Gestion de l’hôtel
Thank you for taking the time to share your positive review of 124 on Queen Hotel and Spa. We truly appreciate your feedback and are delighted to hear that you had an overall enjoyable experience with us.We strive to provide exceptional service and create a memorable stay for our guests, and we are thrilled that we met your expectations. It is always rewarding to know that our efforts to deliver a comfortable and relaxing experience have been successful.Your kind words about our hotel and spa facilities are greatly appreciated. We take pride in creating an inviting atmosphere and offering a range of premium amenities to enhance your stay.At 124 on Queen, we value the satisfaction of our guests, and your feedback serves as a great encouragement to our team. We will be sure to share your comments with our staff, as they will be delighted to know that their efforts contributed to your positive experience.Once again, we thank you for choosing 124 on Queen Hotel and Spa and for sharing your wonderful review. It would be our pleasure to welcome you back in the future and provide you with another exceptional stay.Warmest regards,Larissa ChunickGuest Services Manager124 on Queen Hotel and Spa
par un voyageur
Publié le 27 juill. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
2 août 2023 par Meghan - Guest Services, Gestion de l’hôtel
Thank you for your feedback Isabelle. We hope to welcome you back to 124 Queen Hotel and Spa soon.
par un voyageur
Publié le 17 mai 2023 sur Expedia
Commentaires de Gestion de l’hôtel
4 juill. 2023 par Debbie, Gestion de l’hôtel
Thank you for your stay with us. We hope to welcome you back soon.
par un voyageur
Publié le 6 oct. 2022 sur Expedia
Tres bel hôtel rénové. Notre chambre était spacieuse, très confortable d’une belle grandeur. Le divan, la table et le frigo étaient des atouts que nous avons très appréciés.
Service personnalisé à notre arrivée et tout au long de notre séjour.
Commentaires de Gestion de l’hôtel
11 oct. 2022 par Debbie, Gestion de l’hôtel
Thank you for your stay with us.We appreciate your kind review and hope to welcome you back.
par un voyageur
Publié le 12 sept. 2022 sur Expedia
On a adoré notre séjour à cet hôtel !
Tout a été parfait du début à la fin.
Commentaires de Gestion de l’hôtel
11 oct. 2022 par Debbie, Gestion de l’hôtel
Merci pour votre séjour avec nous.Nous apprécions votre aimable critique et espérons vous accueillir à nouveau.
par un voyageur de Laval
Publié le 21 août 2022 sur Expedia
L'emplacement et le confort que l'on y retrouve!
Il serait intéressant de mettre des cintres dans le garde-robe.
Commentaires de Gestion de l’hôtel
30 août 2022 par Debbie, Gestion de l’hôtel
Thank you for your reply.Sorry, there were no hangers in the closet.Please call us next time at front desk if there are no hangers and we would be happy to bring you some right away.
par un voyageur
Publié le 28 juin 2022 sur Expedia
Grande classe
par un voyageur
Publié le 30 nov. 2021 sur Expedia
Beautiful room, excellent emplacement and staff outstanding.
Commentaires de Gestion de l’hôtel
4 déc. 2021 par Larissa Chunick , Gestion de l’hôtel
Good afternoon Garrett,
Thank you for taking the time to provide feedback and we so appreciate the positivity and compliments to our team! I will be sure to share your wonderful comments with our team. We hope to welcome you back on your next visit to Niagara-on-the-Lake.
