Note fondée sur 20 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,5 Propreté de la chambre
3,1 Service et personnel
2,3 Confort de la chambre
2,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 juill. 2023 sur Hotels
par un voyageur
Bon hôtel pour repos garanti
Publié le 2 oct. 2016 sur HotelsTrès bon accueil, personnel aux petits soins. Certes le standing n'est pas "européen" mais l'hôtel est plutôt bien entretenu. Le jardin est très beau, la plage est au bout d'un chemin à quelques minutes à pied. Bon à savoir tout de même: l'hôtel est assez isolé mais tellement reposant. Les chambres disposent de la clim, frigo, moustiquaire, grands rangements. Wifi ok.
par un voyageur
Publié le 12 août 2016 sur Hotels
L'annonce précise "en front de mer" alors qu'il n'y a pas de vue de mer. La plage est à 100 mètre... mais elle est très jolie.
La chambre et les parties communes sont sombres et la moustiquaire est trouée.
par stephanie de toulouse
Fuyez
Publié le 7 août 2016 sur HotelsLes chambres sont infestées d insectes en tout genre : blattes, araignées moustiques
On a du tuer une vingtaine de moustiques avant de dormir.
on n à pas prendre de douche...
toutefois le petit déjeuner était sympa c est le seul point positif
par un voyageur
Hotel shut, no refund given!!
Publié le 17 mars 2022 sur HotelsTerrible experience. Terrible customer care.
The hotel was shut and they refused to refund me.
We (my wife and my 4 year old child) arrived at the location and the gate was shut.
The nice lady who was at the hotel (we were unable to speak to her in the local language) did not let us through the gate then called someone who told me that the hotel was under refurbishment hence shut. He actually suggested us to book an hotel nearby.
I called the German number associated with the hotel and another man confirmed that the rooms had no A/C.
par un voyageur
Da evitare assolutamente
Publié le 11 août 2018 sur Expedia
Pour : Niente
Contre : Tutto
Emplacement : Pessima
Classica trappola per turisti, non è sul mare come dicono loro, il WiFi funziona solo nelle aree comuni e non in camera, non puliscono le camere e se le puliscono non ti rendono gli asciugamani, il bagno è privo di prodotti per lavarsi, nemmeno il sapone, inoltre i sanitari sono in condizioni precarie al punto che ho dovuto ripulire la doccia dal calcare perché non usciva l’acqua, le sdraio costano 5 euro e te le devi portare a mano per duecento metri. Il ristorante è mediocre e caro. Il proprietario incombe come un avvoltoio sui tavoli del ristorante e voleva farmi pagare la colazione che invece era compresa e solo dopo svariate mail e telefonate in Italia a Expedia sono riuscito ad ottenerla. Intorno non ci sono né ristoranti ne bar ne negozietti, il nulla, devi prendere il Tuk Tuk per fare qualsiasi cosa che non sia stare in spiaggia. La tanto decantata Pigeon island non vale certo la spesa per andarci: pochissimi rimasugli di corallo vivo e qualche bel pesce ma niente in confronto alla vera barriera corallina. La spiaggia è bella ma l’acqua non è trasparente e ci sono continue onde, bello per il surf ma non per il bagno, unica nota bella l’avvistamento di tre squali balena durante il tragitto di ritorno dall’isola. Va detto che il personale dell’hotel cerca di parare i colpi ma l’ottuso comportamento dei proprietari ne vanifica gli sforzi. Evitatelo assolutamente.
Commentaires de Gestion de l’hôtel
14 août 2018 par The Team of Nilaveli Crystal Blue Hotel, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to share your comments about your recent experience at the hotel. We appreciate your feedback and appreciate it if you take the time to bring it to our attention. You had been staying at room No 11 and WIFI is available out of the room and we had been seeing that you had been sitting there with your Mobile Telephone. Your room had been cleaned daily and during your stay with us you had been speaking with the staff and mentioned not anything. We regret, that you had to carry the beach chairs to the beach around 180 meters and at any request our staff could have assisted you to carry them for you. We made a print out from your EXPEDIA booking and it was clearly shown, that the bookings showed only Room only without breakfast. Anyhow the Management had the liberty to give you the breakfast free of charge and you saved USD 84 for this gratis service from us. We understand, that there is not many restaurants / bars around but booking a place in the FAR EAST you definitely have made inquiries and should have learned about the facilities of the area. All meals offered here(expect the Seafood Platter ) are under EUR 10.
That one of the owners occupies the restaurant a table and does her work and sees, that the operation is smoothly running ,could one be beneficial to the hotel and the guests.
When our Receptionist Banu said good by to you on the check out day and mentioned to come again, you said definitely yes, we will come again.
Once again, please accept our sincere apology and we hope to serve you better for your next visit with the best of our services provided to you.
par un voyageur
Publié le 10 août 2018 sur Hotels
Very nice beach for family with children. Just a very short walk from the hotel.
Closeness to Pigeon Island, which have fantastic snorkling.
A beautiful and peaceful place.
Commentaires de Gestion de l’hôtel
14 août 2018 par Nilaveli Crystal blue Hotel , Gestion de l’hôtel
Thank you very much for your appreciation of our hotel shown via your mail. Thanks again selecting Nilaveli Crystal Blue Hotel and for your feedback on your stay at our Hotel. We are very pleased to note that you enjoyed your stay with us. Looking forward to serving you another candlelit dinner on the Garden. Thank you.
par un voyageur
해변만 가까움
Publié le 2 mai 2018 sur Hotels모기가 너무 많음. 방음 잘 안됨.
Commentaires de Gestion de l’hôtel
5 mai 2018 par Waseem Akram , Gestion de l’hôtel
우선 우리는 우리의 짧은 폭포를 모두 바로 잡을 수있는 기회를주는 짧은 폭포를 지적 해 주신 것에 감사드립니다. 우리는 귀하의 모든 의견을 바로 잡기 위해 엄격한 조치를 취했습니다. 모든 불편 함을 사과하는 동안 너를 일으켰다. 우리가 다시 우리를 방문하고자한다면 우리는 최선의 서비스를 보장합니다.
par un voyageur de Cambridge, Uk
Not what it advertised itself as
Publié le 8 août 2017 sur ExpediaGreat location within 5 mins walk to lovely beach but not a good hotel. Smiley staff who need training and support to do proper job. Hadn't realised we were arriving despite booking through Expedia so rooms not ready at 5 in the afternoon and had to wait while they were hurriedly cleaned. But then the whole place was unclean - the bathrooms need really good scrub, mosquito nets had holes in them and many bloodstains on them, lumpy chopped foam pillows or brick pillows, gaps under doors allowing rather large insects into room so had to block up. We had 3 rooms, two showers didn't work properly and one loo. Evening meals intermittently available, not on our arrival evening but then we found great hotel next door. When we did chance eating at Crystal Blue chicken not cooked through even after next table to ours had already complained about this and ours was served 15 mins later. Should have paid attention to negative reviews. Would say that might suit if your on a tight budget and backpacking but at £50 per room certainly not worth it. The great hotel next day serving lovely food and it's great facilities saved our holiday at Nilaveli beach. I don't like to leave a negative review but felt I needed to for Nilaveli Crystal Blue.
Commentaires de Gestion de l’hôtel
14 août 2017 par Clarence.p., Gestion de l’hôtel
Dear Sarah
Thank you very much for your review which helps us to improve the lapses on our part and to keep our staff vigilant about the good house keeping and serving of meals
par un voyageur
Hotel behoeft renovatie en onderhoud
Publié le 18 juill. 2017 sur ExpediaTeleurstellende ervaring in dit hotel Locatie is mooi en dat is het. Slecht onderhoud, geen luxe, eten niet mogelijk in het hotel en weinig tot geen mogelijkheden voor drankjes.
Commentaires de Gestion de l’hôtel
24 juill. 2017 par Clarence.P.-Administrator, Gestion de l’hôtel
Sorry for the inconvenience caused and thank you very much for your review which will help us to improve the status of the hotel in near future.
Thank you once again
