Note fondée sur 83 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 juill. 2024 par Ninh Binh Legend Team, Gestion de l’hôtel
Dear Mrs. Marie Christine,Firstly, on behalf of the entire team at Ninh Binh Legend Hotel, we sincerely apologize for the experiences that did not meet your expectations during your stay with us.We deeply regret to learn that you encountered undesirable issues. We understand that these issues have affected your holiday, and we apologize for the inconvenience.We are always committed to providing our customers with the best services and wonderful experiences. Therefore, we have immediately reviewed and addressed the issues you faced to ensure that similar incidents do not occur in the future.We very much hope to have the opportunity to welcome you back to our hotel so we can correct our shortcomings and provide you with a perfect experience.Once again, we sincerely apologize and thank you for your feedback, which helps us improve our services.Sincerely,Pham Quang Anh Guest Relation Officer Ninh Binh Legend Hotel
par un voyageur
Correct mais sans plus
Publié le 30 déc. 2019 sur HotelsPour une escale d'une nuit, ça passe mais pas plus.
Commentaires de Gestion de l’hôtel
2 janv. 2020 par Directeur Général de Ninh Binh Legend Hotel, Gestion de l’hôtel
Cher client,
Merci beaucoup d’avoir pris le temps d’écrire votre message et d’avoir partagé votre expérience à Ninh Binh Legend Hotel .
Nous sommes enchantés de lire que vous ayez appréciés notre hôtel; qui est un grand hôtel moderne et très confortable, chambres spacieuses et propres, petit déjeuner copieux, personnel sympathique.
Nous espérons vous accueillir à nouveau très bientôt,
Très sincèrement,
par un voyageur
Publié le 19 mars 2016 sur Hotels
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Fantastic property with great views. Close to all the Ninh Binh attractions. Excellent breakfast buffet and really helpful staff.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Ninh binh Legend team, Gestion de l’hôtel
Dear Mr. John, Thank you very much for sharing your experience with us! We appreciate your recommendations, all comments will be sent to our management to provide the best services for customers. And we are delighted to have provided you with outstanding service and we wish that you could have stayed longer to enjoy other 5-star facilities on our campus. We really look forward to serving you again in the future! Xin chân thành cảm ơn! Best regards! Ninh Binh Legend Hotel Team
par un voyageur
Publié le 24 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Ninh binh Legend team, Gestion de l’hôtel
Dear Mr/Mrs. Han ,Thank you so much for your kind of review. We're thrilled to find out that you had an excellent stay with us, and that our staff were able to fulfill your every wish. We hope to have the pleasure of welcoming you back in the future, and we'll do our best to ensure that your next stay with us is even more enjoyable. Thank you once again for choosing to stay with us, and We really look forward to serving you again in the future. Best regards, Ninh Binh Legend Hotel Team
par un voyageur
Trænger til at makeover
Publié le 13 août 2024 sur HotelsHotellet trænger til en make over, og åbningstider til swimmingpools der er kundevenlige - der er lukket mellem 11-14 - og det i et land, hvor man netop forventer at kunne bade mens det er varmest. En tåbelig regel.
Værelserne er uddaterede, og selvom de var lavet i gode materialer, så efterlod de et undervældende indtryk.
Personalet er super venligt og hjælpsomt.
Hotellet lever ikke op til sine 5 stjerner
Commentaires de Gestion de l’hôtel
15 août 2024 par Ninh binh Legend team, Gestion de l’hôtel
Dear Mr. Peter BaltzerWe are writing to extend our sincerest apologies for the less-than-perfect experience you had during your recent stay at our hotel.We deeply regret that we were not able to meet your expectations and that certain aspects of our service fell short. Your comfort and satisfaction are our top priorities, and it is disheartening to know that we did not fully succeed in providing the level of service you deserve.Please be assured that we take your feedback very seriously. We are committed to continuously improving our services, and your comments will play a crucial role in helping us identify areas for enhancement. Our goal is to ensure that every guest has a flawless experience, and your insights will guide us in our efforts to achieve this.Thank you for bringing these matters to our attention. We truly value your feedback and are grateful for your patience and understanding.We hope to have the opportunity to welcome you back in the future and provide you with a significantly improved stay.Warm regards, Pham Quang AnhGuest Relations Officer Leader
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Ninh binh Legend team, Gestion de l’hôtel
Dear Mr/Mrs JOO HYUNG KWEON., Thank you very much for sharing your experience with us! We appreciate your recommendations, all comments will be sent to our management to provide the best services for customers. And we are delighted to have provided you with outstanding service and we wish that you could have stayed longer to enjoy other 5-star facilities on our campus. We really look forward to serving you again in the future! Xin chân thành cảm ơn! Best regards! Ninh Binh Legend Hotel Team
par un voyageur
Publié le 23 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Ninh Binh Legend Team, Gestion de l’hôtel
Dear Mr/Mrs.Stig Westergaard,Thank you for taking the time to share your experience at our hotel. It makes our day to hear that you enjoyed our top-notch service, functional facilities, and comfortable rooms. We appreciate your feedback and will consider it as we continue to improve our offerings. It was a pleasure to have you as our guest and we hope to welcome you back soon.Ninh Binh Legend Hotel team.
par un voyageur
Publié le 3 juill. 2024 sur Expedia
its really more like a convention hotel, staff was not much accommodating until i spoke to manager- ok after that, pool outside not very clean
breakfast choices limited- again good for convention etc not so much for individual travellers
Commentaires de Gestion de l’hôtel
6 juill. 2024 par Ninh Binh Legend Team, Gestion de l’hôtel
Dear Mr/Mrs., Thank you very much for sharing with us about your experience! We appreciate your recommendations, all comments will be sent to our management to provide the best services for customers. And we are delighted to have provided you with outstanding service and we wish that you could have stayed longer to enjoy other 5-star facilities on our campus. We really look forward to serving you again in the future! Xin chân thành cảm ơn! Best regards! Ninh Binh Legend Hotel Team
par un voyageur
Publié le 3 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 juill. 2024 par Ninh Binh Legend Team, Gestion de l’hôtel
Dear Mr/Mrs.Karreen,Thank you so much for your kind of review. We're thrilled to find out that you had an excellent stay with us, and that our staff were able to fulfill your every wish. We hope to have the pleasure of welcoming you back in the future, and we'll do our best to ensure that your next stay with us is even more enjoyable. Thank you once again for choosing to stay with us, and we wish you all the best in your travels. Best regards, Ninh Binh Legend Hotel Team
