Note fondée sur 7 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
3,6 sur 5
4,2 Propreté de la chambre
3,7 Service et personnel
5,0 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
5 sur 5
par un voyageur

Publié le 15 août 2024 sur Expedia
Excellent resort with a well maintained landscape and breathtaking views. Lovely staff. Will defenitely come back again.
Commentaires de Gestion de l’hôtel
16 août 2024 par Alice Nguyen - General Manager, Gestion de l’hôtel
Dear Mr Ahmad,Thank you for your kind words! We’re thrilled to hear that you enjoyed the well-maintained landscape, breathtaking views, and the service provided by our staff. It’s wonderful to know that you had a great experience, and we can’t wait to welcome you back for another memorable stay.Best regards,Pax Ana Doc Let Resort & SpaAlice Nguyen - General Manager
1 sur 5
par un voyageur

Publié le 18 juill. 2024 sur Expedia
Super bad experience. The receptionist tried to overcharge us for an 8 year old kids, they wanted to charge the kid the same price as an adult, we arrived there almost midnight, they tried to make thing complicated by overcharged the kids that coming with me for extra fee. then we came down the day after they said that just a mistake even we talked back and forth almost an hour the night before. If you about to stay here, making sure that you make the receptionist explain for everything before you pay. Never again!!
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Alice Nguyen - General Manager, Gestion de l’hôtel
Dear Mr Dong Tran.Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced regarding the charges for your child. There was a misunderstanding about our policies, and we regret the frustration this caused.We appreciate your patience and will take your comments seriously to improve our service. We will ensure clearer communication and provide additional training for our front desk staff to prevent similar issues in the future.We hope you will consider staying with us again so we can provide a better experience.Warm regards,Pax Ana Doc Let Resort & SpaAlice Nguyen - General Manager
4 sur 5
par un voyageur de Clovis

Publié le 22 mai 2024 sur Expedia
Resort was nice, room was nice, staff was excellent. Due to lack of guests the second morning we were there the buffet was cancelled but we could order as much as we wanted from the breakfast menu. The beach was beautiful except there was some plastic floating around. No doubt from the fishing village further south down the beach. Do not go there for a walk ....you will not like what you see...the beach there is just a trash dump. So sad that the locals don't take care of their home and source of their livelihood.
Commentaires de Gestion de l’hôtel
1 juin 2024 par Resort Management Team, Gestion de l’hôtel
Dear Christopher,Thank you for choosing Pax Ana Doc Let Resort & Spa for your recent stay and for taking the time to provide your valuable feedback. We are delighted to hear that you enjoyed the accommodations and the service provided by our staff.We understand your concerns regarding the cleanliness of the beach and share your sentiments about the importance of preserving our natural surroundings. Please be assured that we are reaching out to the local authorities to address the issue and are actively seeking a resolution. Our commitment to providing a pristine environment for our guests and community is unwavering, and we are taking immediate steps to enhance our beach cleaning efforts.We appreciate your understanding regarding the adjustments to our breakfast service and are glad that our alternative offerings were to your satisfaction.Once again, Pax Ana Doc Let Resort & Spa thank you for your patronage and for bringing this matter to our attention. We hope to welcome you back in the future under more pristine conditions.Warm regards,
5 sur 5
par un voyageur

Wonderful stay!

Publié le 17 janv. 2024 sur Hotels
Beautiful place! Beautiful area! Wonderful staff! Delicious meals! Strongly recommended!
Commentaires de Gestion de l’hôtel
11 mars 2024 par Team Pax Ana, Gestion de l’hôtel
Dear Kim Yen, Thank you very much for your wonderful review. We look forward to welcoming you back to our resort in the near future. Best regards, The Management Team
2 sur 5
par un voyageur

Publié le 14 avr. 2023 sur Expedia
融通が効かない
Commentaires de Gestion de l’hôtel
24 juill. 2024 par The Management Team, Gestion de l’hôtel
Dear Junya,Thank you for your review.We regret that our services did not meet your expectation. We look forward to hearing from more to improve our facilities and services.We hope you will give us a chance to return to our property.Once again, thank you for choosing Pax Ana Doc Let Resort & Spa.See you soon!
3 sur 5
par un voyageur de Derwood

Publié le 27 juin 2022 sur Expedia
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Resort Management Team, Gestion de l’hôtel
Dear Kien,Thank you for your review.We regret that you rate us 3 out of 5 without any further details. But for your information, our resort keeps upgrade our services and facilities everyday to improve our guest's satisfaction.We hope that you will return and give us a chance to prove it.Thank you for staying with us. See you soon!Best regards,
5 sur 5
par un voyageur

Publié le 24 avr. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
24 juill. 2024 par The Management Team, Gestion de l’hôtel
Dear Andrea, Thank you very much for your wonderful review. We really appreciate that. We hope to welcoming you back again to our property.Once again, thank you very much.Best regards,